Maruf Ahmed, CEO at Dexian, Why Every Leader Should Cut The BPO, Not Headcount, Then Drive 20% Top Line Growth Through AI
Most AI headcount conversations start in the wrong place. A leader sees a 20% workforce reduction and a 10% stock bump and calls it strategy. Maruf Ahmed has watched three technology waves roll through the talent market from inside a company that staffs half the Fortune 500, and he thinks that math is backwards. The layer AI actually automates is not your team. It is the BPO contract sitting next to it, because low-level repetitive process work is exactly what outsourcing was sold on in the first place. Cut that, and what remains is judgment, relationships, and institutional knowledge. That…
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