Latest / Dealer Talk With Jen Suzuki
AI Isn't the Hero, Here's the Service Model That Works for Advisors
AI isn't here to replace service advisors, it's here to protect what they do best.
In this episode of Dealer Talk with Jen Suzuki, Jen speaks directly to service leaders navigating the overwhelming wave of new AI tools flooding the automotive space. While the industry is being told to move faster, adopt more, and automate everything, Jen challenges leaders to slow down and ask a more important question:
Is this technology protecting human connection or eroding it?
Service advisors sit at the center of the customer experience, yet their role has been stretched beyond sustainable human limits…
The skinny
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