How AI and Automation Are Reshaping Help Desk Operations
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David Schwartz, CEO of PIA, challenges the notion of an impending “SaaS-pocalypse.” He argues that while AI capabilities like vibe coding allow users to build quick custom features, they do not replace full-scale Software-as-a-Service platforms. Developing and maintaining reliable enterprise software requires ongoing DevOps support, bug fixes, R&D, and strict adherence to security and compliance frameworks like SOC, HIPAA, and GDPR. For most businesses, attempting to build and maintain custom alternatives internally creates unsustainable overhead and introduces significant…
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