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From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth
If you're leading a service department or responsible for fixed ops performance, this is one of those conversations you don't skip.
In this episode, I sit down with someone I've known and respected for years, Mitch Kudler, COO of Simms Auto Group… a guy who didn't just study the business, he lived every role in it. From technician to advisor to GM to executive leadership, Mitch brings a perspective that most leaders simply don't have.
We dig into what most GMs misunderstand about service, why retention is the real game (not transactions), and the small decisions that quietly cost dealerships…
The skinny
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