Episode 298: Handling Client Complaints Without Losing Your Mind
What We Cover In This Episode:
How to separate your personal feelings from client feedback to maintain a clear perspective and prevent burnout [6:20]
The reasons why you should take a moment to compose yourself before addressing a complaint, whether in person or via message [9:10]
Tips for using a consistent framework to acknowledge, clarify, restate policies, and politely close interactions [10:25]
Why it's important to understand that many complaints stem from external factors affecting the client, not necessarily your business [11:59]
How to log and track complaints with by establishing a…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.