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How Domino's Fixed Its Pizza Quality with Ops Metrics
In 2009, Domino's Pizza was a punchline — focus groups said the crust tasted like cardboard and the sauce like ketchup. Rather than rebrand, the company launched a radical operational overhaul tied to a single metric: the 'Perfect Pizza' score. This episode unpacks how Domino's used real-time kitchen dashboards, a revamped supply chain, and a transparent feedback loop to turn around quality while scaling to 20,000 stores. We walk through the specific systems — from the pizza checker app to the 'Pizza Tracker' that became a customer-facing ops tool — and how the…
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