How a Warehouse Cut Picking Errors by 90 Percent

The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business · Jul 5, 2026 · 8m · transcript

When Ocado opened its first automated warehouse in 2018, picking errors on grocery orders were costing millions. This episode dives into the specific operations fix: a combination of dynamic slotting algorithms and pick-by-vision headsets that reduced mis-picks from 1 in 200 items to 1 in 2,000. Lucas and Luna walk through the before-and-after of a single 600,000-square-foot facility, including the surprising bottleneck that almost derailed the project. If you run any kind of fulfillment operation, the 80-20 rule on error types will change how you think about quality control.

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