295 - Your Packed Calendar Is a Scaling Warning with Nathan Parkhouse
A founder’s constant availability can feel like exceptional service, but it can quietly make the entire business dependent on one person. When every client relationship, staff decision, and operating procedure routes through the owner, the founder becomes the decision bottleneck—and the business becomes difficult to scale or transfer.
Nathan Parkhouse explains why undocumented processes and founder-only client relationships undermine transferability. The solution is not to hire a clone or surround the owner with yes-people. It is to develop complementary leaders who can own the work the…
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