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The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate
Today’s interview is with Brian Tuite, the cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Brian joins me today to talk about agent turnover and attrition and how much of that is driven by the level of training, preparation and support that agents receive and how they are leveraging AI and simulation training to help solve this perennial problem and improve outcomes for both customers and employees.
This interview follows on from my recent interview – The crucial role of constant storytelling and change management in…
The skinny
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