EP284: Leveraging Customer Data Over Discounting

High Voltage Business Builders Podcast · May 31, 2026 · 8m

Discounting is a trap that eats away at your margins. Neil Twa has seen countless sellers fall into the cycle of cutting prices to move inventory, only to find themselves in a worse position the following month. Most sellers are sitting on a goldmine of customer behavior data, yet they instinctively reach for discounts when sales slow. Neil shares real-world examples, including a home goods seller doing $15,000 to $20,000 a month on Amazon, who faced a slow Q1. Instead of slashing prices, Neil offers three actionable moves to use customer data, starting with pulling repeat buyer data from…