Latest / Ambitious Podcast / EP. 28: Building a Multi-Million Dollar Empire: A Client Case Study on Marketing Strategy
Transcript
- 0:08Hello and welcome back to Ambitious.
- 0:10So we're going to get into an episode that we have had really,
- 0:14really good feedback about. We started a new Series A little
- 0:17while ago that was doing case studies of my clients.
- 0:22And these are all anonymous by the way.
- 0:24So we never released any personal identification, any
- 0:27personal information. But the number one question that
- 0:31I get is like, tell me how you get these clients, the results
- 0:35that you get them. And we've had clients who've had
- 0:38massive milestones everywhere between, you know. 2X to 10X to
- 0:4112X of their. Business in their time of
- 0:43working with us from you know six months to a year to two
- 0:46years in time. And so the common question that
- 0:48I get is like, literally how did you do that?
- 0:51And so without being able to give away everyone's
- 0:54information, I was like, well, I can't really say about Sarah's
- 0:58results or whoever's results because I don't really want to
- 1:01tell their story. And so we never really talk
- 1:04about our clients unless they are somebody who chooses to want
- 1:09to be in our marketing. And you guys know my thoughts on
- 1:11this, right? Like, I don't want to use my
- 1:13clients as a leverage point for my own business.
- 1:18And so I actually chatted with one of my clients about this.
- 1:22And I had said, you know, yeah, people always ask about the
- 1:24results that we share with you. And she's like, well, you know,
- 1:26have you ever thought about maybe sharing it, but just doing
- 1:29it anonymously? And I was like, I kind of love
- 1:31that idea. And she's like, yeah, you can
- 1:32break down all the, like, the pieces of the strategy, but you
- 1:35just don't know whose strategy it was.
- 1:37You just talk about the business type, where they started, what
- 1:39we did with them, where they ended up.
- 1:41And I'm like, I love it. And so we did an initial episode
- 1:45around this, a case study episode of a course.
- 1:48Creator that we worked with. And when I tell you that that
- 1:52episode completely took off, I think I have to triple check,
- 1:56but I'm pretty sure it's like one of our top performing
- 1:57episodes right now. And that is because everyone's
- 1:59like, finally, not only are we seeing the results, obviously
- 2:03that are possible, like we want to know how we can hit these
- 2:05milestones in business, but there's also this aspect of the,
- 2:08how did you do it? Like not just what the outcome
- 2:11was, but also how did you get there?
- 2:13And most importantly, like, where did they start?
- 2:15Because even for me, when I've looked at reviews or
- 2:18testimonials or results of people, I'm like, OK, well
- 2:20that's great to say that you achieved that.
- 2:22But I'm also very curious, where did that person start, IE did
- 2:25they already have a 7 figure business And then you kind of
- 2:28helped them to get from 1,000,000 to, you know, 1.2 kind
- 2:32of thing or is them getting to 1.2 them starting at six
- 2:35figures? Like what is the growth that
- 2:37we're looking at? And context is really important,
- 2:39right? Because if you're looking at
- 2:41someone's results, you want to know the context of what
- 2:44following do they have? How long have they been in
- 2:46business? They have a team, Are they solo?
- 2:48Like all of these are questions we have, right when we see
- 2:50social proof online. And so I'm like, let's pull back
- 2:53the curtain. And today, I'm really excited
- 2:54about today's case study because she's an absolute, like complete
- 2:58genius when it comes to everything marketing and sales.
- 3:02And I wanna break down a little bit of the lessons, the
- 3:06learnings. There's been so many insights
- 3:08from this individual's business that I think are gonna be really
- 3:11valuable for you to learn from and that I really am excited to
- 3:14share with you. So I wanna give you a little bit
- 3:16of an initial when she came to me, where she was at.
- 3:20And we do this for every episode, by the way.
- 3:21We're always gonna give you the starting point of when she
- 3:24started coaching, where was she at?
- 3:26And you know what was kind of her starting point?
- 3:28So she has been someone in the social media space for a while
- 3:31now. She started in the social media
- 3:32space at around the age of 22 and had actually been in the
- 3:35business world prior to that in other endeavors and really had
- 3:39been in the online world though serving in the social area
- 3:42online at the age of 22. She also had previously been
- 3:46inside of a social media management company and during
- 3:49the midst of COVID, had her hours slashed and therefore, as
- 3:52a result, had a lot of her income associated with those
- 3:55hours also slashed. And so when she was in social
- 3:58media management, she was, OK, well, I can take this and I can
- 4:00run with this. Like I know this inside and out.
- 4:03And so let's take this and let's, let's run with it.
- 4:05And so when she came to me, she was already making, I would say,
- 4:09about 5 figures a month. I believe she was at the place
- 4:12and we checked in all of our files because we've been working
- 4:14together for a while now. She was probably averaging, I
- 4:17would say consistently around 30K or so a month.
- 4:20And so I remember when she came to me, we had our consult and,
- 4:25you know, there was actually like an interesting part for
- 4:27this console that I wanted to share with you because she's a
- 4:29private client of mine. And when she came to work with
- 4:32me, we had done a consult. We did a sales call, if you
- 4:35will, I call them consults, but a sales call technically.
- 4:38And when we did this sales call, it was interesting because she,
- 4:41you know, was looking to make an investment and she was really in
- 4:44a place and in a mindset, which I very much appreciate because
- 4:47she wasn't in a place where her business wasn't working.
- 4:49And I think that this is a really, it's such a testament to
- 4:52her perspective around business and her perspective, frankly,
- 4:54around growth. Like it's not like she had five
- 4:57years left, right and center. It's not like there was this
- 5:00massive, if I don't change something, the whole thing's
- 5:03going to burn to the ground. She really, and she told me this
- 5:07fully, she was like, I fully consider just like riding solo,
- 5:10like really just at me, myself, taking the knowledge and the
- 5:14experience I had in business. She had some great business
- 5:16coaches before myself. So I can't take credit for any
- 5:19of that, that growth of that foundational work.
- 5:21And I know some of the coaches she's worked with are incredible
- 5:23coaches, but she had come to me and she said, listen, you know,
- 5:26like I'm really considering whether I do this on my own or
- 5:28do I need a consultant in my corner.
- 5:30And I think that word of need is really interesting, right?
- 5:32Because, you know, I had said to her, listen, like, you don't
- 5:34have to work with me because you can't survive without me.
- 5:37It's more a matter of the fact of depending on where you want
- 5:40to go, do you have the insight and the vision and the steps to
- 5:42get there? And can I support you in some
- 5:44way with that? That's really what the
- 5:45conversation came down to. And so I remember we got into
- 5:47the console and she was like, you know, I want to be really
- 5:49transparent with you. Like I am kind of price
- 5:51shopping, if you will, for different prices and business
- 5:53coaches. I'm like, absolutely.
- 5:55And it was interesting because the other person that she had
- 5:57inquired with, I remember her telling me the person would not
- 6:01get on the phone with her and like we're talking like big
- 6:04money, like we're talking the investment into a car to get the
- 6:07context. And that was so interesting to
- 6:09me because it made me really realize.
- 6:12The. Experience that a lot of people
- 6:14have when they go into purchasing in the online world
- 6:17and I think that we get this aspect of ego that ends up
- 6:19happening in sales, right? We have this belief that, you
- 6:22know, when we get to a certain level, like the number one thing
- 6:25that I hear of high ego people is don't waste my time.
- 6:28And I think that that's so interesting.
- 6:30I understand having leverage to your time and I understand being
- 6:33intentional and being thoughtful about how you spend your time.
- 6:36But I also believe that regardless of what stage you're
- 6:39at in business, check your ego at the door because if someone
- 6:43is going to make an investment with you of the equivalent of a
- 6:47car, the least you could do is answer a couple questions for
- 6:52them about the investment that they're making.
- 6:54And so she literally told me candidly, she's like,
- 6:57truthfully, I was looking between the two of you and the
- 6:59fact that we were able to have that phone call and talk about
- 7:01my business and like I was able to really get your thoughts what
- 7:04we were going to do together. And it wasn't this whole like,
- 7:06hey, like once you get inside, like then we'll talk about it.
- 7:09She's like, that was a sell factor for me.
- 7:11Like that was a big selling feature of you being able to
- 7:14really be open to giving me strategy and giving me insight
- 7:17of what you're going to do for me.
- 7:19And so on that call, I will give you guys a little bit of a
- 7:22one-on-one of how this works. By the way, if you were to get
- 7:23on a call with me, my calls, by the way, my quote UN quote, the
- 7:26reason I call them consoles because they're not really
- 7:27selling to me. I'm just like, Hey, let me serve
- 7:31the crap out of you for the next hour.
- 7:32And if you like the ideas I have, great.
- 7:35I can tell you about ways to work with me.
- 7:36And if you don't, then you understand a little bit of the
- 7:39one O 1 of what I see for your business and like beautiful.
- 7:42That's it. We go our separate ways.
- 7:44And so we were on this call and she was like, you know, here's
- 7:46where I'm at. And so where she was at at the
- 7:48time, like she had an agency that she was running.
- 7:52She had a couple girls that were working for her at that time.
- 7:54She was on, you know, a couple different platforms, marketing
- 7:57herself. And was really like I just.
- 7:59Want to know what it takes to get to the next level?
- 8:01Like I want to know how to scale this agency.
- 8:03So I said, listen, like I'm going to ask you a bunch of
- 8:04questions. I'm going to pull this apart.
- 8:06And when I was on that sales console and this is, I have a
- 8:09tendency to do this, not intentionally, but I'm just
- 8:11like, listen, here's the real honest truth of what I see for
- 8:14you. I think we need to change this,
- 8:15this, this, this, this, this. And I start going off about if I
- 8:18was you, I would restructure this and I would put this this
- 8:20way and you know, the sales process, I would do this and
- 8:22marketing. I would do this because again,
- 8:24as I said, like this is just a way for me on these consults to
- 8:26just give people value. And I remember.
- 8:28Her being like. OK.
- 8:30And we talked about it afterwards because we've been
- 8:32working together a while now and we're, we're very chummy and
- 8:35connected and friends now. But we talked back on it.
- 8:38And she was like, that call made me realize that even though I
- 8:41thought I was going to do it on my own, I realized that like,
- 8:43there's so many things that you pointed out that I I had been
- 8:45thinking about and I'd been considering, but it was
- 8:47validating for me in those ideas and in those concepts.
- 8:51And so because of that, it was like, OK, yeah, like let's do
- 8:54this. And again, I think the mindset
- 8:55of not because her business was broken or that she couldn't
- 8:59survive without me, me more a matter of the fact that she was
- 9:02like, I could have a consultant and like a partner in crime, if
- 9:05you will, in my corner, helping me with the strategy.
- 9:08So like, why wouldn't I do that? And so she jumped.
- 9:11And so she joined into private coaching.
- 9:12And so I really want to kind of give you a little bit of like
- 9:17the high level of what we were able to do together.
- 9:21And I want to then also go into the strategy of exactly how we
- 9:24were able to do that. So a little bit high level of
- 9:27the results. She was able to create a multi
- 9:29$1,000,000 company by the age of 25.
- 9:32OK, can we just take this in? By the age of 25, she was able
- 9:36to create a multi $1,000,000 company.
- 9:39She in one of the years working together, we had hit 100K sales
- 9:42months and by the end of that same year, we're at 280 K sales
- 9:46months. And also in this process was
- 9:49able to build out multiple different avenues of her product
- 9:52suite. Was able to manage both having
- 9:54an agency and a consulting firm and is now building out a
- 9:57passive side to the business. Has a team of incredible women
- 10:01and has been making massive impact on every platform and
- 10:04with her brand and the mission that she stands for.
- 10:06And so I really want to break down the things we worked on and
- 10:11how we were able to do this. Because there's a lot of.
- 10:15Milestones in this process that I think we're really the reason
- 10:19she's been able to get to where she is because again, remember
- 10:21for contacts, like when we started together, she was kind
- 10:24of fluctuating at 5 figure months and now has multiple 6
- 10:28figure months happening. And so the way in which we were
- 10:31able to do that. So as I said, when she came to
- 10:33me, she was in the social media space and had a marketing agency
- 10:36and the agency was doing super well.
- 10:38Like I had said to her and I still to this day attest to
- 10:40this. She was able to sell high ticket
- 10:43luxury marketing support and called in very high level
- 10:48clients into this offer. And so because of that, I said
- 10:52to her, like, you really do have something different here, You
- 10:54know, and again, there's there's nothing wrong with this by the
- 10:56way, but we're not talking about like a standard social package
- 10:59of like A2 KA month type of situation.
- 11:01Like we were talking high price points into like the 8 KA month,
- 11:0310 KA month retainer packages for these marketing clients.
- 11:07And so it was really very telling to me that when she had
- 11:10come to me, there was obviously a difference factor here when it
- 11:13came to the marketing, when it came to the brand, which makes
- 11:14sense because she's so smart when it comes to the marketing
- 11:17side of things. And so when she first came to
- 11:18me, you know, one of the first things that we did, we really
- 11:20looked at the agency structure and actually, you know, kind of
- 11:23in prepping for today's episode, I went back through our, our
- 11:26kickoffs. Because if you're a private
- 11:27client of mine, by the way, you get like these intensive days,
- 11:30which is basically you plus your team members, where we deep dive
- 11:32into your strategy every six months.
- 11:34It's kind of like a reset button, if you will.
- 11:36And I went. Back to our first.
- 11:37VIP day recording and I started to kind of go through our
- 11:40discussion points and you know, when it came to the agency at
- 11:43that time, the team structure was one of the big things that
- 11:47we really made an adjustment with.
- 11:49It was the team and the way that the team was operating.
- 11:52But most importantly, like the processes and the platforms and
- 11:55the systems around the things that we're supporting the team.
- 11:58And so with the team, one of the big structures that we changed
- 12:01was who was basically responsible for what and also
- 12:05who communicated with who. One of the things that we tried
- 12:07to create the most of was trying to look at like who was the
- 12:10primary and who was the secondary.
- 12:13So in any role that there would be basically a backup plan
- 12:16should somebody for whatever reason, be sick on vacation or
- 12:19for whatever reason end up leaving the company.
- 12:21We had some aspect of security in that position.
- 12:26And so when it came to the team, one of the things we did is we
- 12:28really restructured who was in what place and what intention
- 12:32did they have before this. The team really was focused
- 12:35quite a bit. There was a couple positions
- 12:37that were very outcome focused already, but there was quite a
- 12:39few that were very much around tasks in a sense of like who's
- 12:42doing what task? And instead what we did is we
- 12:45really looked at the team structure and said, OK, well, of
- 12:47these people, what are the outcomes that they're
- 12:50responsible for, IE like what are the departments, What are
- 12:52the sections of the business that they then are responsible
- 12:55for and own? Because otherwise what was
- 12:57happening is there was a lot of people on the team in the
- 13:01agency, but then what ended up happening was she was kind of
- 13:04like the task manager, right? The CEO ended up becoming the
- 13:08person who was overseeing quite a bit of this.
- 13:10And so then even though she has these people and you're
- 13:13thinking, OK, like I have people on my team and I'm delegating to
- 13:16people, she still felt like she was in it so much because she
- 13:20was still connected to the ownership of ensuring that it
- 13:23happened and that things progressed in the way that they
- 13:25needed to. And so that was really because
- 13:27the team at the time was not structured around outcome based
- 13:30structure. So it was the same amount of
- 13:32team members. Like it wasn't really a matter
- 13:33of adding more people. It was just more a matter of the
- 13:36aspect of like, how do we leverage the people that we have
- 13:40in the existing structure right now and just do it a little bit
- 13:42differently. And it was really helpful
- 13:44actually having her team on her intensive day because we really
- 13:46got and I love us by the way, with teams.
- 13:48When you work with teams, you get the real one O 1 of what's
- 13:50going on because as ACEO, it's not that you're not looking,
- 13:54it's just that you have a different perspective of it,
- 13:55right? Like when I'm speak with the
- 13:57CEO, they're talking high level, they're talking visionary,
- 14:01they're talking usually like, you know, either one of two
- 14:03things in the weeds of where they spend a lot of their time,
- 14:05or they're talking high level about the other departments that
- 14:08they're not in very often. And so the best way to get to
- 14:10the source really, and this is my suggestion for you as well,
- 14:13if you have a team, is to really go and ask your team or get
- 14:17another consultant or someone as a session to go in and work
- 14:20alongside your team and get them to answer the, the hard hitting
- 14:24questions of like, how are things working?
- 14:27What needs to be developed? What is working, what's not
- 14:29working? How is communication?
- 14:31How are the systems? Do you know where to find what
- 14:33you're responsible for? Do you know how to know if
- 14:35you're doing a good job? Like to really ask the hard
- 14:37hitting questions that allow you to see what's really happening
- 14:41in the business because the team is the best way to get a
- 14:43effective, accurate snapshot of what's really, really going on
- 14:48inside of a business at a given moment.
- 14:50And so when I went into the team, that was one of the things
- 14:52that we looked at. We looked at who was responsible
- 14:53for what. We looked at creating more
- 14:55intentional processes, you know, more SO.
- 14:58PS more KPIs or more intentional team role descriptions as well
- 15:03as to like who was responsible for what and like what did that
- 15:05look like? What outcome?
- 15:06But. One of the biggest changes, and
- 15:08I mean one of the biggest changes that we need to team,
- 15:11which I want to preface, doesn't have to be a scary thing because
- 15:15I know as I say, we're going to be like, it's a matter of the
- 15:18fact of changing compensation. And we didn't change
- 15:22compensation in the sense of I slashed it or something.
- 15:25I changed compensation in the lens of the way in which people
- 15:28were being compensated. And this is a big, and I mean
- 15:31big disconnect that I see within service providers and agencies
- 15:35type structures in an agency when you have people being paid
- 15:40a flat rate. So for example, let's just say I
- 15:43am a marketing agency and you know, or any agency, it could be
- 15:46OPS agency, anything ads agency, doesn't matter when you have a
- 15:50team member that's working with you and you're paying that team
- 15:52member, let's go call her, I don't know, Stacy, Stacy on your
- 15:56team is being paid a flat 4000 or 3000 or $2000 a month.
- 16:01The problem with that is when you're in a certain stage of
- 16:04business, you have a fixed overhead for that person.
- 16:09And if you have multiple of those people, it could be to the
- 16:12tune of 10 to $20,000 a month. That is fixed and it's not
- 16:17variable connected to the cost or the revenue of the business.
- 16:22And what I mean by this is there was so many people when I came
- 16:25into the team originally that were flat rate salary if you
- 16:29will and they weren't necessarily all full time
- 16:31employees. There were some contractors or
- 16:331090 nines I believe they call it in the States.
- 16:36But the people when I came into the, the team had a had a lot of
- 16:39flat rate compensation. Like we're talking this person's
- 16:422K, that person's 3K, that person's 7K.
- 16:44And I'm like. Whoa, whoa, whoa, whoa, whoa.
- 16:47This is a lot of fixed overhead, which basically means that
- 16:51you're the same amount of expenses regardless of how much
- 16:53business is generated month to month in the company, how much
- 16:57revenue you generate. And so I was like, we need to
- 16:59restructure this. Like I can get the women on your
- 17:02team to the same number right now.
- 17:05Like I'm not going to have to take the person from 7:00 to
- 17:075:00 or 5:00 to 2:00. I don't need to do that.
- 17:09I can still give her 5 or give her seven if it makes sense.
- 17:13But I also was more looking at how are we?
- 17:16Getting to 7, how are we getting to, you know, 5 And so for
- 17:20example, one of the things that we did, we took somebody who had
- 17:22a flat compensation per month. That was a flat salary and we
- 17:25restructured that. And what we did is we took and
- 17:28we gave that person a base, let's just call it as an
- 17:30arbitrary number. And these are not their numbers.
- 17:32It's just example numbers. Say we were to have somebody who
- 17:35was originally at 5000. Well, what I would.
- 17:38Do is, I would give them $1000 base, right?
- 17:41And then I would say, OK, well, if they're a client manager,
- 17:43let's just say that they're posting for clients or they're
- 17:45doing an aspect of management design copy, whatever it might
- 17:48be. We would then give them an
- 17:50additional $500, what we consider to be cost per client,
- 17:55which basically means that the client and the management of
- 17:58that client, they get compensated as one of the people
- 18:01on that person's account, $500 per month per client.
- 18:05Which means in turn that as that person has more clients, they
- 18:09will be compensated more because why the business has generated
- 18:12more revenue. Therefore, the cost can go up
- 18:15associated with that client, IE like the more clients the person
- 18:19manages, the more they make but most importantly the more that
- 18:23the business has made, which is why that makes sense.
- 18:26Now on the opposite side, say the business makes less, say the
- 18:30business drops and you lose 3 clients.
- 18:34Well, the problem with agencies is there's this kind of teeter
- 18:37totter, right? Where they're like, I need staff
- 18:39and I need people there. But then I also need to have the
- 18:43sales that make or the revenue that makes having those people
- 18:46make sense. And so it always feels like this
- 18:49catch 22 because you're like, I'm always feeling stuck in the
- 18:51middle. I either need more team or I
- 18:52need more sales. And so the thing that we look at
- 18:55typically is trying to create the fluctuation of the team
- 19:01compensation to be directly tied to the company's results.
- 19:05Because the other thing you can also do to give your team more
- 19:08compensation even in addition to that is adding things that are
- 19:10incentive based, that are promotional based.
- 19:12So for example, if someone is an account manager, you can say if
- 19:16you have a part and getting that client results and that client
- 19:20resigns, we will also give you a client bonus for resign of X
- 19:24amount of dollars of another 500 or $1000.
- 19:27So you can create structures for your team to win.
- 19:31But The thing is, in some positions, this is not in all
- 19:33positions by the way. So it really depends on the
- 19:35company. I'm just giving you as an
- 19:36example, but in this situation, there was way too many people on
- 19:40the team that all just had fixed compensation.
- 19:43It was a flat salary, regardless of how many clients they served,
- 19:46regardless of how many you know of this, that or the other, they
- 19:49were all pretty much banking on making the exact same amount of
- 19:51money per month. And again, some rules warrant
- 19:54that. So for example, like, say you're
- 19:55like an admin on a team, you're not going to to have a cost per
- 19:58client. Like that's not typically going
- 20:00to be normal for someone who's, for example, like your OPS
- 20:03person on your team to be paid cost per client.
- 20:06But if you're someone who's an account manager, IE you have an
- 20:09influx of more or less clients happening, this is something we
- 20:12have to look at. And so this is one of the
- 20:14adjustments, the major adjustments that we made with
- 20:16team because what we realized was when we went to the books,
- 20:19which is something I do a lot of with, you know, clients that are
- 20:22scaling, we really look at their numbers.
- 20:23We look at their profit margins, we look at their cost, we look
- 20:26at where the revenue is coming from.
- 20:27Where the percentage of the revenue comes from, IE new
- 20:30business referrals, renewals, we're looking at what offers is
- 20:33coming from all of these things. And so when we went to the cash
- 20:37flow, I was like, whoa, whoa, whoa, whoa.
- 20:40The business actually had moments that when I we went back
- 20:44it was actually paying people more than it was making, IE they
- 20:48were in the negative in some months even though there was
- 20:50sales. The.
- 20:52Profit was in the negative in specific months and it was a
- 20:55very short period of time. But the point is it was a
- 20:58symptom that told us that the team structure needed to be
- 21:01adjusted. And so when we went in, we were
- 21:03like, OK, like this has to happen quickly and and
- 21:06immediately because the business can't afford the float of what
- 21:10the team is requiring because the business sales wise is doing
- 21:14well. There was just too many costs
- 21:16and we had to restructure to see how things were going to work.
- 21:19And so that's what we did. We added and we changed people
- 21:21to be base plus variable in any situation where we felt it was
- 21:23warranted. And so we also really looked at,
- 21:26because this person in building their team had a lot of
- 21:28different people that they had hired, some that they had known
- 21:32and have had relationships with and other people who were new to
- 21:34their team. And so the other thing we also
- 21:35looked at was this duality between hiring for the person
- 21:40and hiring for the position, because there really is this
- 21:43aspect of personality and hiring, right?
- 21:45So like what is the persona or the personality of the person
- 21:47we're bringing in and how that adds or complements to the team.
- 21:52And so we had talked about the fact that, you know, you really
- 21:54can't just hire for personality. And if you do and you do hire
- 21:59for personality, you have to be cognizant of that because that
- 22:02means that you know that there's going to be something you have
- 22:04to make up when it comes to the position.
- 22:06But we also realized there were certain people that were good
- 22:10personalities but didn't fit the position.
- 22:12And we had some people who were good for the position but didn't
- 22:14have the personality for the team.
- 22:15And so we really looked at the aspect of like, how can we also
- 22:17introduce team culture in the aspect of giving bumper lanes,
- 22:21giving principles, giving values from which people can operate
- 22:26that allow them to kind of fall in line with the values and the
- 22:29beliefs of the company. And with that, that you
- 22:31naturally will kind of see who doesn't fit that vision.
- 22:34Because again, we had really been looking at like, who can do
- 22:36the job as the main thing when hiring people instead of what
- 22:40was the culture, what was the perspective, what was the
- 22:42mindset of the people that were in the business?
- 22:43And were they adding to the team culture or were they taking away
- 22:46from it? And So what we really looked at
- 22:48with a team was OK, like, we're going to take this and we're
- 22:51going to scale the agency. So as we start to go and we
- 22:53start to, you know, really refine the Agency systems and
- 22:56the agency packages and the agency marketing and we start to
- 23:00get into all of it, the conversation comes up of like,
- 23:02is there another way to scale? What if I didn't want to do the
- 23:05agency? And.
- 23:06I was like. OK.
- 23:07Well, if you don't want to do the agency that was just put
- 23:09that on the table. If you didn't want to do the
- 23:10agency, what would you want to do?
- 23:12They're like, I think I would really like to do consulting
- 23:15because the thing that came out for the CEO, it was the fact
- 23:17that she had said, you know, I really love the strategy side.
- 23:20Like I just nerd out on strategy and could talk about it all day
- 23:24every day. And I was like, OK, well then
- 23:26you probably would really enjoy consulting because you're going
- 23:28to be strategizing for people day in, day out.
- 23:31And so I was like, OK, let's put this on the table.
- 23:33And so when we did, one of the 1st starting places really was
- 23:37to look at, OK, well do we want to do some one-on-one
- 23:40consulting? Basically dip your toe in the
- 23:41water to see if people are interested in doing just the
- 23:45strategy portion with you, IE you wouldn't do their marketing
- 23:48for them. You would just.
- 23:49Tell them what to do with their marketing and then they would
- 23:51take it and run with it. And so very quickly the high
- 23:55ticket one-on-one consulting basically sold out.
- 23:57And to this day remains to be sold out because they still have
- 24:00this for a select few clients. And in that it became very
- 24:04apparent that there were actually quite a few people in
- 24:07their audience who wanted to work with them.
- 24:10But because the agency was so high level in the sense of like
- 24:13so frankly exclusive, because it you really need to be at a
- 24:17certain place in business for it to make sense.
- 24:20There was this. Section of their community and
- 24:22of their audience that really was wanting to learn from them
- 24:26but didn't really have a structure or a place to be able
- 24:28to do that, that wasn't having their marketing completed for
- 24:31them And so we'll go hey, let's introduce one-on-one So when
- 24:33one-on-one sold out and we're talking like no price objections
- 24:37basically people are just like Yep, sign me up let's go.
- 24:40It was very validating of the fact to, especially to the CEO
- 24:44that like, Oh yeah, yeah, this is where I want to go.
- 24:46Like this is definitely like what gets me excited.
- 24:49It's something that I love and I want to get into it.
- 24:51I'm like a beautiful. So she says she wants to get
- 24:54into consulting. We start with the one-on-one.
- 24:56It was basically proof of concept to test and put the, you
- 24:58know, bait in the water basically with the audience and
- 25:00see how it did. So OK, well, how do we scale
- 25:02this even further? Because originally when this
- 25:04client had come to me, we talked obviously, of course, about, you
- 25:08know, the annual vision of like how much you want to make that
- 25:11year and all these things. But one of the things that was
- 25:14also, you know, a larger discussion was like, tell me
- 25:16what the long term vision of the business is.
- 25:17She was like 5 million a year, like no question, 5 million a
- 25:21year. I'm like, OK, great.
- 25:22So I knew where she was going. Like I always had that North
- 25:24Star because she told me that from day one when we met.
- 25:26And so I always had that North Star in my mind and I was like,
- 25:28OK, well, how do we get her there as fast as possible in the
- 25:31most intentional way as possible.
- 25:33And so when we started to look at kind of scaling the
- 25:35consulting and I was, OK, well, what do you think about the
- 25:37different pathways, right? We've got passive, we've got
- 25:40intensives, we've got AVIP day kind of equivalent, and we've
- 25:43got masterminds. And so because she was kind of
- 25:45newish to this consulting side underneath her business
- 25:48umbrella. It really ended up.
- 25:51Being an opportunity for her to taste a bunch of different
- 25:54flavors of what consulting was going to look like.
- 25:56And so she really tasted it all. She put out a couple offers to
- 25:58her audience about VIP days. She put out, you know, intensive
- 26:02offerings which were like shorter kind of deep dives with
- 26:04her. Put out some things that were
- 26:05kind of like more low ticket, more like master.
- 26:07Class type of structure. More low ticket offerings.
- 26:10And so really it came down to is like she's like, I love to do
- 26:13the high level strategy. And so then came the discussion
- 26:17around creating a mastermind. And so that's just what we did.
- 26:19And so she launches the mastermind and.
- 26:23It crushes and I mean. Crushes like this, the sales of
- 26:27this mastermind initially coming out the gate were phenomenal.
- 26:30And so it really started to take momentum because there's people
- 26:33who wanted to work with her again, as I said, who hadn't
- 26:35been able to. And so like, this is my moment
- 26:38to work with her and to get her strategy.
- 26:40And so in doing so, the mastermind starts filling up.
- 26:42And so the mastermind takes it, it's time and kind of, you know,
- 26:45gets people going into it. And.
- 26:47We start to work at the kinks of the back end delivery and you
- 26:49know how we want to have it structured and the modules and
- 26:51the onboarding and all the things.
- 26:53And so one of the things that came up though, was that
- 26:55originally the mastermind had been all group.
- 26:57And so the group. Can usually take you to a
- 27:01certain place with a mastermind, right.
- 27:03But they're always in many programs, not all, but many
- 27:06programs. There is this aspect of the
- 27:08complement of one-on-one support that really does take things to
- 27:12the next level because it helps your your audience and your
- 27:15clients to be able to integrate that clarity even more
- 27:18intentionally specific to them in their business.
- 27:21And so she said. You know, I feel like we need to
- 27:25integrate one-on-one like it. Works as group.
- 27:28But I feel like it could work even better if we had one-on-one
- 27:31support. And so then came, OK, well how
- 27:33do we want to scale that? And So what it ended up being is
- 27:36that it really got tied into a rebrand and so her company had
- 27:42been like the same name basically since day one.
- 27:44Anyways, come to find out she gets a letter from someone that
- 27:48says hey your name is too close to ours, IE it falls similar to
- 27:51the umbrella. Not even the name a phrase
- 27:54within her name. Was too close.
- 27:56It wasn't even the name of her business.
- 27:58It was a phrase within her name was too close to somebody
- 28:00else's. And when they tried to trademark
- 28:02it came to realize that it wasn't going to be able to be
- 28:05trademarked because the letter came back and said it's too
- 28:07close to somebody else's so you won't be able to trademark it.
- 28:09And she was like crap because this one person had trademarked
- 28:12all these sub phrases, not only the name of their business, but
- 28:14all the sub phrases associated with it.
- 28:16So there became this kind of like pivotal point which became
- 28:19OK, well. Do we move forward with this,
- 28:22with the potential of the fact that we.
- 28:23Won't be able to trademark our name.
- 28:25Or do we pick a totally different name and we trademark
- 28:29that And so it was like, OK, well why don't we do that?
- 28:33So we go in and we decide that basically this is a good
- 28:37opportunity to rebrand the entire thing because her
- 28:39business. Had at that point.
- 28:41We could see the evolution happening pretty quickly, right?
- 28:43Like the business was growing rapidly, There was changes
- 28:46happening quickly with team marketing, which I'll get into
- 28:49in a second. You know the.
- 28:50Offerings we're developing and we're like, if you're gonna
- 28:52change it, now is actually a great time to do it and we can
- 28:55use the rebrand to create momentum.
- 28:58And sure enough, they did. So the most epic rebrand, by the
- 29:02way, just absolutely incredible rebrand, powerhouse brand before
- 29:06an incredible brand now. And so the branding and the
- 29:09rebrand of it was basically the momentum that helped to create a
- 29:12surge around the mastermind and also kind of complemented and
- 29:17echoed to some of the changes that were going to be happening.
- 29:20And so we were able to really integrate the changes we wanted
- 29:23to make underneath this rebrand. So it kind of complemented
- 29:25perfectly, but the rebrand also was a.
- 29:28Spark. For marketing, which I'm going
- 29:30to get into. And so the thing I want to kind
- 29:34of close the loop on with the scalability of this business,
- 29:37when they came, it was all agency.
- 29:38We went from agency to one-on-one.
- 29:41We went from one-on-one, which still now exists in a very
- 29:43limited capacity to then going one to many with a little bit of
- 29:46one-on-one in it, which is now being facilitated by support
- 29:49coaches inside the program. And so that mastermind is really
- 29:53like the bread and butter, if you will of the company's
- 29:56revenue now. And if the CEO is in it,
- 29:58absolutely. But there are incredible coaches
- 30:00that are inside now that are supporting and facilitating
- 30:02one-on-one with clients and then became again the next level,
- 30:06which is like, how do we scale even further?
- 30:08And so the interesting thing about the offer and the product
- 30:11suite was the agency the entire time had been in the business
- 30:15like the entire time the agency had existed.
- 30:18And so it was like, you know, do we really lean in, became the
- 30:21question and just become a consulting base business, like
- 30:24truly just consulting and coaching and nothing else.
- 30:27And I said, listen, sit with a decision because obviously this
- 30:30agency is your baby. It's where you started.
- 30:32And so why don't you sit with a decision?
- 30:34And if you feel like in a couple months this is something that
- 30:36you want to do, then do it because then at least you know
- 30:38when you made the decision that you didn't make a rash decision.
- 30:40It wasn't a reactive thing. She's like, OK.
- 30:42So we ended up having a intensive and AVIP day and we
- 30:45come back to the table about the agency.
- 30:47We're like, OK, are we keeping it or are we killing it?
- 30:50And so she's like, I'm killing it and I'm like, OK, so we
- 30:53killed the agency and that was the moment where she's like, I
- 30:56am going all in on the consulting, the coaching and the
- 30:58education based side like beautiful.
- 31:00And so as part of that lean in, one of the next stages became
- 31:04passive, which was really the introduction of how do we create
- 31:07this really intentional customer journey because we have
- 31:10one-on-one which is the highest. Ticket we've got.
- 31:12VIP Days, which is our one off experience and then we have a
- 31:14Mastermind, which is really, really a good suitable fit for
- 31:17people who want kind of like one to many, you know, it's a 5
- 31:20figure investment and you have a little bit of one-on-one little.
- 31:22Bit of group. Best of both worlds.
- 31:24And so we're like, hey, what's the step before that?
- 31:26Because it's still in the mastermind.
- 31:28It was designed for someone who really already has a base level
- 31:31understanding of marketing. And so that became this gap that
- 31:34really presented itself, which was the fact that we don't
- 31:36really have anything to teach people the initial fundamentals
- 31:39of marketing before they get into scaling their marketing.
- 31:42So hello, then comes the course. And so we end up introducing a
- 31:47passive offer of a course into their business model.
- 31:51And so really that the structure now is entirely dialed in when
- 31:55it comes to their product suite. And, you know, they've done
- 31:58immense work on the delivery behind the scenes, the structure
- 32:01of how they're delivering. The trainings, the resources
- 32:05going multi medium behind the scenes, which basically means
- 32:07that they have things that are both, you know, typed copy video
- 32:10and audio for all different types of learning styles and
- 32:13like they've. Really been dialing in all of
- 32:15the actual offering and product suites to really make this
- 32:17something that they have a great foundation to scale with.
- 32:20And so that really came down to. OK.
- 32:23Well, the offering is dialed in now, right?
- 32:25Like we have all the bases covered and at this point they
- 32:30surpassed 7 figures because they hit the seven figures very
- 32:35quickly. And after that, then it became,
- 32:36well, how do we just like rocket ship to the next level?
- 32:39But here was the thing that I wanted to say in the midst of
- 32:41this is that there was the aspect of the CEO.
- 32:44You've heard me mention the CEOA couple times in here.
- 32:47And the thing that I think is the biggest lesson in my opinion
- 32:51from this person's journey is actually the evolution of them
- 32:55equal to the evolution of the business.
- 32:57And you know this CEO that. I support is someone after my
- 33:03own heart. Because a lot of what she's been
- 33:08through and a lot of what she's done is something that I very
- 33:12much see myself within. And what I mean by that is, you
- 33:16know, I think she's very masculine Type A, which hello,
- 33:20if anybody knows me, you guys know how much of that I am and
- 33:24how natural that is flowing through my veins.
- 33:26But the thing that I, I really connect with her on is the fact
- 33:31of how similar the way in which we approach businesses.
- 33:34Now The thing is in the way we approach business, we get shit
- 33:37done. OK?
- 33:38So like we are bulls with horns in business, right?
- 33:42Like we are not messing around and we go hard when it comes to
- 33:45growth and expansion. The problem with that being that
- 33:50in the tendencies we have to go hard in business, we haven't
- 33:54always listened to what we need as much as we know what the
- 33:57business needs. And so it's been interesting,
- 34:00you know, in, in mentoring her because it's funny, the things
- 34:03that have happened in her journey are like 3 steps behind
- 34:07the evolution that I just had. And it's been kind of beautiful
- 34:10actually as a mentor, because I feel like, you know, she really
- 34:14is someone I could, which is the intention of mentorship, take
- 34:17under my wing and to say, hey, if I could give you any advice,
- 34:21it'd be this, this, this, this, this.
- 34:23And you know, one of the things that I think has allowed a lot
- 34:25of this evolution and change to happen.
- 34:27There's been big team changes, there's marketing changes,
- 34:29there's offer changes. It starts with the CEO.
- 34:32And you guys know that quote that I shared on earlier
- 34:34episodes, which I got from a mentor, by the way, this is not
- 34:37my quote, but he had shared with me, which is that you don't have
- 34:40the business you want because you haven't become the person to
- 34:42run it yet. And that was one of the things
- 34:45that she has constantly been focused on, which is how do I
- 34:48become who I need to be to run this business?
- 34:51And she doesn't believe at any moment that she's done like
- 34:54she's always open to change. And I want to share some of the
- 34:56things that, you know, we discussed when she came to me,
- 35:00she had wanted to really go to 5 million.
- 35:02She was like, I want to double my business every year.
- 35:04And I looked her straight dead in the eyes.
- 35:06And I said, listen to me, if you want to do that, we can do that.
- 35:10But it's going to hurt because the amount of things you're
- 35:14talking about doing in the amount of time you're doing and
- 35:19wanting to achieve it, It's not that it's not possible, but it's
- 35:23not likely in connection to having a flow based business or
- 35:27like a more sit on the beach chill type business.
- 35:30This is a hustle season if you're talking about actually
- 35:33doing this. And I remember the conversation
- 35:36vividly. We sat in that room, in that
- 35:38intensive room and she said, yeah, I want it.
- 35:42And I'm like, OK, let's go. Because I just had to be really,
- 35:46really frank with her. And I will be with any client.
- 35:48By the way, if someone says something to me, that's a big
- 35:50audacious goal. I'm like, listen, 100%, let's
- 35:54go. But I want reality on the table
- 35:56here. I don't want this to be, oh,
- 35:58this is hard. This feels difficult.
- 36:00I'm like, if you want to blow up IE like 3X your business in a
- 36:05year, I'm going to need some reality on the table here of the
- 36:08fact. That's going to take a decent
- 36:09amount of hard work. Are you ready?
- 36:12And she's like, yeah, I'm ready. I'm like, OK, great, let's go.
- 36:15So we get into this year. She hustles and she does exactly
- 36:18what she said she would, which she was like, you know, pedal to
- 36:21the metal and she put in that work.
- 36:22I have to give it to her. She is one of the hardest
- 36:25working women that I've seen in business.
- 36:27She does not stop when it comes to the things that she wants and
- 36:31the things that she knows. Are possible for herself and for
- 36:34her business. And so she puts in this work and
- 36:37I remember at the end of the year of that year together, she
- 36:40said, Kate, like, I'm tired. I'm like, yeah, you you should
- 36:44be tired. Like you did so much.
- 36:46You achieved a lot. You move the needle a ton.
- 36:50And we revisit the conversation, which is why I do these
- 36:53intensives every six months because it's a check in with
- 36:55the. CEO to say, like, where are we
- 36:56at, where are we at, where are we at?
- 36:58And so we sat down and she says to me, you know, Kate, I don't
- 37:01think I want to do it like this. And I'm like, OK, what do you
- 37:04want to do it like? And she's like, I think I want
- 37:05more rest. Like, I want more flow.
- 37:09I want more freedom. And most importantly, which is
- 37:12the biggest breakthrough, I just want to cry a little bit, she
- 37:16says to me. Even if it means that I have to
- 37:22grow a little bit slower, I'm willing to do it if I could take
- 37:24care of myself and if I can really focus on me.
- 37:29And she's like, I'm choosing me as much as I'm choosing the
- 37:32business. And that was huge.
- 37:35Huge because it really was her acknowledging that until that
- 37:42point the business was like her North Star.
- 37:45And the reason it makes me emotional is because in that
- 37:48moment it became very evident that she saw herself and her own
- 37:52journey and her life. Just as much of A North Star as
- 37:55she ever did the business. And what I mean by North Star is
- 37:57her identity. She saw originally she was so
- 38:01gung ho about making this business big, big, big, big, big
- 38:04that it was a matter of like the business, the business, the
- 38:06business. And so it kind of consumed her,
- 38:09right? And so having this conversation
- 38:11about hey, like I choose me was beautiful because it was a
- 38:15matter of saying, yeah, you get to be somebody incredible.
- 38:19And if the business does 2 million or if it does 2.5 or.
- 38:23Three would you rather a $2,000,000 business and be
- 38:26obsessed with your life? Or would you want a $3,000,000
- 38:30business and hate your life? And so the thing that I can tell
- 38:34you as a coach is that my job is to give people the space to have
- 38:41the breakthroughs they need to have.
- 38:43And when I have those hard conversations in our conference
- 38:46rooms that are intensives, it's me being almost like a parent to
- 38:50someone and saying, hey, if it was me, I will be honest.
- 38:55If you go left, this is your reality.
- 38:57You also can go right and that will be your reality.
- 39:00What do you want to do? My job, similar to a parent, is
- 39:05I can guide someone, but I can't tell them and choose for them.
- 39:10It's their own journey. And I've been where she's been.
- 39:12I've made the decisions that she's made.
- 39:14I know what she went through because I myself went through
- 39:17it. But The thing is, she had to
- 39:19taste the, the hustle and the push and all of that.
- 39:23And again, she's not, she doesn't regret it at all and nor
- 39:25do I, right, because it's part of our journeys.
- 39:28But The thing is we have to taste it to know that we don't
- 39:30want that. And so it really made her
- 39:33realize I want to do this differently.
- 39:35And what's been really incredible, and this really goes
- 39:38back to, you know, again, the time you give is the time that
- 39:42it will take. She was like, I'm going to focus
- 39:44on me and put these practices into place.
- 39:46And so she looked at really getting herself a good morning
- 39:49routine. She was working out every
- 39:50morning, she was journaling every morning, she was taking
- 39:52intentional space, she was meditating, she was reading, she
- 39:56was really developing as the CEO and the entrepreneur.
- 39:58And it reflected in the business.
- 39:59The business growth correlated with the growth that she was
- 40:02having personally. And you know, one of the
- 40:05mindsets we had talked about, as I said, listen, if you want to
- 40:08have and you want to be, you know, a big business, you have
- 40:11to treat your business like you're a pro athlete.
- 40:14You have to look at how you run the business is your time on the
- 40:18field. And guess what?
- 40:19Your time off the field needs to be spent just as intentionally
- 40:23in your rest, in your recharge, in your mindset, in your
- 40:26training. Like you're not just training
- 40:28when you're on Instagram or when you're in with your clients or
- 40:31when you're in with your team. You cannot be off.
- 40:34You have the other time, though, which is where you're in
- 40:37offseason, you're training and you're resting and you're
- 40:40healing and you're, you know, still taking intentional time to
- 40:43be the person you need to be for.
- 40:44When you're on the field, IE for when you're in your business.
- 40:48And so for her, she took that and she ran with it and she put
- 40:50those practices into place. And what's been really
- 40:52incredible is this year, she has still grown her business and had
- 40:57insane results and has been working a fraction of the amount
- 41:00of time that she has been before.
- 41:02Has had more free space and more time to really be with herself,
- 41:07go on vacation, do things that allow her to actually disconnect
- 41:10and enjoy her business. And again, it comes back to it's
- 41:13such a testament, the fact that your business will take up the
- 41:16time in which you give it. And so because she decided that
- 41:20she and her life and what she wanted was just as much, if not
- 41:23more important than the business results, IE the business
- 41:26milestone that she thought was important, She was like, yeah,
- 41:29I'm going to take this intentional space to go work
- 41:31out, to go to a class, to go see friends, to go socialize, to go
- 41:35do these things. And when she did the business,
- 41:38guess what is still scaling? And it was such a testament to
- 41:41the fact that like when you have the ability from a belief system
- 41:45to truly choose you, and I mean really choose you, you will be
- 41:50aggressive about your boundaries with the business.
- 41:52And in turn, it's going to allow you to discover new ways of
- 41:56doing business that maybe you hadn't previously known or
- 41:59hadn't previously executed. And so she was diving a lot into
- 42:04the personal development work. And she really started to
- 42:07actually train like an athlete. Like she really was thinking as
- 42:11much about her time off the field as she was on the field.
- 42:13And so you know when we go into all of this.
- 42:18She then says, OK, well like I also one of the things that was
- 42:20kind of taking up some of that time was the marketing.
- 42:23And so I want to talk through a couple of things we did when it
- 42:24came to the marketing. The marketing when she first
- 42:27came to me was very micro, which was basically meaning that she
- 42:30was creating a lot of small pieces of content.
- 42:32She was probably creating, I would say anywhere between five
- 42:35to seven pieces of content for the like all the major platforms
- 42:38a day. So like say stories TikTok.
- 42:39Instagram, all the things. And so she was like.
- 42:42I like this is a. Lot of content and I'm like, it
- 42:44is. And so we went to, OK, well, how
- 42:46can we be really intentional about with your time and what
- 42:50you're doing to create that much media?
- 42:53And So what we ended up doing is we ended up going into more of a
- 42:56repurposing model, which was where she took her podcast, she
- 43:00created and launched a podcast during our time together.
- 43:02And with that podcast, look to repurpose that to create clips
- 43:06basically that could go on to YouTube, TikTok.
- 43:09Instagram, all of the things. And so that basically became a
- 43:12compliment and another way to get additional visibility for
- 43:15the business that didn't require her to be connected to her phone
- 43:18all day every day on these platforms.
- 43:20And I want to tell you one of the things that I do also think
- 43:23that I really have to give her kudos to and it's such a
- 43:26testament to growth as the aspect of consistency.
- 43:29Oh my goodness, is this entrepreneur consistent?
- 43:34I will give her that. If you had a calendar, I don't
- 43:37think she misses a day. I don't think I've seen her miss
- 43:39a day. Like sick or not, she's like
- 43:41pulling from an archive or she's repurposing from somewhere.
- 43:44And it's such a testament to the fact of like, what happens when
- 43:47you consistently without fail, show up in your business?
- 43:53And the consistency was massive because she was like, I have to
- 43:57be consistent. So she doesn't start anything
- 43:58unless she's going to be consistent at it.
- 44:00Stories, Instagram, TikTok, YouTube, you name it.
- 44:03And so when we put up the podcast, it was the same way.
- 44:05We had to consistently hit every single week on those wickets of
- 44:08episodes because people are going to tune into them.
- 44:10But the interesting thing that ended up shifting.
- 44:12So the sales are kind of going, going, going, They're all going
- 44:15up. And then there became this phase
- 44:17where we were like, this is so interesting.
- 44:19There was kind of like a shift in, you know, the way that
- 44:22people were responding. We were like, OK, like what is
- 44:24this? One of the things that I will
- 44:26tell you, it has been the biggest piece of her business is
- 44:30her understanding of buyer types.
- 44:32Because the way that she quickly responds to buyer types and
- 44:35marketing data is pretty profound because in a moment
- 44:39where anything happens, she's very data-driven.
- 44:42And when anything would happen in the business, she would
- 44:44instantly say, OK, like what does the data tell us and what's
- 44:46the assessment and what's the action associated?
- 44:48And so we would see, for example, that her audience used
- 44:51to be a ton of driver buyers, which were people that were just
- 44:53kind of like quick to take action, all about the outcome,
- 44:56get the results, like very destination, get to the place
- 45:00driven. And So what we started to see is
- 45:03when she put up the marketing that this was changing, that
- 45:06messaging wasn't hitting home for people anymore.
- 45:08And it's kind of like, that's interesting.
- 45:10Tell me how we then switched to more emotional based language
- 45:13and everything again, completely takes back off.
- 45:16The messages start coming in, you know, the sales start
- 45:18rolling right back where they were and we're like, OK.
- 45:21And that's because of her quick response to understanding of
- 45:24buyer psychology around the sales process as well as the
- 45:27marketing. And so to wrap us up here, I
- 45:30really want to kind of talk about a little bit of the the
- 45:33takeaways of what I want to share with this.
- 45:36One thing that I really admire about this client is the ability
- 45:39for her to pivot in her perspective and also in her
- 45:43pathway and her execution. Because when she came to me, I
- 45:47can really pull up her blueprint right now because we have these
- 45:49docs where we document all this. The blueprint that she came to
- 45:52me with is not the same blueprint she has today.
- 45:55And that's because she's somebody who takes the data of
- 45:58anything in the business of the team with when we talked about
- 46:01compensation of, you know, the brand of the marketing of the
- 46:05offers. She takes the data and she looks
- 46:08at that and she makes decisions and she acts fast, which is why
- 46:12she's been able to create the results that she's had.
- 46:15And most importantly, which I really admire is she doesn't get
- 46:18in this mindset of but we said we were going to do blank, but I
- 46:21thought it was going to look like this.
- 46:23She doesn't play the victim ever.
- 46:26It's always the mindset of OK, like what's the opportunity?
- 46:29What's the next stage? What's the lesson?
- 46:31Let's move, move, move, move, move.
- 46:32Like she's really somebody who takes it all in her stride and
- 46:36really takes action very quickly, which I think is part
- 46:39of the reason she's been able to go from 100K to 280K right per
- 46:44month. And so when we talk about going
- 46:46from 100 to 280 K, another big part of that is the fact that
- 46:50she developed into becoming the business owner and the CEO that
- 46:53she needed to be because she, in elevating herself as ACEO and as
- 46:58the owner and the leader of the company, also created space for
- 47:01her company to grow, which is exactly what it did.
- 47:03And that was because her perspective and her mindset
- 47:06changed, her habits changed, her emotional regulation changed in
- 47:09the sense of when something would happen.
- 47:11What used to maybe rattle her is kind of like, OK, what do I want
- 47:13to do about it now? She's very calm around, you
- 47:15know, things that come up in the business now, which again,
- 47:18things come up in every business.
- 47:19And so, you know, also her perspective in developing how
- 47:22she is as a person was such a testament to the type of results
- 47:27that she's had. Because she changed who she was,
- 47:30which changed the type of business she created because her
- 47:33beliefs were determining her actions and those actions were
- 47:35creating the results she had. So by changing her belief
- 47:38system, she changed the actions associated and she changed the
- 47:40results that she's now seeing. And I think it's a massive, a
- 47:43massive take away from our time together.
- 47:45I've just seen her completely flourish into a totally
- 47:47different entrepreneur. It's been absolutely incredible.
- 47:50And the thing that I would also say is she is somebody who
- 47:54really for me is such a testament to the response to
- 48:00resistance because resistance happens, right?
- 48:03Like every business experiences, resistance experiences moments
- 48:06where they feel like, is this The thing is this working?
- 48:08Is this the right move? She's gone through personal
- 48:11season, she's gone through professional seasons and she has
- 48:13come out the other side even better for it.
- 48:16And so it's such a testament to to the fact that she really
- 48:18embodies you guys know, I always say, you know, the obstacle is
- 48:21the opportunity. She has taken every quote UN
- 48:24quote obstacle and made it an opportunity for herself to
- 48:26develop and to change as a business owner and to develop
- 48:29the way in which she does business.
- 48:31And also the the way that she operates as a person right in
- 48:33her personal life. And the other thing that I will
- 48:35also say, which I think is a big piece here is I have to give her
- 48:39credit for the fact that she's so consistent and she doesn't
- 48:44have this aspect of of shiny object syndrome.
- 48:48Like very rarely is she like I see people doing this, I see
- 48:51people doing this. Like she's so trusts her own
- 48:53vision. She's so trust her where she's
- 48:56going, where she sees the company going, what she sees is
- 48:59possible for it and trust in her gut that that's the right way to
- 49:02move. And she asks really thoughtful
- 49:04questions. She's been in mentorship for a
- 49:06little while with me now and she's been, you know, a long
- 49:08standing client. And I can tell you the level of
- 49:12the questions she asks is part of why she's able to get the
- 49:17answer she gets and why that's able to help her to get the
- 49:19outcomes that she gets as well. And so, you know, if I was to
- 49:22say the take away of his client, right?
- 49:24So again, going back to the high level of what she was able to
- 49:26do, she's a multi $1,000,000 company.
- 49:28By the age of 25, she had started the year at 100K per
- 49:32month and ended that year AT280K per month.
- 49:35And also has an incredible team of women behind her building
- 49:38communities on multiple different platforms that are all
- 49:40super highly engaged and basically has sold out every
- 49:44single thing that she's ever launched.
- 49:45And so, you know, why is that? She really has embodied all the
- 49:50key essence of what it takes to be an entrepreneur.
- 49:54And I think that the thing I want to, you know, really echo
- 49:56from today's episode is this is not in the absence of
- 50:00resistance. This is still in the reality and
- 50:03in the situation of resistance occurring.
- 50:05And I think that that's what makes it really beautiful.
- 50:07I think it's really easy to say, you know, oh, this person
- 50:10crushed when they had everything handed to them or they crushed
- 50:12in the easiest season of business.
- 50:14She's been in this for a while. She's been in every department
- 50:18from agency to consulting to passive and all of the things
- 50:21she's had big team, lean team. She's had, you know, different
- 50:24channels that she's been part of.
- 50:26She's been, you know, stretched as an entrepreneur in her
- 50:29perspective and her mindset, habits, and all of this
- 50:32compounds to get her to become the person that she is today and
- 50:37therefore to generate the business that she has today.
- 50:41And it's something that you also have the ability to do.
- 50:44The reason I wanted to cover today's story and today's case
- 50:46study is because for her to come in at around 30 KA month and now
- 50:50be at a place where she's doing 2. 80 a month.
- 50:53It really is the proof that it is possible.
- 50:58Most importantly for you, and the reason I love these episodes
- 51:02is because I don't just want to cover the highlights, I want to
- 51:05cover the areas where the person really dove into making change.
- 51:10And I cover that intentionally because I think it's very easy
- 51:13for us to see other people in the online world, other people
- 51:17in the business space in general who are crushing it and think
- 51:20like that can't happen for me. And please listen, as I say this
- 51:24to you, you are no different than any case study or social
- 51:30proof or myself and anything that you've seen on the
- 51:34Internet. All of those who you may think
- 51:38are lucky or that you admire have had something that they've
- 51:44done or become that has allowed them to generate the results
- 51:48that they have. And so here's my recommendation
- 51:51to you. Here's my ask of you.
- 51:53If there's somebody that you admire, whoever that is, in any
- 51:57bucket, it doesn't have to even be business.
- 51:59It could be a relationship you admire, could be a person who
- 52:01has the health you admire. Take a second and do yourself a
- 52:04favor and go up to that person and say, hey, if you could give
- 52:08me one piece of advice, who do I need to become to have the
- 52:13business health relationship that you have?
- 52:18And ask the questions not of what they did, but who they had
- 52:22to become. Because you'll see a very
- 52:25consistent theme across each of these case study episodes, which
- 52:28is the fact that each of the people that we discuss
- 52:31transformed in the way they operated and thought and their
- 52:34mindset. And of course, we cover the
- 52:36strategy of what we did. But all that part, guys, is
- 52:39really easy. Like, I can fix your strategy
- 52:42very quickly. The thing that allows that
- 52:45strategy, though, to really have success and really take flight
- 52:49is the entrepreneur and the CEO at it.
- 52:51Because frankly, the best tool and the biggest risk to any
- 52:56business is the owner. It is you.
- 53:00It's you who runs the business. You're the biggest asset and you
- 53:05also can be the biggest risk to your business.
- 53:09And so please let this be your sign that you have the ability
- 53:13to achieve the exact results I'm talking about.
- 53:15You may very well be a case study.
- 53:17I talk about two years from now, who knows?
- 53:20But the thing that I can tell you is that's not possible
- 53:23unless you start asking the hard hitting questions.
- 53:26And I don't care what stage you're at.
- 53:27If you're at day one, ask someone who's at a 10K month.
- 53:31If you're at 10K month, ask somebody who has who's at 50.
- 53:34I ask people all the time. I literally talked to somebody
- 53:36the other day who has like a $9 million business.
- 53:40I'm like, hey, when you were at this stage and you went for this
- 53:43stage and then you had this thing you were doing and you
- 53:45went to hear who'd you need to become, What broken you to allow
- 53:50you to really get there. And the thing that came up from
- 53:53the answer had nothing to do with business.
- 53:54Actually, it had everything to do with their perspective around
- 53:58positivity versus negativity and seeking opportunity.
- 54:02And so the benefit of the online world, as I see it, is the fact
- 54:06that we have the ability to message these people with as
- 54:08quick of Adm just to say, hey, who do you need to become to do
- 54:13blank? And so here's my challenge to
- 54:15you. Let's make this fun.
- 54:17In listening today, I want to think about your goal.
- 54:19I want to think about what you're working toward.
- 54:21And I want you to ask me who did you need to become to do blank?
- 54:28You can slide into my DMS and I will send you a voice note of my
- 54:31honest advice of whatever stage you're at in business.
- 54:34You can say, hey, Kate, I listened to the podcast.
- 54:37You can give me that cue. So I know, so I know you've
- 54:39listened to it, so you know the context, and I'm happy to send
- 54:42you any open thoughts. Just to give you my honest
- 54:45advice. If I was to say, hey, if I could
- 54:47mentor you, here's what I would say to you or slide into the DMS
- 54:51of somebody that you really admire and say, hey, I've been
- 54:54watching you from afar. I've been watching your stuff.
- 54:56I think it's incredible. And I'm wondering if I could ask
- 54:58a quick question and go ahead and shoot your shot because you
- 55:02never know unless you ask. And the insight of the person
- 55:04who's already been where you want to go is just completely,
- 55:08immensely invaluable when it comes to being able to catapult
- 55:10your results. So I hope today was helpful for
- 55:13you guys. Of course, you know, as always,
- 55:15I tell you, I always love to hear from you guys just to see,
- 55:18you know, what really resonated with you.
- 55:20Was there a big take away maybe from today's episode that really
- 55:22hit home with you? And just, you know, always love
- 55:25to connect with you guys on Instagram.
- 55:27So Kate Perkovic on Instagram, slide into my DMS, Feel free to
- 55:30share any insights and takeaways that you guys had.
- 55:33I always love to connect with you in there.
- 55:34And of course, if I can provide any insight for you on helping
- 55:38you to be able to, you know, grow and get to the next level
- 55:40and just chit chat with you in the DM, give you advice, I'm
- 55:42always happy too. So with that being said, my
- 55:45friends, I will see you guys on the next episode.
- 55:48And, as always, stay ambitious.