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Is Luxury Retail the Same Around the World? Customer Service and Retail Associates
Does luxury retail customer service feel the same everywhere in the world?
After hearing about some of my niece’s experiences during a summer program in England, I began wondering how culture, class, race and nationality can shape the way customers and retail associates are welcomed and treated.
In this episode of Sorry, It’s Discontinued, I explore luxury retail and customer service in the United States, England, France, Japan and China. From luxury boutiques to iconic department stores, we look at how retail experiences can feel very different depending on the country, culture, workplace…
The skinny
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