Latest / The Experience Perspective: An Ipsos Podcast
Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service
We welcome Kate McLaren, General Manager - Customer Quality at Kia Motors UK to our Customer Perspective podcast. David Hart, Kia Customer Experience Manager, joined us back in Season 3, speaking about some of the drivers of Kia’s success, and we’re delighted to share the next episode of that story, and to provide a glimpse of what the future holds for Kia. We welcome back Jo Causon, CEO of The Institute of Customer Service, another season 3 favourite, as well as regular guest and host, Ipsos’ very own Jamie Thorpe, Head of Experience Management.
The conversation between these three true CX…
The skinny
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