Growth Requires an Experience Mindset

Banking Transformed with Jim Marous · Jun 27, 2023 · 52m

Companies with engaged employees experience lower turnover, higher productivity, improved communication and collaboration, enhanced customer service and increased sales. According to research, an increased focus on employee experience can increase revenue and profits by more than 50 percent.

This is why 84% of executives rate employee experience (EX) as important to delivering a better customer experience (CX), according to Deloitte. Unfortunately, less than 10% of firms say they are ready to actively improve employee experiences.

I am excited to have Tiffani Bova, the global customer growth…