Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How Patagonia Outsourced Its Own Repair Program
Lucas and Luna examine Patagonia's bet to outsource garment repair to a third-party network — and why giving up control of a core sustainability promise actually made the program bigger and more profitable. They walk through the numbers: 50,000 repairs a year, a 40 percent lower cost per repair, and what it means for any company that says 'we'll fix it ourselves.' The episode also touches on the tension between brand control and operational leverage, using Patagonia's Worn Wear program as a case study in letting go.
#Patagonia #WornWear #RepairProgram #Outsourcing…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.