8/17/23: A back-to-the-office jolt for every agency; the CX center of the VA; the CMMC timeline that keeps getting longer
GovForward FedRAMP Headliner Summit August 23
The new edition of one of the federal government’s guiding performance documents is out. The update to Circular A-11 includes references to strategic reviews, customer experience, and evidence-based policymaking. Robert Shea, Chief Executive Officer of GovNavigators, former Associate Director at the Office of Management Budget, and former Commissioner on the Commission on Evidence-Based Policymaking, explains what’s in the update, and what it means.
The Department of Veterans Affairs is in the seventh year of what it calls the “VA Way.” The agency…
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