S3 Episode 8|039 Who Leads When AI Thinks? Judgment, Ambiguity, and the Information That Never Reaches the Decision (Part 1)

The Human Factor: Exploring the Intersection of Humanity, Technology, and Transformation · Oct 29, 2026 · 56m

A piece of information starts at the edge of an organization. A salesperson hears a customer hesitate. An analyst notices a number that does not fit. As it moves toward the person who decides, every hand it passes through tidies it up, drops a caveat, and replaces the evidence with a conclusion. By the time it reaches the top, the answer is clear and nobody knows how much doubt was stripped out on the way. March and Simon named that in 1958. Now put a machine in the chain that produces confident, well-written conclusions at any hour and never gets tired.

Adrian Wolfberg spent nearly forty…