Transcript

The Feed & The Thread - January 15, 2026 · The Feed & The Thread

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Today we're covering how UX directly impacts a company’s profitability, with Charles Leclercq sharing case studies on reducing product returns and support tickets through innovative user experiences. And we'll hear what the community is saying about whether designers should be charging for certain services, or if it's just all fair game.
0:19
Welcome to The Feed & The Thread, brought to you by Chicago Camps. Our next UX Camp event is coming up in February. We're still accepting presentations for the event - submit today!
0:43
The industry's been busy. Here's what caught our attention for this episode.
2:29
Time to find out what folks are talking about out in the community.
3:58
Chicago Camps is hosting UX Camp Winter on Saturday, February 21st. The entire event is online, so you can join from anywhere in the world. It will be a great day of presentations coming from people delivering UX work - out in the field - where it matters most.
4:37
And as Charles Leclercq showed us, a well-designed UX can really move the needle on profits. It makes you wonder how many other companies are leaving money on the table by overlooking their user experience. Thanks for tuning in today - we'll catch you next time.
5:06
That's The Feed and The Thread for today. Keep designing with intention!