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AI Infiltrating Hospitality Industry | Ask Handel Anything · The Bill Handel Show

• 0:01
  Speaker 1: You're listening to bill Handle on demand from KFI AM
• 0:04
  Speaker 1: six forty.
• 0:06
  Speaker 2: Bill Handle Here, Good morning on a Friday at eight.
• 0:11
  Speaker 2: Usually at eight thirty we do ask handle anything, but
• 0:14
  Speaker 2: today we're going to do it at eight fifty one
• 0:17
  Speaker 2: segment and it's the Crew edition where the Morning Crew
• 0:22
  Speaker 2: is going to ask handle anything. And that one that
• 0:26
  Speaker 2: was Neil's idea, oh man, or it was Ann's idea,
• 0:31
  Speaker 2: or it wasn't, but I can't wait for that. That's
• 0:34
  Speaker 2: at eight fifty this morning. Okay, a point about AI.
• 0:38
  Speaker 2: We're going to do a lot of this because AI
• 0:40
  Speaker 2: is changing the world. Literally, it's going to go down
• 0:44
  Speaker 2: as one of the major major changes on this planet
• 0:49
  Speaker 2: in terms of how we live, how we work, how
• 0:52
  Speaker 2: we just get along with each other. You're going to
• 0:54
  Speaker 2: have the fire, the wheel, the computer, and now AI is.
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  Speaker 3: On that level.
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  Speaker 2: So there is a guy, Richard Walter, and he founded
• 1:06
  Speaker 2: a company called News and it's a cloud based property
• 1:09
  Speaker 2: management system used by over fifteen thousand properties hotels worldwide. Now,
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  Speaker 2: he grew up working at the front desk at his
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  Speaker 2: family's boutique hotel in Prague. Came the United States and
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  Speaker 2: he looked at and hated the entire industry's clunky legacy software.
• 1:27
  Speaker 2: So he builds MEWS and here is what is out
• 1:34
  Speaker 2: there right now. The use of AI and becomes more
• 1:39
  Speaker 2: and more proliferated. Experts have said that people will become
• 1:43
  Speaker 2: lonelier and as a result, will crave human, genuine human
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  Speaker 2: interaction all that much more, and so enter the hospitality industry.
• 1:53
  Speaker 2: The way Richard Valtar looks at it, it is going
• 1:57
  Speaker 2: to be built entirely around creating memorable experiences and ensuring
• 2:02
  Speaker 2: guests feel at home.
• 2:05
  Speaker 3: As AI.
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  Speaker 2: The industry is grappling with implementing AI to cut down
• 2:09
  Speaker 2: on booking, logistics, payment systems. What industry experts believe, certainly
• 2:14
  Speaker 2: Richard does, it's going to make the guest experience more
• 2:18
  Speaker 2: personalized and to help those people checking out in the end.
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  Speaker 2: And in an interview that he did with the Fortune magazine,
• 2:27
  Speaker 2: he said, before your work was that's at the hotel.
• 2:31
  Speaker 2: If you were an employee, your work was basically doing
• 2:33
  Speaker 2: the checklist. And what's really nice about AI is that
• 2:37
  Speaker 2: it can do the checklist for you. So are you
• 2:41
  Speaker 2: to lose your job, how do you justify your job? Well,
• 2:48
  Speaker 2: he says, more people are going to be employed than less.
• 2:53
  Speaker 2: I remember when the computer came out, and I've been
• 2:56
  Speaker 2: around that long. Where computers took off in the started
• 3:01
  Speaker 2: in the seventies. By eighties they were ubiquitous, and the
• 3:04
  Speaker 2: conversation was, computers are going to put so many people
• 3:09
  Speaker 2: out of work, it's scary. The luodite said, well, how
• 3:13
  Speaker 2: many people do you think are now employed by the
• 3:16
  Speaker 2: computer industry and all manner of jobs. Far more people
• 3:23
  Speaker 2: are employed after the computer industry started in before, so
• 3:29
  Speaker 2: he sees Walser sees the justification as a job a
• 3:34
  Speaker 2: benefit of AI, not a doomsday threat that even the
• 3:38
  Speaker 2: leaders of AI companies are saying, Yeah, people going to
• 3:41
  Speaker 2: lose their jobs because you have the scheduling, the revenue optimization,
• 3:46
  Speaker 2: the routine messaging, the operational bookkeeping. Those are now going
• 3:51
  Speaker 2: to be handled by intelligence systems talking to each other.
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  Speaker 3: So what does the hostel staff do?
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  Speaker 2: What are they going to do because so many jobs
• 3:59
  Speaker 2: are going to go by the wayside. Well, they are
• 4:03
  Speaker 2: going to be free to do the things they were
• 4:05
  Speaker 2: supposedly hired to do in the first place, make guests happy,
• 4:09
  Speaker 2: anticipate needs, have a real conversation. And that's a thing
• 4:14
  Speaker 2: no algorithm could catch in other words, make guests feel
• 4:18
  Speaker 2: at home.
• 4:20
  Speaker 3: AI is not going to do that. And Velzer is
• 4:24
  Speaker 3: comparing the.
• 4:25
  Speaker 2: Current generation of AI tools analogously to Microsoft Office was
• 4:30
  Speaker 2: twenty thirty years ago, and he says, it's not going
• 4:33
  Speaker 2: to change your job, or it's not going to take
• 4:35
  Speaker 2: your job. It's going to change your job much like
• 4:38
  Speaker 2: the computer industry came in. It's not going to be
• 4:41
  Speaker 2: doing something for you because the nature of what that
• 4:45
  Speaker 2: work is basically just changing. So it's not going to
• 4:48
  Speaker 2: hurt you.
• 4:50
  Speaker 3: So he breaks it down.
• 4:51
  Speaker 2: Remember this is the hotel industry, So he breaks it
• 4:54
  Speaker 2: down between budget and economy hotels, which Feltzer said may
• 4:59
  Speaker 2: already be run on skeleton crews because the cost of labor.
• 5:03
  Speaker 2: Because AI helps, and because people at budget hotels, well
• 5:06
  Speaker 2: they expect services not at the same level. And here
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  Speaker 2: AI is primarily about automation survival. So chatbots handle pre
• 5:16
  Speaker 2: arrival questions, upsell rooms respond to reviews at eleven PM,
• 5:22
  Speaker 2: and hotels that use chatbot, even the budget and economy
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  Speaker 2: hotels are reporting at twenty to thirty five percent higher
• 5:30
  Speaker 2: conversion rate on direct bookings because questions are being asked
• 5:36
  Speaker 2: by A are answered by AI. You know, what's the
• 5:41
  Speaker 2: weather like today? Of course you go to the phone,
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  Speaker 2: but how close is the nearest restaurant? What's the best
• 5:48
  Speaker 2: pizza out there? And it's you just dial the phone,
• 5:53
  Speaker 2: you go on to the computer and answers it for you.
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  Speaker 2: But it's not just how close, it's how close is
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  Speaker 2: the best one? How close is the one that's gotten
• 6:01
  Speaker 2: great reviews by our guests? And I'm talking about guests
• 6:05
  Speaker 2: coming up to the concierge and asking. So you've got
• 6:09
  Speaker 2: automated messaging, contact less check in, which is terrific. Dynamic
• 6:14
  Speaker 2: pricing system not terrific. And what that does is allow
• 6:19
  Speaker 2: these operations to do with fewer people, do more with
• 6:23
  Speaker 2: fewer people, and theoretically a swallowble price.
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  Speaker 3: Point, although I don't know about that. And what he
• 6:32
  Speaker 3: is saying.
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  Speaker 2: Valtar and he grew up in the hospitality industry. He
• 6:36
  Speaker 2: worked at his parents boutique hotel. He said, And especially
• 6:40
  Speaker 2: in the luxury and upper scale properties, you're going to
• 6:44
  Speaker 2: have more people working than fewer because all of I
• 6:50
  Speaker 2: don't will say the scut work, but all of the work,
• 6:54
  Speaker 2: traditionally that was done by staff, scheduling, inventory management, routine,
• 6:59
  Speaker 2: get requests that staff can be repositioned as guides, local experts,
• 7:05
  Speaker 2: genuine hosts. So the concierge just doesn't give you two
• 7:09
  Speaker 2: or three recommendations for dinner. The concierge knows every restaurant
• 7:14
  Speaker 2: in the area and goes through the menu and says,
• 7:18
  Speaker 2: you really want to try the Federgino Alfredo because this
• 7:21
  Speaker 2: is their signature dish at that restaurant, that Italian restaurant,
• 7:25
  Speaker 2: and it's really good. And that is a human being
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  Speaker 2: talking to you, so especially in the upper scale restaurant.
• 7:34
  Speaker 3: So I want to tell you a story.
• 7:36
  Speaker 2: As I've told you many many times over the years,
• 7:40
  Speaker 2: my disposable income I spend on traveling. That's my thing
• 7:45
  Speaker 2: is travel. And I am lucky enough to run my businesses,
• 7:50
  Speaker 2: the ones that I'm involved with, and I pay everything
• 7:53
  Speaker 2: by credit card, which means I collect a zillion miles
• 7:59
  Speaker 2: a year. Very loy to do that, which means I
• 8:02
  Speaker 2: get some neat upgrades. And a couple of years ago,
• 8:07
  Speaker 2: I went to a hotel in Ireland called the ash
• 8:14
  Speaker 2: the Ashford Hotel. It's a castle, it was built in
• 8:17
  Speaker 2: the thirteen hundreds and they've turned it into this five
• 8:21
  Speaker 2: six star hotel. And you think that they could run
• 8:26
  Speaker 2: this hotel with far fewer people, and they could. The
• 8:29
  Speaker 2: difference is that with a number of people there and
• 8:33
  Speaker 2: the knowledge they had of me walking in the door,
• 8:38
  Speaker 2: I felt so welcome. For example, coming into this long,
• 8:43
  Speaker 2: long driveway, there is someone at the bottom of the
• 8:48
  Speaker 2: hill in a little kiosk, dressed in the uniform, and
• 8:52
  Speaker 2: I come up and go, yes, sir, he says to me,
• 8:56
  Speaker 2: Bill Handle. Oh, mister Handel, we've been expecting you. We're
• 9:00
  Speaker 2: so excited to have you here. You drive up to
• 9:03
  Speaker 2: the front of the castle and there are two of
• 9:07
  Speaker 2: these bell hops there, actually older gentleman who've been.
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  Speaker 3: There for forty years. Mister Handel, what a thrill to
• 9:14
  Speaker 3: have you here.
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  Speaker 2: I felt genuinely wanted and genuinely accepting being accepted as
• 9:21
  Speaker 2: a very special guess they do that for everybody, and
• 9:27
  Speaker 2: it is and there's a lot of people there too.
• 9:30
  Speaker 2: As I'm driving up, there are some groundskeepers that are
• 9:35
  Speaker 2: on their big lawnmowers seeing me. They wave, hey, how
• 9:40
  Speaker 2: are you? Thanks for coming. Welcome again. This is what
• 9:45
  Speaker 2: Valter says. This is where people should be making you
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  Speaker 2: feel special, making you feel like you're welcome, and that
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  Speaker 2: takes a lot of people going to the concierge. I
• 9:59
  Speaker 2: was talking to concierge and I asked about dinner, and
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  Speaker 2: I said, should I eat here or should I eat
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  Speaker 2: in the town next door? He said, well, and then
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  Speaker 2: he went through the signature dishes. If you like venison,
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  Speaker 2: this is the greatest place to eat. We're known all
• 10:17
  Speaker 2: over the country about our venison or our venison dishes.
• 10:23
  Speaker 2: If you want seafood, I would suggest there's a seafood
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  Speaker 2: little restaurant on the hill over there in that little town.
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  Speaker 3: And he knew every dish.
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  Speaker 2: And told me the prices of every dish and suggested
• 10:39
  Speaker 2: what time. That's the kind of service that Valter says
• 10:45
  Speaker 2: should be available, though, and that's the kind of service
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  Speaker 2: that these hotels should concentrate.
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  Speaker 3: He says.
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  Speaker 2: Hotels are basically unaware of where they are, and most
• 10:58
  Speaker 2: of the time they don't even know where they're us
• 11:00
  Speaker 2: are going to have dinner. That's the other thing is
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  Speaker 2: I'm walking out the door and I'm asked, hey, where
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  Speaker 2: are you folks that are you going to dinner? Yes, well,
• 11:09
  Speaker 2: what are you going to have? What is your favorite meal?
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  Speaker 2: And then goes through the list. I mean, they just
• 11:14
  Speaker 2: knew what I wanted, And if I go back, by
• 11:18
  Speaker 2: the way, which I don't know if I'm ever going
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  Speaker 2: to do that, it's really a.
• 11:21
  Speaker 3: Bucket list place.
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  Speaker 2: I mean, I stay one night because the cost of
• 11:25
  Speaker 2: a hotel room is science fiction and it was either
• 11:28
  Speaker 2: that or a mortgage payment for that month for one night.
• 11:32
  Speaker 2: I mean, it's that crazy. But if I were to
• 11:34
  Speaker 2: go back, let's say I ordered a softer pillow, that
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  Speaker 2: would be on the record. Let's say I had a
• 11:42
  Speaker 2: specific piece of luggage, or I had golf courses a
• 11:45
  Speaker 2: golf clubs, because there are golf courses all over the place,
• 11:48
  Speaker 2: and so the staff would know exactly that and know
• 11:51
  Speaker 2: what I want, what I like, and there'd be a
• 11:55
  Speaker 2: bottle of champagne. Now I'd rather drink wine next time out,
• 11:59
  Speaker 2: there's a bottle of wine exactly the bottle that I wanted.
• 12:02
  Speaker 2: I mean, they knew me so specifically, it was like
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  Speaker 2: a family member. That's what Valtar has in mind. And
• 12:11
  Speaker 2: the number one factor driving a willingness, the willingness to
• 12:15
  Speaker 2: pay a premium is location. Exactly the point, by the way,
• 12:18
  Speaker 2: if you ever want to go crazy, I'm going to
• 12:20
  Speaker 2: suggest to go to Ashford Castle. Look it up. It's
• 12:24
  Speaker 2: in the middle of Ireland. It takes forever to get
• 12:26
  Speaker 2: there too, and so it's it's a question of service,
• 12:33
  Speaker 2: feeling welcome, and that's what a hotel should do. That
• 12:37
  Speaker 2: is what a restaurant should do, and all the rest
• 12:40
  Speaker 2: of it, whatever is taken by AI. What you want
• 12:43
  Speaker 2: to go in when you were looking for a job
• 12:45
  Speaker 2: is I like people. I like talking to people. I
• 12:48
  Speaker 2: like making people feel welcome. That's how you get jobs.
• 12:52
  Speaker 2: Kind of neat, kind of neat. I enjoy staying at
• 12:55
  Speaker 2: good hotels, I really do. And one of my favorite
• 12:59
  Speaker 2: hotels is I happened to like there's a certain Motel
• 13:02
  Speaker 2: six that I happen to enjoy in Bakersfield whenever I
• 13:07
  Speaker 2: go there. And the concierge, well, there really isn't a concierge,
• 13:12
  Speaker 2: just a guy behind the desk that I think they exhumed.
• 13:14
  Speaker 2: And it is the only rest the only hotel close
• 13:17
  Speaker 2: to what I wanted. Probably not, Okay, I have a
• 13:20
  Speaker 2: question to ask you. You go to your doctor and
• 13:23
  Speaker 2: you get a new genetic tests that shows you have
• 13:27
  Speaker 2: a big elevator risk of maybe a heart attack in
• 13:30
  Speaker 2: the future. I mean, you're fine, you're in shape, but
• 13:33
  Speaker 2: the prediction is in your DNA. So the next day
• 13:37
  Speaker 2: you tell your employer the doctor wants you to make
• 13:40
  Speaker 2: some adjustments, switch to a less physically taxing role, maybe
• 13:45
  Speaker 2: your lower stress levels than an effort to save your life.
• 13:48
  Speaker 2: And can your boss legally deny you these accommodations because
• 13:52
  Speaker 2: this is under the ADA, right it is not under
• 13:55
  Speaker 2: current law.
• 13:55
  Speaker 3: The boss can.
• 13:56
  Speaker 2: Say absolutely not. And the federal rules when they wrote
• 14:01
  Speaker 2: the ADA was not based on genetics. That was not
• 14:05
  Speaker 2: written to the technology. They didn't have it in mind.
• 14:08
  Speaker 2: And there is a bill that was passed in two
• 14:10
  Speaker 2: thousand and eight, the Genetic Information Non Discrimination Act called GENA,
• 14:15
  Speaker 2: and it protects workers from being fired over their genetic
• 14:17
  Speaker 2: tests specifically under the ADA, but only those with active disabilities.
• 14:25
  Speaker 2: In other words, it's not a anticipated disability. And therein
• 14:31
  Speaker 2: is a real problem because can I fire someone after
• 14:37
  Speaker 2: going to the doctor based on the possibility, the probability
• 14:42
  Speaker 2: that I'm going to be looking at a heart attack?
• 14:43
  Speaker 3: Right now? It seems yes.
• 14:45
  Speaker 2: It's a new kind of medicine called polygenic risk scoring,
• 14:50
  Speaker 2: and it's become very popular now. You think of genetic
• 14:53
  Speaker 2: testing as okay, you're testing for some disease like Huntington's right,
• 14:59
  Speaker 2: So you know that you're gonna get that, or you
• 15:01
  Speaker 2: have the Braca one gene, where a woman has a
• 15:05
  Speaker 2: ninety chance of getting breast cancer, such a huge risk.
• 15:09
  Speaker 2: This is across the board. This isn't a specific test.
• 15:14
  Speaker 2: What it does is take the entire gene, the genome
• 15:18
  Speaker 2: of a person, and then starts predicting what you're looking at.
• 15:23
  Speaker 2: Does that mean it's gonna happen?
• 15:24
  Speaker 4: No?
• 15:25
  Speaker 3: Does that mean it may happen? Yeah?
• 15:27
  Speaker 2: Does that mean you have a bigger chance, a much
• 15:30
  Speaker 2: greater chance of suffering from diabetes, heart attack, heart disease,
• 15:36
  Speaker 2: because cancer, because of the predictors there. Yeah, But it's
• 15:42
  Speaker 2: across the board, and they're just trying to figure out
• 15:45
  Speaker 2: how this works. And so this was the law was
• 15:49
  Speaker 2: almost two decades ago, and it prevents genetic discrimination.
• 15:54
  Speaker 3: But after the fact, that's it.
• 15:58
  Speaker 2: And according to a couple of psych sociologists at Princeton
• 16:02
  Speaker 2: and Yale, gina was not sufficient to protect people from
• 16:06
  Speaker 2: the types of situations they could encounter in the coming decades.
• 16:11
  Speaker 3: We just need more robust predictions.
• 16:15
  Speaker 2: And so can you not hire someone because of this
• 16:20
  Speaker 2: kind of testing that comes by, Well, hiring someone is
• 16:23
  Speaker 2: easy or not hiring someone is easy, or because according
• 16:26
  Speaker 2: to California law, an employer can use any reason or
• 16:31
  Speaker 2: no reason to not hire someone. So I'm looking at
• 16:36
  Speaker 2: a test, okay, and I'm told about it somehow now
• 16:40
  Speaker 2: the obviously the applicant doesn't have to tell me anything
• 16:43
  Speaker 2: about their physical demands. But listen, I'm looking at it
• 16:46
  Speaker 2: because this is becoming more and more and more prevalent.
• 16:50
  Speaker 2: And can I not fire you? I cannot hire you
• 16:53
  Speaker 2: for any reason? Matter of fact, I can fire you
• 16:56
  Speaker 2: for any reason as long as you're not a protected class.
• 17:00
  Speaker 2: I can't fire because of race or gender or religion.
• 17:06
  Speaker 2: How about genetic disposition? Don't know yet. Don't know because
• 17:13
  Speaker 2: the law simply hasn't caught up. And this happens all
• 17:16
  Speaker 2: the time. And I had this experience when I first
• 17:20
  Speaker 2: started in third party reproduction, and that is the law
• 17:24
  Speaker 2: had no ability to deal with it. It took decades
• 17:29
  Speaker 2: after the technology was already here.
• 17:32
  Speaker 3: And that is not unusual.
• 17:34
  Speaker 2: Okay, We're going to end the show on this Friday,
• 17:38
  Speaker 2: and it is the last Friday of the month, which
• 17:43
  Speaker 2: is kind of fun. And this is ask Candle anything,
• 17:46
  Speaker 2: and normally we have you record the questions and then
• 17:49
  Speaker 2: Neil chooses the questions and I answer the questions this
• 17:53
  Speaker 2: time around, and it's all to embarrass me. I mean,
• 17:54
  Speaker 2: the whole point of that. And this time it's asked
• 17:57
  Speaker 2: candle anything crew addition, So.
• 18:03
  Speaker 1: Michelle, we have good questions.
• 18:05
  Speaker 3: Okay, I'm Michelle.
• 18:06
  Speaker 2: Let's start with you, because you've been you know me
• 18:07
  Speaker 2: the longest you were within your twenty six years.
• 18:10
  Speaker 1: Yes, and I have Okay, here's my first question.
• 18:12
  Speaker 3: Okay, you want to get one, we'll go ahead.
• 18:14
  Speaker 1: If we have time, I can do another one later.
• 18:15
  Speaker 1: But what co worker was the hardest to work with
• 18:19
  Speaker 1: in your career?
• 18:21
  Speaker 3: Uh? Okay, it's a good question.
• 18:22
  Speaker 2: Probably Ken Gallagher, who wouldn't talk to me, who literally
• 18:26
  Speaker 2: would not talk to me.
• 18:27
  Speaker 3: I mean, and this is a story.
• 18:29
  Speaker 2: I would walk down the hall and Ken would walk
• 18:32
  Speaker 2: next to me and I said hey, Ken, and I'd
• 18:34
  Speaker 2: ask him a question and he literally looked at me
• 18:37
  Speaker 2: and said, I'm not paid to talk to you. And
• 18:38
  Speaker 2: when I'm off the air, he actually said that to me.
• 18:44
  Speaker 1: I remember him saying that to you.
• 18:46
  Speaker 5: Okay, that was my first question.
• 18:47
  Speaker 3: Okay, we'll come back to you, okay, Amy.
• 18:51
  Speaker 4: Uh So you seem to thrive on embarrassing situations.
• 18:55
  Speaker 5: But is there.
• 18:56
  Speaker 4: Anything that you've done where you really felt bad or embarrassed.
• 19:02
  Speaker 4: You always seem proud of embarrassing situations, but are ything?
• 19:07
  Speaker 3: Yeah?
• 19:08
  Speaker 2: I felt bad once with I used to make fun
• 19:12
  Speaker 2: of Marjorie a lot, as you know, and only one time,
• 19:16
  Speaker 2: and I shared this on the air, and it had
• 19:19
  Speaker 2: to do Rich Maraud, our sports guy. We were talking
• 19:21
  Speaker 2: about women and Brazilians and that was very hot with
• 19:27
  Speaker 2: the Brazilian look, and he was talking about it and
• 19:30
  Speaker 2: he turned to me and he said, so, let me ask.
• 19:33
  Speaker 3: You, is Marjorie well trimmed? And I went wow?
• 19:39
  Speaker 2: And so I shared this story on the air and
• 19:41
  Speaker 2: this is the only one where she got mad. I said,
• 19:44
  Speaker 2: Marjorie and I, since we met, one of our touchstones
• 19:49
  Speaker 2: would be that we would take a shower once a
• 19:52
  Speaker 2: week together. We started that and it was through basically
• 19:55
  Speaker 2: my entire marriage with her. And then one day I'm
• 19:57
  Speaker 2: in the shower with her and I dropped the soap,
• 20:00
  Speaker 2: uh and I reached down to grab the soap and
• 20:03
  Speaker 2: I got up too quickly and had vertigo. I sort
• 20:07
  Speaker 2: of lost to where I was and as I was
• 20:11
  Speaker 2: coming up, I turned to her and I said, hello, Rabbi, now,
• 20:15
  Speaker 2: uh this is she said, We're done with that. There
• 20:19
  Speaker 2: will be no more of that on the air. That's
• 20:22
  Speaker 2: that was embarrassed on that one.
• 20:24
  Speaker 3: Uh.
• 20:24
  Speaker 2: There have been a few when I was talking about
• 20:27
  Speaker 2: my hemorrhoids. It's always been on the air, by the way,
• 20:29
  Speaker 2: is where I've been embarrassed.
• 20:31
  Speaker 3: Okay, uh uh Will I have a Costco question?
• 20:36
  Speaker 6: If Costco was going away forever and you could only
• 20:39
  Speaker 6: buy one last, one, single last product forever, what would
• 20:44
  Speaker 6: it be a casket?
• 20:48
  Speaker 3: Because I'd kill myself.
• 20:50
  Speaker 2: They sell caskets, by the way, to Costco do not
• 20:53
  Speaker 2: a lot of people know that they sell caskets.
• 20:56
  Speaker 3: You have to do it online. They don't have them there.
• 20:58
  Speaker 2: But yeah, for maybe the chicken potstickers. Yeah, okay, well
• 21:01
  Speaker 2: you know that's true, all right, kno.
• 21:05
  Speaker 5: Yes, Bill, you were on I think in the early
• 21:10
  Speaker 5: nineties you were on Kykel nine, right, was that your
• 21:13
  Speaker 5: TV show was on?
• 21:14
  Speaker 1: Oh, Judge for Yourself.
• 21:15
  Speaker 3: Judge for Yourself.
• 21:16
  Speaker 2: It was actually a syndicated show and I think, yeah,
• 21:19
  Speaker 2: Los Angeles it was.
• 21:21
  Speaker 3: Yeah.
• 21:21
  Speaker 5: It was like an analyst for Katekel nine.
• 21:23
  Speaker 2: Like no, no, I was an analyst for CBS two okay,
• 21:28
  Speaker 2: and that was during the oj trial.
• 21:31
  Speaker 5: Okay, so personalities mixed up. But did you ever have
• 21:34
  Speaker 5: a run in with Ken Jones the.
• 21:39
  Speaker 3: I don't even know who Ken Jones.
• 21:40
  Speaker 5: Is, had a fight in the hallway with Oh.
• 21:43
  Speaker 2: No, no, the fight in the hallway that's with that
• 21:45
  Speaker 2: Jamie White.
• 21:47
  Speaker 5: I thought it was different. I thought this one, I know,
• 21:48
  Speaker 5: the Jamie White one. I thought you got into another one.
• 21:51
  Speaker 2: No, no, that was the only one with Jamie White
• 21:54
  Speaker 2: where I was didn't go anywhere. Yeah, I was just
• 21:57
  Speaker 2: I was suspended for a week on that one. And
• 21:59
  Speaker 2: that was the only time I was suspended. I should
• 22:01
  Speaker 2: have been suspended many more times. But if you are
• 22:04
  Speaker 2: all interested, just go and you can google or go
• 22:08
  Speaker 2: to YouTube, Bill handled Jamie White and uh it's a
• 22:12
  Speaker 2: lot of fun.
• 22:13
  Speaker 3: All right, Michelle, Let's go back to you.
• 22:15
  Speaker 1: Who has been your favorite producer of the morning show?
• 22:22
  Speaker 3: Anybody but you? Okay?
• 22:26
  Speaker 1: Yeah, we had Madeline, Yep, you had Cindy.
• 22:31
  Speaker 3: I don't remember Cindy.
• 22:32
  Speaker 1: You had a Miliano, Yeah, Miliano.
• 22:34
  Speaker 3: He was not my favorite me.
• 22:37
  Speaker 2: Yeah you, yeah, I mean yeah, You and Alex and
• 22:43
  Speaker 2: Ann are among the top and then the bottom ones
• 22:47
  Speaker 2: were I just told you yeah, yeah, Millianno and I
• 22:51
  Speaker 2: we really got along.
• 22:53
  Speaker 3: Okay, will do you have another one?
• 22:56
  Speaker 2: No?
• 22:56
  Speaker 3: That's it?
• 22:56
  Speaker 6: Well okay, I was going to ask Michelle what's the
• 22:59
  Speaker 6: what's what's the worst thing you've ever done to her?
• 23:02
  Speaker 1: But oh no, no, no you can Why don't you
• 23:05
  Speaker 1: ask me? Who was the worst host I ever worked for?
• 23:07
  Speaker 3: Hey? Who was the worst host you ever worked for?
• 23:09
  Speaker 5: Doctor Laura?
• 23:10
  Speaker 2: Oh yeah, doctor Laura? WHOA what a piece of work
• 23:15
  Speaker 2: she did? Women, I can do two hours on doctor Laura.
• 23:22
  Speaker 3: It's uh.
• 23:23
  Speaker 1: I write a book and her very often. We can
• 23:26
  Speaker 1: write a book about.
• 23:27
  Speaker 3: Yeah, we could, we could. All right, Amy, do you
• 23:30
  Speaker 3: have one last one?
• 23:31
  Speaker 2: Well?
• 23:31
  Speaker 4: I was going to defer to Michelle. She's she's better
• 23:34
  Speaker 4: at the questions.
• 23:35
  Speaker 3: Okay, well about cono? Do you have one more?
• 23:39
  Speaker 5: How many commas do you have in your bank account?
• 23:43
  Speaker 3: Wow?
• 23:44
  Speaker 5: I commas? I didn't ask for a number.
• 23:47
  Speaker 2: Okay, Well let me let me be as gracious as
• 23:50
  Speaker 2: I possibly can. Okay, yeah, I get paid every two weeks,
• 23:54
  Speaker 2: as most of us do, and there is more money
• 23:59
  Speaker 2: in my two weeks check. Then you will make in
• 24:02
  Speaker 2: a lifetime, gracious Yes, heart of gold, Heart of gold.
• 24:09
  Speaker 3: Alright, we're done. That's it, Finny Phiney.
• 24:13
  Speaker 2: All right, Michelle is back on Monday because Neil's going
• 24:16
  Speaker 2: to be gone.
• 24:16
  Speaker 3: For a while, and it's going to be gone for
• 24:19
  Speaker 3: a An's going to be gone for a while.
• 24:20
  Speaker 2: Neil also is going to be gone, so it'll be
• 24:22
  Speaker 2: Anne and I doing this for a while.
• 24:24
  Speaker 3: Amy. Oh, that's right, Amy. I always get to this.
• 24:27
  Speaker 3: That's gone.
• 24:28
  Speaker 5: I'm going to be there, Neil, it.
• 24:30
  Speaker 3: Stop there eating. Yeah, what is the most embarrassing moment? Well,
• 24:35
  Speaker 3: all of them? All right, we're done. Tomorrow morning.
• 24:37
  Speaker 2: It's a Handle on the law from eight to eleven o'clock.
• 24:41
  Speaker 2: Hope to see you there Monday. We come back and
• 24:44
  Speaker 2: start all this all over again. K f I A
• 24:47
  Speaker 2: M six forty.
• 24:48
  Speaker 3: You've been listening to the Bill Handle Show.
• 24:50
  Speaker 2: Catch my Show Monday through Friday, six am to nine am,
• 24:53
  Speaker 2: and anytime on demand on the iHeartRadio app.