Phil Fersht - HFS Research - Innovation In CX From AI To AGI
Phil Fersht is the CEO and Principal Analyst at HFS Research. He is based in Boston, Massachusetts, USA.
He recently posted this 'AI continuum' on LinkedIn:
https://www.linkedin.com/posts/pfersht_rpa-genai-agentic-activity-7282865406917115904-5lrX
Mark Hillary called Phil to talk about this and how AI is offering the opportunity for genuine innovation in CX and BPO.
https://www.hfsresearch.com/
https://www.linkedin.com/in/pfersht/
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March 2010 - Mark Hillary with Phil Fersht podcast
https://podcasts.apple.com/us/podcast/phil-fersht-horses-for-sources/id216384010?i=1000404472875
The skinny
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