Inside Kore.ai's Agentic AI Architecture: A Hyderabad Office Visit
900 people. Two floors. One question I kept asking everyone at Kore.ai's Hyderabad office: what happens when the AI is wrong. The answer I got back, again and again, is why I think this company is built differently. Most companies bolt AI features onto old infrastructure. Kore.ai didn't. Santhosh Kumar Myadam, who has been there 9 years, told me they rebuilt the entire stack from scratch to stay model ready. Product owners get an AI architect. Developers stay inside their own coding tools using MCP. CXOs get one screen to see every agent running across the company.
Sriharsha Nalluri showed me…
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