Latest / Mosaic Sparks with Lesley George
Stop Saying You Don't Care: How Feedback Drives Business Growth
Just like Meg in Hercules, business owners love to pretend they don't care. But the truth is, caring about customer feedback, reviews, and surveys is the only real path to business growth.
A review request arrived about three days after I purchased from a company. While completing it, I started thinking about how comfortable we are offering feedback and how uncomfortable we can become when someone reviews our own work.
We know the effort behind what we deliver. Hearing that someone left confused or disappointed can sting, especially when we genuinely believe we gave our best.
In this episode…
The skinny
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