193. Customer Experience Strategies that Actually Work with Brad Cleveland

Easy is hard.

For the customer, great service should feel almost invisible:

A short wait.

A useful answer.

A bot that knows when to hand you to a human.

A problem that doesn’t happen again.

Behind that simplicity?

Training. Staffing. Better systems. Clear values. And a willingness to actually learn from what customers are telling you.

That’s the territory Brad Cleveland and I explore on this episode of The Keynote Curators Podcast.

Brad has spent decades studying customer experience, and one thing becomes clear quickly:

Customer service isn’t where problems go to die.

It’s where companies…

The skinny

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