What the Agentic Era Means for Service Design / John Ayers / Ep. #254
We are moving way past the point of just typing prompts into chat interfaces. We are entering the "agentic era," where a single person can deploy high-level AI agents who manage their own teams of digital workers underneath them.
This shift is triggering a massive compression of skills, collapsing separate specialized roles into a single generalist function. If most service interactions shift to agent-to-agent communication, the human experience risks disappearing completely.
In this episode, John Ayers joins Marc to explore how to help the "80% in the middle". The people who are curious but…
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