Latest / The One Oʻahu Podcast with Mayor Rick Blangiardi / DTS Chief Planner Christopher Clark is the 2025 City Manager of the Year
Transcript
- 0:14Welcome to the One Oahu podcast.
- 0:16I'm your host, Brandi Higa, and today is Thursday, November 20th, 2025.
- 0:21We're sitting down with a very special guest this week.
- 0:24The 2025 City and County
- 0:27of Honolulu Manager of the Year Christopher Clark,
- 0:30chief planner with the Department of Transportation Services.
- 0:33Chris, thanks for making some time for us.
- 0:34Yeah. It's exciting. Thank you for being here.
- 0:37So, first off, before we dive into it, tell us a little bit about yourself.
- 0:40So where did you grow up? Where do you go to school?
- 0:42Everything like that.
- 0:43So I'm originally from South Carolina, and I've been here about 12 years.
- 0:47I went to school at, Socastee High school,
- 0:50so it's a probably a place most people have never heard of here, but,
- 0:54so really enjoyed being here and came here with my family.
- 0:57It's a great place to raise a family, and, we love it.
- 1:00And so, what brought you into transportation?
- 1:04Right out of grad school, I went into,
- 1:06Jay making maps, geographic information systems, and, we were collecting data.
- 1:11That was used for transportation models,
- 1:14to figure out where roads should be, how wide they should be,
- 1:17what we should do to make better decisions, use data to inform.
- 1:21And so that was that's what took me into transportation.
- 1:23I've been in that career ever since.
- 1:25And congratulations again.
- 1:27Like we mentioned, you are the manager of the year.
- 1:29You've had a few days now to reflect. Yeah.
- 1:32But when you first heard the mayor say your name last week, naming you
- 1:36as the city's manager of the year, what went through your head?
- 1:40I was I was totally surprised.
- 1:42So it caught me off guard.
- 1:44And, I appreciate the opportunity to be recognized
- 1:46in that way for to be recognized in that way.
- 1:49And it's been nice to kind of reflect over that over the weekend, be able to see,
- 1:53you know, people, make their own social media posts,
- 1:57people on my staff, you know, one of my favorite pictures
- 1:59from Friday's event was our whole group together afterwards.
- 2:02And all the smiles on their faces.
- 2:04And so, it's really a team effort.
- 2:06We, you know, as a manager, what we're doing
- 2:08is just trying to coach the team and, make sure that they can,
- 2:11you know, perform in the best ability, step in and help them when they need it.
- 2:15But what does this award mean to you?
- 2:18I think it's an opportunity for us to be spotlighted and which I think is great.
- 2:22We've, we're out there doing a lot and, often,
- 2:27you know,
- 2:28people don't see what we, are being able to accomplish.
- 2:32And so it's a good chance for us to be able to shine not only
- 2:36within the city, but for the public to be able to see as well.
- 2:39And when mayor did hand you that award?
- 2:41You know, we couldn't hear because he was whispering into your ear.
- 2:43But what did the mayor tell you?
- 2:46He he told me they knew I would win, so I thought that was really great.
- 2:49So was excited to hear.
- 2:51So I appreciate that support as well.
- 2:52Both the mayor and managing director.
- 2:55And also the, you know, the selection committee as well
- 2:58was something over the weekend, I was thinking about the selection committee.
- 3:02And really being able to hear how they, you know, their careers
- 3:05and the time they gave to the city to be able to evaluate,
- 3:09the submissions for manager of the year.
- 3:11And really, the three, the three women that were on the selection committee
- 3:15were just looking back at their resumes, their fantastic business people.
- 3:19And it made me kind of think through how they evaluated,
- 3:23the panelist, they evaluated the submissions as well.
- 3:26And, and, you know, looking at it from a business perspective,
- 3:30how the city can and change and be adaptive.
- 3:33Maybe we've done things for years a certain way,
- 3:35but are there other opportunities to really serve the citizens better?
- 3:38So, I feel like that was that was them really, evaluating DTS in that way.
- 3:44So, yeah, for sure,
- 3:45you know, telling on that,
- 3:46you did mention the business background that the panel has had
- 3:49and when it comes to business, kind of running the business of the city,
- 3:52you did manage the city's federal transportation funds.
- 3:56And for those that aren't familiar,
- 3:58which amounted to something
- 3:59around 100 million in fiscal year 25, if I'm reading that correctly.
- 4:02So what did that look like? What does that mean, exactly?
- 4:04Yeah, I think a lot of people don't understand that about DTS.
- 4:07So we we have a budget of about 500 million.
- 4:10So they think about us just being government employees.
- 4:14But really we're running a business here.
- 4:15We're running a $500 million a year business.
- 4:18And so, that includes bus, our bus system,
- 4:23now rail operations as well.
- 4:25Plus we have about 800 traffic signals.
- 4:28We're we have about 1400 miles of streets.
- 4:31So we're not maintaining the streets, but we're putting all the traffic
- 4:34control stop signs,
- 4:37crosswalks where we're making that system work for the citizens.
- 4:40So it's a huge budget.
- 4:42And so anything we can do to try to leverage other funds that are available,
- 4:46or have more effective, like contracting opportunities,
- 4:50those are things that that my division helps support.
- 4:54Also in the bio for last week's ceremony, it mentioned the sidewalk
- 4:57construction program. What is that exactly?
- 5:00Yeah.
- 5:01So the city went through a period where,
- 5:03as a policy, we didn't construct sidewalks for, like, 40 years.
- 5:06What was that?
- 5:08It was,
- 5:09Council made the decision that basically they wanted
- 5:12the property owner, the adjacent property owner, to participate financially.
- 5:15And that's the that's common across the country.
- 5:18There was a movement towards that.
- 5:19So no sidewalk was constructed unless the property owner participated
- 5:24or like in a new development, the developer could have installed, those.
- 5:28And so we see there's there's, you know, thousand miles of missing sidewalks.
- 5:33Really, there's a demand for sidewalks.
- 5:35We see there's a dirt path.
- 5:36People are walking in the dirt, or there's other,
- 5:40other ways that we see that a sidewalk is needed there.
- 5:44People would like it to be.
- 5:45And so what we've done is, under the the latest
- 5:48federal highway, authorization, they provided specific funds
- 5:53that would be available for us to use for those type of improvements.
- 5:57And so no longer are we requiring the adjacent property owner to participate
- 6:01financially, but the city in targeted areas, has a program to install sidewalks.
- 6:06And so, we went through we ranked all of those locations where there was a demand.
- 6:11And we targeted, areas where like, specifically around schools,
- 6:16where there
- 6:16would be, people really using those facilities.
- 6:19And so we're right now, going through preliminary engineering,
- 6:23working with the adjacent property owners here, there will be some impacts to,
- 6:27to parking, to drainage.
- 6:29It's not simple project.
- 6:31But we, we have that in the works.
- 6:33And so, and it's funded, 80% federally funded.
- 6:36And so it's really an opportunity to, to bring in those resources to the city
- 6:41and make it make it safer, particularly around schools, for people to walk.
- 6:47Yeah. I mean, like you mentioned, it's not easy, right?
- 6:49Parking, drainage, things like that.
- 6:51But, you know, it
- 6:52kind of comes to me this year because we've had a really tough year
- 6:55when it comes to pedestrian deaths or, you know,
- 6:58those that have had close calls as well.
- 7:00What is your involvement with Vision Zero and our Oahu Pedestrian Plan?
- 7:04Well, like I mentioned, you know, I started my career using data.
- 7:07So that's one of the things we've tried to,
- 7:10really shift our perspective, historically,
- 7:13not just not only Lee,
- 7:14but a lot of cities were really, like, complaint driven
- 7:17just because there's so many complaints, there's so many,
- 7:20opportunities for the public to kind of comment on what we do.
- 7:24And so you can kind of get in a mode where you just focus on the complaint.
- 7:28How do I respond to this complaint this day?
- 7:30But what we're trying to do now is use the data that's available to us.
- 7:34And really, the over the last five, ten years that that data is,
- 7:38you know, really evolved.
- 7:39It used to be just where were there crashes looking back historically,
- 7:43but now, you know, for instance, we have, speed data.
- 7:47So we know, you know, you have your phone in your pocket.
- 7:50So when you're using Google Maps, we know how fast you've traveled.
- 7:54We know where you're braking really hard.
- 7:57So I made a comment to someone the other day when talking about,
- 8:01you know, speed humps or race crosswalks or, like, you,
- 8:04you put them in the place where I li, you know, at least expect it, or I'm
- 8:07going fast or it's the it's the place where I have to slow down the fastest.
- 8:11So I said, that's because you're telling us you we're crowdsourcing it.
- 8:14You're telling us where to put them.
- 8:17Because if everyone
- 8:18that has those devices in their pocket, the data is being used to collect.
- 8:22So we know that's the location where it's needed the most.
- 8:25And so that's where I think
- 8:26Vision Zero is really an opportunity for us to kind of shift,
- 8:30and use these other tools that are available to us now, make them
- 8:33available to the public, be transparent and showing where the data is
- 8:38and just communicating about it because it's it's everyone's problem, really.
- 8:41So if we can all work together, to solve it, we'd like to.
- 8:45Where do we stand when it comes to zero emission bus procurement?
- 8:50How many do we got?
- 8:50How many more do you want if you had to choose.
- 8:53Yeah.
- 8:53So we have, we have a plan to your busses last a long time.
- 8:57So basically the federal government, when they support us buying a bus,
- 9:01they want us to keep that bus for 12 years.
- 9:04Okay. At least.
- 9:05But we have busses that are we've had for 20 years.
- 9:08And so, our, the operator here, Wahoo Transit Service,
- 9:11does an amazing job, keeping and maintaining busses.
- 9:15So we have a fleet of about 500 now.
- 9:18And so it would, you know, we're not going to just throw all those old busses away.
- 9:22We're going to use them for their useful life.
- 9:24And then, as we can
- 9:25in our replenishment cycle, we'll replace them with electric busses.
- 9:28So that's what we've been doing.
- 9:30So we have funds this year to buy about 78 electric busses,
- 9:34and we'll buy those over a couple of years.
- 9:37But really, it's not the acquisition of the.
- 9:39But I said, that's the hard part for us.
- 9:42It's having the facilities to charge them.
- 9:45And so it takes a just kind of a long.
- 9:46That's the long lead. Yeah.
- 9:48We can buy busses.
- 9:48We could buy 500 busses tomorrow if we if we wanted to,
- 9:52but we have to have places that are in the right place to be able to charge them,
- 9:56because they need to be able to go back to the barn at night.
- 9:58They need to be able to charge, an opportunity charging along the route.
- 10:03During the day.
- 10:04It's so exciting, those chargers and working with, HECO to make sure
- 10:08that power is available in the space that we need, it is really the challenge.
- 10:12So you probably have noticed over the last year there was construction,
- 10:17right here on King Street, next to our AP transit center.
- 10:21So that was to get power from the HECO substation over to that site.
- 10:26So it's not just us installing a charger.
- 10:29We have to run conduit and have, transformers so that power can be available.
- 10:35Sufficient power can be available at the site to make that charger work.
- 10:39So, that's one thing.
- 10:40Is DTS is really focused on now.
- 10:42Sticking with busses.
- 10:44I know that they're really important when it comes to skyline to get folks
- 10:48beyond the rail line, you know, because we want them to ride,
- 10:50but we also want them to ride
- 10:51because you can get to your destination beyond the rail line.
- 10:54So how does that work?
- 10:56How does that bus system work now to connect folks?
- 10:58Maybe they aren't aware. They're just like, you know what?
- 10:59I'm not going to skyline because doesn't work for me.
- 11:01But this could be a way where it could work for you now.
- 11:04Yeah.
- 11:04One of the things,
- 11:05I've been really impressed with over the last year is that we were able to use,
- 11:10we've been,
- 11:11you know, the city could develop its own software.
- 11:14We have.
- 11:14And great people at it.
- 11:16They can make their own software.
- 11:18But there's these kind of problems
- 11:21are all across the world, not just in American.
- 11:24So you probably use Google Maps for your routing as a, as a, for instance.
- 11:29So one of the things DTS did this last year is we sponsored,
- 11:34a transit app.
- 11:35So instead of developing our own app,
- 11:37there was an app that's already out there that's used all across the world.
- 11:40And so it has like a paid subscription option.
- 11:43So for anyone that's on, Oahu, if they download
- 11:47the transit app, they'll automatically get that paid subscription.
- 11:50The DTS is sponsored.
- 11:52And we we kind of looked at that.
- 11:54I thought, you know, maybe a few people would use this as a, as a tool.
- 11:58And we looked at the downloads of the app, you know, it was maybe,
- 12:01ten a day or 100 a day and up in a peak period.
- 12:04But using social media, we were able to,
- 12:07kind of push out that option, for transit app.
- 12:10And we had downloads of over a thousand a day for a couple of weeks.
- 12:14And so when I think about that, you know, we get
- 12:17we had that many downloads, you know, as a million people here.
- 12:20You know, we got to a point in saturation level,
- 12:22maybe like a quarter of the island has now downloaded transit app.
- 12:26And when we we saw that when,
- 12:29the second segment of rail was opened,
- 12:32I was really worried about our passengers.
- 12:35How do they know where to transfer?
- 12:37How do they know what bus they're going to get?
- 12:38We had a lot of staff on site just to help that kind of funnel them
- 12:42into the right places, because it was new, particularly at the airport.
- 12:46But what we
- 12:47noticed, what we observed is people knew what to do already.
- 12:51They just did it because they had looked at their route
- 12:54in transit app or in Google Maps, and had already given them the answer
- 12:58and the solution, and they just followed the instructions.
- 13:01So I think, you know, in decades past, maybe people had a paper map
- 13:06and they were just, following the paper map,
- 13:08what they'd always done, previous behavior.
- 13:11But now when you wake up in the morning, you put in where you need to go,
- 13:15you get routed, use these tools, software that's available to us,
- 13:19and it tells you where you need to go in the best way.
- 13:21And so I think that,
- 13:22you know, really makes me optimistic about what we can achieve in the future.
- 13:26Because even if we do modify our bus routes, we innovate, we try new things.
- 13:31Maybe they work, maybe they don't work.
- 13:32We can see what works the best.
- 13:34We can continue to adjust that system,
- 13:38using the data that's available to us.
- 13:40And people will respond.
- 13:41They'll take the bus trip for them.
- 13:43And I think that's what's amazing.
- 13:45Yeah. No, I mean, you're absolutely right.
- 13:46I didn't even know where to look to get bus routes because I don't live
- 13:49near a skyline station and my work isn't near a skyline station.
- 13:54But it was, you know, you just type it in.
- 13:55This is where, you know, I'm leaving out of stadium and I'm going to Honolulu.
- 13:59Hello.
- 14:00You get to the transit station and it tells you, okay, this
- 14:02these are the four busses that are coming all within, you know, eight minutes.
- 14:06Exactly. And, you know, and that's how you get it.
- 14:08But also, people are now purchasing holo cards.
- 14:13Can you talk about the expansion of the whole fare system?
- 14:17Yeah.
- 14:17I just want to take one step back, about that previous topic.
- 14:22So for me, you know, as winning manager of the year, one thing
- 14:25I'm really proud of with our group is that, you know, we we use transit.
- 14:29We I walk around the office, I see skateboards, I know people bike.
- 14:34And so there's
- 14:35a lot of people within our office that are they're actually using the system.
- 14:39And so that's one of the, one of the things that really has changed
- 14:42over the last decade with and NTS,
- 14:45our staff
- 14:46now have access to these, other modes.
- 14:49And the more we use it, the more we know how it's affecting the customer.
- 14:54And, and that way we can make better decisions.
- 14:57So, you know, it really is a it's a cost of living aspect, right?
- 15:01Because I'm in a family of four, we have two cars.
- 15:05I ride, I ride the bus to work, and that really saves a lot of costs for families.
- 15:10If it's, you know, if that if you're able to save 500
- 15:13or $1000 a month, I have one less car in your household.
- 15:16That's not just, you know, something.
- 15:19You're doing better for the environment.
- 15:20That's something realistically like
- 15:23pragmatic improvement to your quality of life for your family.
- 15:27And so, I think it's important DTS is able to help provide that,
- 15:31so that we can, you know, make, housing affordable,
- 15:35make the cost of living affordable for our residents here, you know.
- 15:40Expansion of the whole affair system.
- 15:41Yeah. Sorry. It's so holo.
- 15:45Holo is, again, it's a software tool
- 15:47that's used all across the world having a fair payment system.
- 15:51And so when we added rail as a mode, the kind of the discussion
- 15:56back then, a decade ago was how do we integrate bus and rail fares?
- 16:00And so the, the tool that was available at that time was a card.
- 16:03So we have that card, it has a chip inside.
- 16:06So you can just tap to board, the board bus or rail.
- 16:10But there's a lot of opportunities moving forward.
- 16:13So the card itself is not cheap,
- 16:15for us to buy a card and be able to give a card to someone,
- 16:19we have to we have to pay for that, that that,
- 16:21you know, cost gets included in our bottom line.
- 16:24So some of the, other cities around us, one of the things they've done
- 16:28since there are so many tourists here that would access our system,
- 16:32one of the opportunities we have in the future
- 16:34is to be able to use, like, an open pay system.
- 16:37So we really don't.
- 16:38If they want a holo card, they could still get one.
- 16:40But in the future, what we'd like to do is if you if you don't
- 16:43necessarily need a holo card, I just use this in New York City recently.
- 16:47You just tap your credit card, and credit card has the same kind of chip in it.
- 16:51You tap your card, on entry, and when you leave,
- 16:54it gives you the best fare.
- 16:57And so that's one of the things we're hoping to roll out into the future.
- 17:01Other opportunities are like, do use of virtual cards
- 17:03instead of giving you a physical card.
- 17:05You could have a card on your phone just in your Apple Wallet.
- 17:10And for customers who are, you know,
- 17:11monthly pass users or other special passes that we might provide,
- 17:16low income
- 17:17fares, those are people that need to be credentialed
- 17:20so they wouldn't use just their normal credit card.
- 17:23They could have a mobile card that credentials then that we know it's
- 17:27exclusively being used, by that person.
- 17:31So it's a great opportunity for us to expand that holo system, enable
- 17:35these other features, and really make sure it's,
- 17:37you know, providing the best value.
- 17:39You mentioned to.
- 17:40So I'm actually I wanted to move over to Waikiki.
- 17:43You know, this is a question that I ask
- 17:44some of the students that come in kind of as a trivia question.
- 17:48We ask them what department is in charge of the Ala Pono Bridge.
- 17:53So when you say bridge, right.
- 17:54They're all like, you know, Department of Design
- 17:56and Construction or, you know, DFM or some somebody that does construction work,
- 18:00but actually all of piano falls under DDS. Why?
- 18:04And where are we with that project?
- 18:06Yeah, Alloway bridge is a great opportunity for,
- 18:09And it's not a new idea, you know, it's, it's something that's been in the plans
- 18:12for Waikiki for decades, and there wasn't just one crossing discussed.
- 18:16There were there were multiple.
- 18:19And I think it's great that you mentioned both tours in the students because
- 18:23there's so many, university students that that you, you know, use bicycles.
- 18:28It's really a short trip for them to get back down.
- 18:31And they're working there, you know, having recreation in Waikiki.
- 18:34And so it would be a much shorter trip for them to be able to, get access
- 18:38to where they live, where they work, where they need to go to school.
- 18:41So we've been working on that project now,
- 18:44we have an environmental assessment,
- 18:46that was put out in draft, and we finalized the environmental assessment.
- 18:51It's now under legal review with Federal Highway Administration.
- 18:54So again, we're using 80%
- 18:55federal funds to help support construction of that bridge.
- 18:59And so we hope to finalize and publish that environmental assessment soon.
- 19:04What are the things
- 19:05that's changed about the project over the last year is we had a lot of comments
- 19:08from the public about, hey, we don't we don't like this particular design.
- 19:12And so we want you to rethink that.
- 19:14So we were able to go out and have a charrette,
- 19:17where we we looked at all the options.
- 19:20We knew the best, engineers that we could get, Ahold of
- 19:23to be able to show us what kind of bridge types would work.
- 19:27And then we provided space for the public to be able to.
- 19:30If you can do this better, we'd like you to.
- 19:32And I think a lot of times, the public, they think, that the government
- 19:36just wants to do something in a particular way and is not listening.
- 19:40And, but really, we, we would love to build
- 19:43a cheaper bridge that serves that same purpose in need.
- 19:47And, and a bridge maybe that the residents like better.
- 19:50And so we want all ideas.
- 19:52We want to hear the best ideas. We want to build the best thing.
- 19:54So there's no resistance from DTS perspective to be able to hear those.
- 19:59And so that's what we were able to do with, that charrette.
- 20:01Just spent a couple days with the public.
- 20:04It did, slow the project down, and we had to take the time to do that.
- 20:07But it was valuable insight, something now that we're able to give,
- 20:12to whoever the the design builder is that wins the construction of that project.
- 20:16So we'll give them all that feedback from the public.
- 20:19So as they go into their design, that can help influence
- 20:22the type of bridge type that they, that they choose.
- 20:25But it's kind of a unique project.
- 20:27It's a, it's a, clear span.
- 20:29We wanted to make sure that we didn't disrupt, all the,
- 20:33you know, traditional cultural practices that happen in that area, paddling.
- 20:37And so we want to make sure that we're we're sensitive to that.
- 20:40And then as we're doing the construction that we want to make sure
- 20:43they're still able to have that practice, and that when we leave the site,
- 20:47when we leave the park on the other side, that it's improved, it's better.
- 20:51And, so, that it really is a great project that we can shine on.
- 20:56And I think once it is in construction, I think everyone just like skyline once
- 21:01you hear a lot of complaints.
- 21:02But when skyline was constructed, when you take somebody out there
- 21:06and you ride on it, they're they're excited,
- 21:08they think they see it and that it's able to, succeed.
- 21:11And we'll have the same success with All the Way bridge
- 21:15Christianity mentors.
- 21:18I think one thing that that DTS is really we're
- 21:20operating on all cylinders right now, because we have,
- 21:23you know, Roger Morton and John Noguchi is our director and deputy.
- 21:27So we're at a place where, you know,
- 21:29just like I talked about, like writing transit, walking the walk.
- 21:33We we have a director and deputy who love transit.
- 21:36They ride transit. They they live and breathe that.
- 21:39They're waking up in the morning
- 21:40and thinking about it, and they want, they want us.
- 21:43They want to be able to, to lead in a way, that as the divisions,
- 21:48they give us the autonomy to try to create the best, opportunity for DTS.
- 21:54So they're supporting us and coaching us.
- 21:56And, it's really, it's really great.
- 22:00Well, Christopher Clark, thank you for your time.
- 22:01Is there anything that we missed?
- 22:04I you know, one of the things I think looking forward
- 22:07to, is a key priority for me that we're working on the next year.
- 22:11I mentioned,
- 22:12we talked a lot about transit, but we also talk about people don't think,
- 22:15you know, you mentioned that, building a bridge.
- 22:18Is that a DTS function,
- 22:19another DTS function that people don't often know about as parking?
- 22:23So we have about 4000, on street parking stalls.
- 22:27We have about 4000 off street parking stalls that we manage.
- 22:30It's a big inventory.
- 22:32And, you know, parking.
- 22:34A lot of times people think about parking as us trying to get money from them.
- 22:38When you put money in the coin meters.
- 22:40And that's not what we're doing or we're trying to do with having parking
- 22:43meters, is to make sure that there's movement in the space,
- 22:46that someone doesn't just take the space, stay there all day, stay there all month.
- 22:50We want to make sure that we're using kind of those financial tools to incentivize,
- 22:55people to be able to share their space.
- 22:58And we want the parking to be available.
- 23:00Chinatown's a great example.
- 23:02If you're going to be there just for a few minutes,
- 23:05you know, picking up a lei or picking up some to go,
- 23:08if you, if you need to park on street, we want that space to be available
- 23:12for you on street.
- 23:14If you're going to be there all day, we want you to be in the garage.
- 23:17So what are the things we're working on?
- 23:18A DTS is to try to kind of revisit those parking rates and use data, use the tools.
- 23:24Right now we have sensors.
- 23:25We know if you're there, we know if you've paid or not.
- 23:28And so we want to use those tools that are available
- 23:31to us to kind of rethink that system.
- 23:33So it's one of the things looking forward, it's going to be hard.
- 23:36But we want to be able to communicate with the public on some opportunities
- 23:40around our parking facilities and, and to be able to make that system operate
- 23:44more efficiently. So.
- 23:46Yeah.
- 23:46Well, Christopher Clark, thank you again for your time, I appreciate it.
- 23:49Congratulations on winning this year's city
- 23:51and county of one of the best manager of the year award.
- 23:54And thanks to all of you for listening.
- 23:56Until next time. Hello.