Latest / The Talent Trade / Talent Trade Tidbit - It's the Little Things That Count

Transcript

Talent Trade Tidbit - It's the Little Things That Count · The Talent Trade

• 0:00
  Hi, this is Stephanie Maas and today I want to talk to you about one of the most basic principles of business and that's how you treat your people.
• 0:10
  People are always asking me for, Hey, why do you think such and such made a move?
• 0:14
  Or, Hey, I've heard they're having some turnover issues over there or gosh, I was really surprised by my last resignation.
• 0:20
  What do you think's going on?
• 0:22
  Time and time and time again, the.
• 0:26
  Number one reason people leave is they don't feel appreciated.
• 0:31
  And let me assure you, this has nothing to do with money.
• 0:35
  There's a phrase that says, It's the little things that count.
• 0:39
  Let me assure you, it's the little things that count.
• 0:42
  It's the forgotten, Oh, hey, I said I was going to do that, but then I forgot.
• 0:46
  Oops, sorry.
• 0:47
  People don't do what they say they're going to do, but when you do, it gets noticed.
• 0:51
  The, Hey, I noticed last week that you put in a little bit of extra effort to get this done in time.
• 0:56
  I really appreciate it.
• 0:58
  Is that a raise?
• 0:59
  No.
• 1:00
  Is it make them feel like, Hey, my extra effort made a difference.
• 1:04
  Absolutely.
• 1:05
  Those little things build up over time and make a huge difference.
• 1:09
  So if you're in a leadership role today and you're not sure, gosh, how do I know I've got a good team?
• 1:14
  How do I know I'm not going to be surprised by a resignation?
• 1:18
  Take a couple minutes and look around at your team.
• 1:20
  What have I done lately to show them how much I appreciate their efforts?
• 1:23
  What have I done today?
• 1:25
  What did I do last week?
• 1:26
  What did I do last month?
• 1:27
  And if you can't come up with three or four things or even better yet, ask them, Hey, how do you know that you're really appreciated here?
• 1:36
  I'm just curious.
• 1:36
  I want to be a good leader.
• 1:38
  What have I done in the last year or so to show you that I really appreciate your efforts?
• 1:42
  If they stumble and can't come up with anything, you might want to keep my number handy.