The Art of Quantifying Value
In this episode of the Value Coffee Talk podcast, host Tom Pisello speaks with value leader Mike Samuels from Pendo.io about the importance of storytelling in value consulting, the challenges of quantifying ROI, and the role of AI in enhancing value measurement.
They discuss the significance of proof of value, the need for effective customer success programs, and the evolving nature of value roles within organizations. The conversation emphasizes the importance of collaboration across teams and the necessity of establishing clear benchmarks to drive customer success and retention.
Takeaways…
The skinny
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