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AI Coaching for Contact Centers: The $135M CSAT Impact | AmplifAI · The Tech Matchmaker

Gina: W what's Justin Barnard: Yeah. Gina: next for AmplifAI? Justin Barnard: I think actually at CCW Vegas this most recent week, we won our 2026 Automated Solution of the Year, which is fantastic, feather in our cap. but at the event, Sean Minter, our founder and CEO, did a talk with CVS Health where they actually previewed some of our CX analytics views. That is the latest offering at AmplifAI. It's starting to be rolled out for a handful of clients today, and it's definitely picking up traction, and there's a lot of buzz about it. Gina: Talk to us a little bit about it. Justin Barnard: Yeah, so think about the ability to search across your data from a holistic perspective. Everything's already brought in. You're analyzing all the interactions and I can get into like predictive analytics, predictive CSAT and MPS. You can query the data with a chat functionality on the right hand side. There's a lot of cool views. It it's very new over here, so I'm still learning every day. And that that's a really cool part about being at an AI organization that is always evolving. I mean I've been here four and a half years. I'm not bored of of learning new stuff every day yet.