Garrett Delph: Operationalizing Happiness
Unhappiness at work causes poor performance, disengagement, mistakes, absenteeism, mental health issues, and ultimately poor customer experience and anemic sales.
But defining happiness at work seems so squishy. Is the leader's job to make people happy? Garrett Delph looks at happiness the way I look at empathy - as an intentional business strategy that can be operationalized and scaled.
Today, we talk about the causes of unhappiness in a business culture, why increasing happiness and decreasing stress are good for the bottom line, how clarity plays a huge role in engaging your people, and…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.