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Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
AI customer service agents are quickly replacing the often clunky AI chatbots of years past, and revolutionizing how we all interact with customer service. In this episode, we dive into this rapid transformation with Mike Murchison, CEO of Ada, a fast-growing leader in the space.
Mike shares how harnessing the power of several Generative AI models enables Ada to automate up to 83% of customer interactions, providing a seamless and empathetic service that rivals, and will soon surpass, human agents. We explore the challenges and triumphs of deploying AI in customer service in this new era…
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