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Compassion Revolution in Healthcare with Momoko Uno · The Heart-Led Business Show

• 0:00
  Speaker: Welcome to the heart-led Business Show, where compassion meets commerce and leaders lead with love.
• 0:08
  Speaker: Join your host, Tom Jackobs, as he delves into the insightful conversations with visionary business leaders who defy the status quo, putting humanity first and profit second.
• 0:20
  Speaker: From heartfelt strategies to inspiring stories, this podcast is your compass in the world of conscious capitalism.
• 0:28
  Speaker: So buckle up and let's go.
• 0:29
  Speaker: Let your heart guide your business journey.
• 0:32
  Tom Jackobs: Brace yourself for brilliance.
• 0:34
  Tom Jackobs: We've got Momoko Uno in the house.
• 0:37
  Tom Jackobs: She's practically doctored the dictionary.
• 0:40
  Tom Jackobs: She's a master in medicine, merrily making miracles and manifesting a mellow metabolism with magical maneuvers.
• 0:48
  Tom Jackobs: Her heart heavy health hub, Omni Wellness NYC, isn't just a business, it's a blessing.
• 0:54
  Tom Jackobs: So stay tuned as we work our way into her world of wellness.
• 0:58
  Tom Jackobs: We'll bust the bubbles surrounding the tricky terrain of being a heart-led business boss, right here on the Heart-Led Business Show.
• 1:06
  Tom Jackobs: Momoko, welcome to the show.
• 1:08
  Momoko Uno: Thank you so much for having me.
• 1:10
  Tom Jackobs: I'm really excited to talk to you today about your business and how you've built that up to what it is today.
• 1:17
  Tom Jackobs: And then also, being a heart-led business, because that's not always the easiest thing in the world to be.
• 1:23
  Tom Jackobs: But before we get into all that, tell us what's your definition of a heart-led business?
• 1:29
  Momoko Uno: So to me, a heart-led business is a business that puts the well being of our patients before profit margins.
• 1:39
  Momoko Uno: Is about making sure that we hear what the needs of our patients are.
• 1:45
  Momoko Uno: And, that means all their concerns, what's working for them, what's, especially what's not working for them.
• 1:50
  Momoko Uno: rather than telling them how they should be feeling or why they're not getting better, so it's mostly about having a patient-centered approach and letting them lead their medical care.
• 2:05
  Tom Jackobs: Yeah.
• 2:05
  Tom Jackobs: So when you said patient centered approach, I also heard patience and having your patient.
• 2:13
  Tom Jackobs: and I think that fits your definition as well is that, to be an active listener and really listen to the patients, you have to have patience to, to be able to do that.
• 2:23
  Tom Jackobs: And I know my first doctor definitely didn't have that.
• 2:27
  Tom Jackobs: He had five seconds of patience and then he was out the door to the next person.
• 2:31
  Tom Jackobs: But how do you manage that?
• 2:33
  Momoko Uno: well, I have a master's in psychology, so a lot of my listening skills I had extra training with listening and specifically how to listen well.
• 2:44
  Momoko Uno: Because you can just sit there and be patient and sound like you're listening, look like, sorry, that you're listening to somebody, but not really be listening.
• 2:52
  Momoko Uno: But to actually, listening is a skill.
• 2:55
  Momoko Uno: It's I don't think it's easy.
• 2:56
  Momoko Uno: And unfortunately, when I went to medical school, I didn't get listening training.
• 3:02
  Momoko Uno: I didn't learn how to listen.
• 3:03
  Momoko Uno: I really learned how to listen when I studied psychology.
• 3:06
  Momoko Uno: I do think that doctors could, in general, benefit from better listening skills.
• 3:12
  Tom Jackobs: Yeah, for sure.
• 3:13
  Tom Jackobs: And what would be some tips that you could give, some of the doctors that are out there that could help them improve their listening skills?
• 3:20
  Momoko Uno: I think just to reflect back to your patient what they have just said for example, if they said, Oh, this medication, it's giving me a headache or, my back is hurt.
• 3:32
  Momoko Uno: It started to get sore from after taking something X, Y, and Z.
• 3:36
  Momoko Uno: And rather than saying, no, that's not true.
• 3:39
  Momoko Uno: That can't happen because a lot of doctors are just dismissive, right?
• 3:42
  Tom Jackobs: Yeah.
• 3:42
  Momoko Uno: it's not.
• 3:43
  Momoko Uno: I've never heard that.
• 3:44
  Momoko Uno: I've never seen that, but you know, if you treated a million people, I'm sure you would have seen some cases of it.
• 3:49
  Momoko Uno: So rather than saying that.
• 3:50
  Momoko Uno: You would say, Oh, I see.
• 3:52
  Momoko Uno: Yes.
• 3:52
  Momoko Uno: I, if I understand you correctly, I heard that after you started taking the medication, you developed pain and just saying that it's very validating.
• 4:00
  Tom Jackobs: Yes.
• 4:01
  Momoko Uno: Because the doctor, you're not gonna, your patient population isn't going to be so huge that exactly every single side effect that's possible with a treatment or medication.
• 4:11
  Tom Jackobs: Yeah.
• 4:12
  Tom Jackobs: And that's one thing that, that I train in sales coaching as well is I call it the mirror.
• 4:18
  Tom Jackobs: So just mirroring back what the prospect says, and your case, the patient says, and I learned that from a communication coach that, and it's just, it's a really good communication mechanism in general, in relationships in general to help that other person know that they've been heard.
• 4:37
  Tom Jackobs: And there's so many of us out there that just don't feel like we've been heard enough and to have somebody do that is just so powerful.
• 4:45
  Tom Jackobs: So thanks for sharing that.
• 4:47
  Momoko Uno: Absolutely.
• 4:48
  Momoko Uno: Yes.
• 4:49
  Momoko Uno: Yes.
• 4:49
  Momoko Uno: Thank you.
• 4:50
  Tom Jackobs: So tell us a little bit about your heart-led business and why you consider it a heart-led business.
• 4:56
  Momoko Uno: So I am the owner and founder of Omni Wellness NYC, and it is a wellness center.
• 5:03
  Momoko Uno: So it's like all sorts of different types of alternative medicine that many different providers have come together to create our wellness center.
• 5:11
  Momoko Uno: And we created it because my business partner, I, Scott Anson, he's a chiropractor, and I created this business together because I think that there's a need in the community where the patients to go to places where not just one modality is offered, different modalities are offered together.
• 5:31
  Momoko Uno: Now, there's many of these places that are available in New York City now, but when we've started, there weren't that many.
• 5:36
  Momoko Uno: I think it's great when you have a complicated condition, for example, that some, a patient can come to us and if I can't help them, then I can offer, I can refer them to somebody else within my practice.
• 5:46
  Momoko Uno: And I think the communication is much easier when you're working directly with different providers.
• 5:50
  Tom Jackobs: Yeah, absolutely.
• 5:52
  Tom Jackobs: So you use the word or the term alternative medicine.
• 5:56
  Tom Jackobs: Would integrative medicine also be an approach or is there a difference between integrative medicine and alternative medicine?
• 6:04
  Momoko Uno: So integrative medicine just means that you're mixing and matching different forms, different modalities.
• 6:11
  Momoko Uno: So you could be doing multiple different things.
• 6:14
  Momoko Uno: In my case, I have a doctorate in integrative medicine.
• 6:17
  Momoko Uno: So that means that studied all sorts of different types of, I wouldn't say everything that's under the sun, but you know, I went really out there broad in terms of learning about all, not all many different types of alternative medical treatments.
• 6:31
  Momoko Uno: I also have a background in Western medicine too.
• 6:33
  Momoko Uno: That was my first degree, but so that's integrative medicine.
• 6:36
  Momoko Uno: It doesn't really mean a whole lot.
• 6:37
  Momoko Uno: Even though I have a degree in it, but a lot of people call themselves integrative medical doctors without necessarily that specific alternative medicine just means non-drug based, usually.
• 6:48
  Tom Jackobs: Yeah.
• 6:48
  Tom Jackobs: So using food as medicine, using the mind, breath work.
• 6:53
  Momoko Uno: Yeah.
• 6:53
  Momoko Uno: Also anything that's non-drug.
• 6:55
  Tom Jackobs: Yeah.
• 6:56
  Tom Jackobs: Oh, that's great.
• 6:56
  Tom Jackobs: Yeah.
• 6:57
  Tom Jackobs: So you really do have a lot of degrees behind.
• 7:01
  Tom Jackobs: How many years did you spend in school getting all your degrees?
• 7:05
  Momoko Uno: Well, pretty much my entire life, here or there, I enjoy studying and learning and being able to provide patients with alternative methods, because there's always some, a patient that I'll come across where I feel like I don't know enough or I wasn't, whatever I knew wasn't able to help them.
• 7:26
  Momoko Uno: And I think that's, It's been the driving force for me to continue to educate myself.
• 7:32
  Tom Jackobs: A great skill to have, especially, the practice of medicine is a practice, right?
• 7:37
  Tom Jackobs: And education is part of that practice.
• 7:40
  Tom Jackobs: Yeah, that's great that you keep up with the current trends.
• 7:43
  Tom Jackobs: So what are some of the current things that are in your practice that you're starting to implement some of the new techniques or things like that?
• 7:51
  Momoko Uno: I don't think anything that I've studied is actually new.
• 7:54
  Momoko Uno: It's all quite traditional.
• 7:55
  Momoko Uno: And so I'm not, I wouldn't say that I have cutting edge information in terms of new alternative medicine.
• 8:02
  Momoko Uno: It's more traditional types of alternative medicine that I've studied.
• 8:06
  Momoko Uno: But you know, in terms of what I specifically do, a lot of it's to do with nutrition and some of it's science.
• 8:13
  Momoko Uno: it's based in research, right?
• 8:14
  Momoko Uno: And that's actually more cutting edge because there's so much more information about nutrition that's available now, when I started school, there were a lot of GI doctors that would say, what you eat does not affect your gut.
• 8:26
  Momoko Uno: I don't know how that's possible, but I still hear this often.
• 8:30
  Momoko Uno: My patients, a lot of patients come to me and they said that GI doctor said that their diet doesn't affect their gut.
• 8:36
  Momoko Uno: I don't know what they're talking about.
• 8:39
  Momoko Uno: How could it not?
• 8:40
  Momoko Uno: It goes, it's direct contact with it.
• 8:42
  Momoko Uno: Right.
• 8:43
  Momoko Uno: And, but once in a while, I'll still get a patient who comes to me looking quite puzzled, how their doctor had told them that, but now there's so much more research and patients can just directly go to their providers, say, look I found this piece of research.
• 8:56
  Momoko Uno: So it's, that's great that.
• 8:58
  Momoko Uno: That I, for example, like a lot of the food sensitivities, right.
• 9:01
  Momoko Uno: And like gluten intolerance and all that's just, that's old news at this point, but for many years it was completely poo hooed.
• 9:09
  Tom Jackobs: Yeah.
• 9:09
  Tom Jackobs: Yeah.
• 9:10
  Tom Jackobs: Well, that's so it's discouraging, but I'm glad that, the new research and there's a lot of practitioners like yourself out there that are, they're bringing up the knowledge for the patients as well.
• 9:21
  Momoko Uno: Yeah.
• 9:21
  Momoko Uno: And it affects lots of different things.
• 9:23
  Momoko Uno: Like not just the gut, but you know, your emotions.
• 9:25
  Momoko Uno: So that's a lot coming up on the surf.
• 9:27
  Momoko Uno: I think at this point now is how it affects the mind and the feelings to our diet.
• 9:32
  Momoko Uno: And I've got to that's more recent, not super new, but you know, pretty, the gut brain relationship.
• 9:38
  Tom Jackobs: in the gut, the second brain.
• 9:40
  Tom Jackobs: So many people say that.
• 9:41
  Tom Jackobs: Yeah.
• 9:42
  Momoko Uno: it is.
• 9:42
  Momoko Uno: It totally is.
• 9:44
  Momoko Uno: I think it actually is leading the brain.
• 9:46
  Tom Jackobs: Yeah.
• 9:47
  Tom Jackobs: It's interesting too.
• 9:48
  Tom Jackobs: Like sometimes when I eat some junk food, yes, I do eat junk food from time to time that I feel that anxiety afterwards of eating, especially if it's like super gluten laden or just the artificial flavors and things like that.
• 10:02
  Tom Jackobs: And I feel that anxiousness in my gut after eating it.
• 10:06
  Tom Jackobs: It's weird.
• 10:07
  Momoko Uno: Yes, absolutely.
• 10:09
  Momoko Uno: High sugar, processed sugar.
• 10:11
  Momoko Uno: If it's if you have a lot of junk in there, if it's a lot of preservatives, most people are not going to feel great.
• 10:17
  Momoko Uno: Especially if you already have, your gut permeability is already high and you're going to be absorbing at a higher rate.
• 10:25
  Momoko Uno: you're not going to feel good.
• 10:26
  Tom Jackobs: Yeah, food really is medicine and it can also be the poison as well if it's not real food and processed food.
• 10:35
  Tom Jackobs: Yeah.
• 10:36
  Momoko Uno: Yes.
• 10:37
  Tom Jackobs: So let's shift gears a little bit and let's talk a little bit about business and, a lot of heart-led business owners.
• 10:43
  Tom Jackobs: Don't like to talk about business.
• 10:44
  Tom Jackobs: They don't like the idea of money sometimes in their business.
• 10:48
  Tom Jackobs: How have you, straddled the fence between being a heart-led business, but also knowing that you need to make a profit, and especially in New York, it's not cheap to live in New York, right?
• 10:58
  Momoko Uno: So this is, this was challenging for me, and I think it was challenging for most people.
• 11:03
  Momoko Uno: And I think that heart-led means that it includes you too, as the providers, the practitioner, like we have to, it has to work ultimately for us, because there is no way that you can have a sustainable business.
• 11:17
  Momoko Uno: If you cannot pay your bills, it's just how it is.
• 11:21
  Momoko Uno: And it's interesting because I've had this conversation with many different providers.
• 11:26
  Momoko Uno: I used to mentor a lot and, and a lot of what means what is profitable is a very individualized answer.
• 11:35
  Momoko Uno: Some people are very comfortable with making a very small amount of money and then other people, if you have children or, for whatever reason, your lifestyle, especially in New York where we are, you have to make some money, you're not going to survive.
• 11:48
  Momoko Uno: It's just not possible.
• 11:50
  Momoko Uno: Or you'll also, if you can't save any money, you'll be working until the second you to just think about it those ways, because, you might be feeling pretty good now, if you're relatively young.
• 12:00
  Momoko Uno: But, one of my friends told me, well, I said to him, well, I can just keep working forever.
• 12:06
  Momoko Uno: And I, and he said to me, well, you might feel that way now, but I don't know if you feel that way if you're 75.
• 12:12
  Momoko Uno: I said, then I realized, good point.
• 12:15
  Momoko Uno: Okay.
• 12:15
  Momoko Uno: Retirement plan is, I need to do that because it's true that, you have to think about the future, but a lot of practitioners, I don't think about the future in that way.
• 12:24
  Momoko Uno: You're feeling fine now but and, but how am I going to be feeling 30 years from now?
• 12:29
  Momoko Uno: And you have to have a plan because if you don't have a plan, you're it's going to be an issue.
• 12:34
  Tom Jackobs: Yeah, absolutely.
• 12:36
  Tom Jackobs: So how did you overcome some of that challenge of reconciling that?
• 12:41
  Tom Jackobs: Yeah, you do need to make a plan.
• 12:43
  Tom Jackobs: You need to make enough money to have a retirement as well and live the lifestyle that you deserve.
• 12:48
  Momoko Uno: Did I reconcile that?
• 12:49
  Momoko Uno: That's a good question.
• 12:51
  Momoko Uno: I think it's mostly was just to do with math.
• 12:54
  Momoko Uno: Just looking at that, being really realistic about the cost of living and looking at it from a from a math perspective.
• 13:03
  Momoko Uno: This is, if I want to maintain a modest lifestyle, I'm not driving around in a Rolls Royce or, but just to have a modest paying the bills, that kind of a lifestyle, how much money do I need to make really?
• 13:18
  Momoko Uno: And then how much money do I need to put aside to be able to retire?
• 13:22
  Momoko Uno: Because also at a certain point, I think we not saying that I want this for myself, but you know, there's got to be some kind of cognitive decline and I don't know if I'm going to really be up to serve.
• 13:33
  Momoko Uno: my patience at the level that I can now.
• 13:37
  Momoko Uno: And to just think about it, look at it in as just as a numbers game.
• 13:40
  Momoko Uno: I put that to the side a little bit this is what I need for myself.
• 13:44
  Tom Jackobs: and I think that's a good exercise for any business owner to do, especially heart-led business owners to look at, okay, what is the lifestyle that I, and especially for solopreneurs and solo practitioners, what's the lifestyle that I want to live?
• 13:59
  Tom Jackobs: What does that mean in terms of cost?
• 14:01
  Tom Jackobs: Do I need to make 80, 000?
• 14:03
  Tom Jackobs: Do I need to make 120, 000?
• 14:04
  Tom Jackobs: 180, 000?
• 14:04
  Tom Jackobs: 200, 000?
• 14:05
  Tom Jackobs: Whatever that is.
• 14:07
  Tom Jackobs: And then reverse engineer.
• 14:08
  Tom Jackobs: Okay, how many hours do I want to work on a weekly basis serving my patients?
• 14:15
  Tom Jackobs: And then how many hours do I need to run the business as well?
• 14:18
  Tom Jackobs: Because a lot of people forget that piece as well.
• 14:21
  Tom Jackobs: And then just do the math.
• 14:23
  Tom Jackobs: I need 20 patients paying me 30, 250 an hour or whatever it happens to be, and that's your number that you go after.
• 14:31
  Tom Jackobs: That would be, that's the math, right?
• 14:34
  Tom Jackobs: Yeah.
• 14:35
  Momoko Uno: So if you just think about the math, I think that helps to, I think make it into something real, but also not necessarily about a way that you're taking away, because I think a lot of doctors feel like they're taking something away from their patients they're getting paid, but not to really think of it that way.
• 14:58
  Tom Jackobs: Yeah.
• 14:58
  Tom Jackobs: It's an exchange of value, right?
• 15:00
  Tom Jackobs: You're providing a value to the patient who definitely needs it and they're providing payment for that value.
• 15:08
  Tom Jackobs: And it's all relative at the end of the day as well, in terms of what certain people will value versus others.
• 15:15
  Momoko Uno: Absolutely.
• 15:16
  Momoko Uno: So when I was going to school, I was told that, because most of these, the people that go into this field aren't necessarily looking to get rich, but you also can't be poor either.
• 15:25
  Momoko Uno: And if you want to have a sliding scale for people who don't have enough money to pay for your services, that you can do that, but to make sure that you don't have that to be above 10 percent of your income, because otherwise you will also be poor with them or you won't be able to, not poor, but you won't be able to pay.
• 15:42
  Momoko Uno: So that was always in the back of my mind.
• 15:45
  Momoko Uno: Yes, you want to do community service and give back to people, but it can't be so that you put yourself completely out of
• 15:52
  Tom Jackobs: Right and ultimately at risk as well, because if you're not able to pay the bills, you're going to go out of business and then you're not going to be able to help anybody.
• 15:59
  Tom Jackobs: And that, that sliding scale is going to be your sliding scale at some point.
• 16:04
  Momoko Uno: Exactly.
• 16:05
  Momoko Uno: And then you'll end up or you'll end up working extra hours.
• 16:09
  Momoko Uno: Which is fine when you're younger, but then you're gonna, if you have a family, then that's going to be taken away from your time, from your family or your own personal interest.
• 16:18
  Momoko Uno: And that's going to also drive your life out of balance too.
• 16:22
  Momoko Uno: So these are all things to
• 16:24
  Tom Jackobs: Yeah, absolutely.
• 16:25
  Tom Jackobs: And so what type of really good surprises have happened because you are a heart-led business?
• 16:31
  Tom Jackobs: Do you have any stories to share about that?
• 16:33
  Momoko Uno: I think just the interesting people that I've been able to meet throughout my career.
• 16:38
  Momoko Uno: I think that's, it's been great, like minded people, just kind, good people.
• 16:42
  Tom Jackobs: Yeah.
• 16:43
  Tom Jackobs: Yeah.
• 16:44
  Tom Jackobs: Both patients as well as other practitioners or just.
• 16:47
  Momoko Uno: Yeah, both.
• 16:48
  Momoko Uno: And it's just lovely, going to work with a group of people that, who are like minded and we're all there with similar purpose.
• 16:57
  Momoko Uno: And it's just nice.
• 16:59
  Momoko Uno: Everybody's just so kind and lovely.
• 17:01
  Momoko Uno: so I walk into that and then I see patients who, of course they have their challenges and they come to see me, but they're also drawn to that kind of a business.
• 17:11
  Momoko Uno: And so they're all, in general, they're all really nice too.
• 17:15
  Momoko Uno: everything is just nice.
• 17:17
  Tom Jackobs: What a great way to work, there's so many people that go to work and dread going to work and that really shouldn't be right.
• 17:23
  Tom Jackobs: That's if work isn't fun and enjoyable, then it shouldn't be there, and that's affecting a lot of people's mental health.
• 17:31
  Tom Jackobs: It's too, I think.
• 17:32
  Momoko Uno: Yeah.
• 17:33
  Momoko Uno: I do get patients who really hate their job too.
• 17:36
  Momoko Uno: And I can see how toxic their work environment is and how much it affects them.
• 17:43
  Momoko Uno: And how lucky I feel that I'm in a work environment that's so supportive and kind.
• 17:50
  Tom Jackobs: Yeah, I spent 12 years in corporate environment and oil and gas and last year of working there, I, at one company, I was on the trading floor and it was so toxic.
• 18:02
  Tom Jackobs: There was one guy that would yell and scream at other coworkers.
• 18:06
  Tom Jackobs: I'm like, why?
• 18:07
  Tom Jackobs: And he was always bright red.
• 18:08
  Tom Jackobs: I was like, we're going to have the AED machine ready to go at any moment.
• 18:14
  Tom Jackobs: That, that.
• 18:15
  Tom Jackobs: This guy's going to pop because he was just always bright red and, super high blood pressure, I'm sure.
• 18:21
  Tom Jackobs: But yeah, that, that environment was just like, Oh, I need to get out of here.
• 18:24
  Tom Jackobs: And ultimately, starting my own health and wellness business was the savior.
• 18:30
  Tom Jackobs: And while, I'm sure there's moments in your career and in your job that you don't particularly like, but that's, that should be a small portion of the overall experience, right?
• 18:41
  Momoko Uno: Absolutely.
• 18:42
  Momoko Uno: So they, it's very small percentage of the time that I spend.
• 18:46
  Momoko Uno: Like for example, I don't really like dealing with insurance companies, but it comes with a territory.
• 18:50
  Momoko Uno: You have to, I have to, I have to do it.
• 18:53
  Momoko Uno: I really don't like it.
• 18:55
  Momoko Uno: It's really just, stressful.
• 18:58
  Tom Jackobs: Yeah.
• 18:59
  Momoko Uno: but anyway, to do it, but that's We were all, unless you're a hundred percent cash practice.
• 19:05
  Momoko Uno: Which many people can do.
• 19:07
  Tom Jackobs: It, I think it is changing because a lot of, insurance costs are going through the roof in terms of premiums.
• 19:13
  Tom Jackobs: So why not just pay cash anyway?
• 19:16
  Tom Jackobs: For your own, except for catastrophic events, of course.
• 19:19
  Tom Jackobs: Yeah, I think there's a lot of practitioners that are going fully cash pay or private pay so that they can treat the whole person and not worry about what billing code that they have to put down to get reimbursed.
• 19:32
  Tom Jackobs: And if they are, will it?
• 19:34
  Tom Jackobs: be reimbursed at all.
• 19:35
  Momoko Uno: Yeah.
• 19:36
  Momoko Uno: So the whole insurance thing is very, really challenging, both for the provider and for the patient too.
• 19:41
  Momoko Uno: And I don't know which way it's going right now, but it's not trending in a, not trending great, but for now, most of us do have to take insurance because some of it does pay, does pay providers and there are also, most importantly, a lot of patients wouldn't be able to afford it if you didn't take their insurance.
• 19:59
  Tom Jackobs: Yeah, absolutely.
• 20:00
  Tom Jackobs: Yeah.
• 20:01
  Tom Jackobs: Yeah.
• 20:02
  Tom Jackobs: What type of advice would you give to a new heart-led business person that wants to start a heart-led business, but might be a little afraid of going down that route?
• 20:12
  Momoko Uno: I think, as I mentioned before, the heart-led means your own heart as well.
• 20:18
  Momoko Uno: So to make sure that you keep yourself in the mix, it has to be a win situation for both you, as well as your client or patient.
• 20:27
  Tom Jackobs: Awesome.
• 20:28
  Tom Jackobs: Well, that's great.
• 20:29
  Tom Jackobs: Great advice.
• 20:30
  Tom Jackobs: As a flight attendants always tell us, put your oxygen mask on first before helping others.
• 20:35
  Tom Jackobs: So yeah, we definitely need to take care of ourselves as well.
• 20:38
  Tom Jackobs: So Momoko, how can other people learn a little bit more about your business and get in contact with you?
• 20:45
  Momoko Uno: My is omniwellnessnyc.
• 20:48
  Momoko Uno: com.
• 20:49
  Momoko Uno: So that's the easiest way to find me.
• 20:51
  Momoko Uno: All my information, my bio, everything is up there.
• 20:55
  Tom Jackobs: Okay.
• 20:55
  Tom Jackobs: Awesome.
• 20:55
  Tom Jackobs: And we'll definitely link that up into the show notes so people can find that very easily as well.
• 21:01
  Tom Jackobs: And thank you so much for coming onto the show today and showing, and sharing your wisdom with the listeners and the stories that you shared as well.
• 21:10
  Tom Jackobs: I really appreciate it.
• 21:11
  Momoko Uno: Thank you so much for having me on your show.
• 21:13
  Tom Jackobs: Absolutely.
• 21:14
  Tom Jackobs: And thank you listeners and those watching the show on YouTube.
• 21:18
  Tom Jackobs: We really do appreciate it.
• 21:19
  Tom Jackobs: Make sure you're checking out everything that Momoko is doing and we'll provide that all in the show notes down below.
• 21:25
  Tom Jackobs: So make sure you're checking that out and connect with her if you're in New York and need a little tune up as well.
• 21:32
  Tom Jackobs: And if you could do me a favor and do what other smart and considerate listeners are doing, and that's giving the show a rating and review.
• 21:40
  Tom Jackobs: And that really does help spread the word about the show and lets the listeners know like how we can help those that want to be a heart-led business.
• 21:50
  Tom Jackobs: And until next time, lead with your heart.
• 21:54
  Speaker 2: You've been listening to the heart-led Business Show, hosted by Tom Jackobs.
• 21:59
  Speaker 2: Join us next time for another inspiring journey into the heart of business.