Change Management for Aviation Directors: How To Win Over Your Flight Department w/ Lisa Archambeau

Flight Department Show · Oct 8, 2026 · 39m

In my own change management experience, I wasn't as proactive as I could have been. I grew a flight department from nothing and nobody to four jets, a helicopter, 30-plus people, and two locations in just under four years.

I realized later that I made lots of mistakes, including failing to get people involved at every level and early in the process. So I brought in co-author Lisa Archambeau to cover her chapter on change management.

Lisa is President and Facilitator of ServiceElements International and a fellow member of the NBAA Business Aviation Management Committee (BAMC). We covered some…