Latest / The DEX Show: A Show for IT Change Makers / 🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱

Transcript

🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱 · The DEX Show: A Show for IT Change Makers

• 0:01
  Speaker 1: Welcome it, change Makers to the deck show with Tim
• 0:05
  Speaker 1: Flower and Tom McGraw. Let's get into it.
• 0:08
  Speaker 2: Hello, change Makers, Welcome back to Reality Bites. It's the
• 0:12
  Speaker 2: panel show where we get to we bring the panelist
• 0:16
  Speaker 2: together to discuss a hot topic and engaging topic. And
• 0:20
  Speaker 2: Sean has come up with another great one. We're going
• 0:22
  Speaker 2: to get to it momentarily. But a few of us
• 0:24
  Speaker 2: just recently came back from SKO in Madrid. Tim, you
• 0:29
  Speaker 2: were certainly among the representatives from the RB team. How
• 0:34
  Speaker 2: was it for you? Tim? How was Madrid?
• 0:36
  Speaker 3: So? As a longtime enterprise it guy SKO was new
• 0:41
  Speaker 3: to me, but that was number ten and we've had
• 0:45
  Speaker 3: them all over the world and I think the one
• 0:48
  Speaker 3: that stands out the most is Malta. Everybody remembers Eskale
• 0:53
  Speaker 3: and Malta, but this one in Madrid, Tom, it didn't
• 0:56
  Speaker 3: disappoint a great mix of motivation and new product announcements
• 1:02
  Speaker 3: and networking with people across the world. So it was
• 1:06
  Speaker 3: a really cool time.
• 1:07
  Speaker 2: It was really cool, and I think I think we
• 1:09
  Speaker 2: were propping up the same bar and the last night
• 1:11
  Speaker 2: Tim drinking, both drinking old fashions. Maybe a little bit.
• 1:14
  Speaker 3: Yeah, there was a there was a little consumption going on,
• 1:18
  Speaker 3: a little.
• 1:18
  Speaker 2: Bit of that, a little bit of that, and everybody,
• 1:21
  Speaker 2: everybody came back with what I'm calling the Madrid plague.
• 1:24
  Speaker 3: So you know what I said, This was number ten
• 1:26
  Speaker 3: for me. And I always come home sick in mine
• 1:28
  Speaker 3: with asthma. Mind lasts for eight weeks. I can't shake it.
• 1:31
  Speaker 3: This time I had a little sniffle and it was
• 1:34
  Speaker 3: gone in a day.
• 1:35
  Speaker 2: I lucked out, lucked out too, but I mean about
• 1:38
  Speaker 2: fifteen twenty colleagues from lucked out on their backs, on
• 1:42
  Speaker 2: their backs. So shout out to shout out to them
• 1:45
  Speaker 2: all listening. We hope, we hope you're feeling better, And
• 1:47
  Speaker 2: shout out to Megan who is among their number. And
• 1:50
  Speaker 2: he isn't joining us today, but Sean and Oreana and
• 1:53
  Speaker 2: Dina are with us. Tim and Sean, you came up
• 1:56
  Speaker 2: with a fantastic, a fantastic theme for today's discussion, which
• 2:01
  Speaker 2: is that of that of distraction. I was going to
• 2:05
  Speaker 2: say destruction, which would be the wrong word distraction, right,
• 2:09
  Speaker 2: So let's delve into it momentarily and it's relevant specific
• 2:13
  Speaker 2: relevance to the digital workplace. But before we do, I
• 2:16
  Speaker 2: wonder if we could just do a quick round robin.
• 2:18
  Speaker 2: I'm fascinated to know what everyone's personal kryptonite is when
• 2:23
  Speaker 2: it comes to distraction, be honest, whatever it is, tell me, Suan,
• 2:28
  Speaker 2: since you brought a topic to the table, you have
• 2:30
  Speaker 2: to go first time afraid.
• 2:32
  Speaker 4: Yeah, for sure, my phone. I think we're all addicted
• 2:35
  Speaker 4: to our phones and I have to actually physically put
• 2:39
  Speaker 4: it away from me. So and that's the only thing
• 2:42
  Speaker 4: that doesn't even work.
• 2:43
  Speaker 2: All the time. So yeah, that's that's my kryptonite. Where
• 2:47
  Speaker 2: do you? Where do you put it?
• 2:50
  Speaker 4: The other side of the apartment as far as I
• 2:52
  Speaker 4: can go.
• 2:53
  Speaker 2: Okay, okay, I understand that. I understand that phones are
• 2:56
  Speaker 2: fairly distracting inventions. There's no there's no question of it. Dina,
• 3:01
  Speaker 2: you're up next on my list to what do you?
• 3:03
  Speaker 2: What do you? What's your kryptonite?
• 3:05
  Speaker 5: Oh, it conshawns distraction. But it's the Apple Watch. For me,
• 3:13
  Speaker 5: it's the notifications on Apple Watch. So it's great. I
• 3:16
  Speaker 5: can keep the phone away, but I'm still wearing the watch.
• 3:19
  Speaker 5: So now I'm back to old fashioned watch wearing. And
• 3:23
  Speaker 5: I'm only wearing my Apple Watch when I need to
• 3:26
  Speaker 5: on activities and such. But to get the distractions off
• 3:31
  Speaker 5: of the way I put my phone on work mode
• 3:34
  Speaker 5: and take off the watch.
• 3:36
  Speaker 2: Got it, got it? Okay, I've never worn one of
• 3:38
  Speaker 2: those watches. I can only imagine. I can only imagine, Tim,
• 3:42
  Speaker 2: what's your krypto at me?
• 3:43
  Speaker 3: I can say the same thing. And you know what, Dina,
• 3:45
  Speaker 3: I just stopped charging my phone on my Apple Watch.
• 3:49
  Speaker 3: I got tired of it telling me when to stand
• 3:50
  Speaker 3: up and when to walk and enough already. So outside
• 3:55
  Speaker 3: of that, it's it's the phone. I used to look
• 3:57
  Speaker 3: at it as I'm a great multitask or I can
• 4:00
  Speaker 3: do email. I can text my son while I'm in
• 4:02
  Speaker 3: the middle of a meeting, and I can. And you
• 4:04
  Speaker 3: know what, our brains aren't built that way. Arianna Huffington
• 4:08
  Speaker 3: taught us that in one of our pods, right, put
• 4:11
  Speaker 3: the phone away, especially at night, put it to bed
• 4:13
  Speaker 3: in another room. But it definitely the distraction is the phone.
• 4:17
  Speaker 2: Yes, she made a little little her company made little
• 4:19
  Speaker 2: telephone sleeping bag, sleeping bags. It's a very cute idea. Okay,
• 4:26
  Speaker 2: you know it all reminds me a little bit of it.
• 4:28
  Speaker 2: I think there's an old, old sort of Jewish wisdom
• 4:31
  Speaker 2: about if if you're tempted by a weakness. You have
• 4:34
  Speaker 2: to build a fence around it. And if that fence
• 4:37
  Speaker 2: doesn't work, you've got to build another fence. I think
• 4:40
  Speaker 2: we're coming down to you, but personally, I'm going to add,
• 4:43
  Speaker 2: you know what it's become for me, And it might
• 4:45
  Speaker 2: be a symptom of having worked remotely now for so long.
• 4:48
  Speaker 2: It's other people. I find it so so hard to
• 4:52
  Speaker 2: work when there's actual real life people around nowadays. Like
• 4:55
  Speaker 2: I like communicating on teams and such like and staying
• 4:58
  Speaker 2: in touch with people throughout the day, but once I'm
• 5:01
  Speaker 2: actually in real proximity to another person, could be my wife,
• 5:04
  Speaker 2: could be in the office, the hardest thing in the world.
• 5:08
  Speaker 3: Yeah, you know you're right. When I'm in the office,
• 5:10
  Speaker 3: that happens to me too. I'm lucky there's nobody here
• 5:12
  Speaker 3: to distract me, but office is definitely less productive.
• 5:16
  Speaker 2: One last go Rihanna, since you're back with us.
• 5:18
  Speaker 6: Okay, I'm trying my third microphone.
• 5:20
  Speaker 2: Yeah, okay, all right, okay, so over to you then
• 5:25
  Speaker 2: on your cryptomte.
• 5:26
  Speaker 6: Yeah, so I actually definitely share all of your experiences.
• 5:31
  Speaker 6: I keep my phone on with all the notifications turned
• 5:34
  Speaker 6: off at all times, so my phone doesn't distract me
• 5:36
  Speaker 6: at all, which is really nice. I also have like
• 5:38
  Speaker 6: do not disturb mode, and I also get distracted really
• 5:42
  Speaker 6: easily by people around me. Unfortunately, the bit that I
• 5:46
  Speaker 6: can't unplug is teams. So when people message me on teams,
• 5:49
  Speaker 6: I just completely forget everything that I'm doing and zoom
• 5:53
  Speaker 6: in on whatever conversation is happening there, whatever people are
• 5:56
  Speaker 6: asking me. So I definitely know that I'm very easily
• 6:00
  Speaker 6: distracted by people, and I've tried to minimize that as
• 6:04
  Speaker 6: much as possible, but I find it really hard to
• 6:06
  Speaker 6: plug from teams.
• 6:08
  Speaker 3: That's a really good point, Arianna, because I do the
• 6:10
  Speaker 3: same thing with teams. But what also gets me is
• 6:13
  Speaker 3: my email will ding when I get something in the inbox,
• 6:16
  Speaker 3: and it's like Pavlov's dog. As soon as I hear
• 6:18
  Speaker 3: the ding, I go over to email and see what
• 6:20
  Speaker 3: they have to say, and it completely breaks the rhythm.
• 6:23
  Speaker 3: I gotta I have to change that.
• 6:26
  Speaker 6: Yeah, so I turned that off for email, but I
• 6:27
  Speaker 6: can't turn it off for teams because I do feel
• 6:29
  Speaker 6: like it's useful to be able to have that kind
• 6:31
  Speaker 6: of more samplenous of communication. But there are times where
• 6:35
  Speaker 6: I do turn it off, Like if I do need
• 6:37
  Speaker 6: to block off a few hours for focus work, I
• 6:39
  Speaker 6: sometimes do close teams because otherwise I don't focus.
• 6:45
  Speaker 2: Okay, this is a This is all a very real
• 6:48
  Speaker 2: portrait of what Sean in his proposal refers to his
• 6:52
  Speaker 2: digital overload everybody apart from in my case, which is
• 6:55
  Speaker 2: like an IRL overload. Okay, but other than that, sure you,
• 7:00
  Speaker 2: how would you further define digital overload and the dynamic
• 7:03
  Speaker 2: as you see it? With another nice phrase in your proposal,
• 7:07
  Speaker 2: which was that a deep focus?
• 7:10
  Speaker 4: Yeah, I think it's definitely. There's almost like a hierarchy
• 7:14
  Speaker 4: of different apps that we respond to. So like I
• 7:19
  Speaker 4: feel the same way tim if I get something through email,
• 7:21
  Speaker 4: I want to go to that channel because it seems
• 7:23
  Speaker 4: more official. But then at the same time, a team's
• 7:26
  Speaker 4: message or whatever, if you have Slack or one of
• 7:29
  Speaker 4: those other tools, Yep, it seems very personal, like it's
• 7:33
  Speaker 4: something that can be done quicker, I suppose. So I
• 7:37
  Speaker 4: don't know how to balance that. But when I meant
• 7:39
  Speaker 4: by deep focus work, it's usually when anybody's creating something
• 7:43
  Speaker 4: a presentation or written document. It's kind of pulling things together.
• 7:48
  Speaker 4: That is to me, the most sensitive time where you
• 7:51
  Speaker 4: cannot be distracted or interrupted because I get completely thrown off,
• 7:54
  Speaker 4: and I'm sorry it happens to a lot of people.
• 7:56
  Speaker 4: At least, you know, twenty thirty minutes to get back
• 7:59
  Speaker 4: to where I was. So I don't know exactly how
• 8:02
  Speaker 4: if it is a silver bullet to fixing that, they
• 8:06
  Speaker 4: can certainly assist was certain features, but it is a
• 8:11
  Speaker 4: constant struggle.
• 8:12
  Speaker 6: I want to build off of what Sean said because
• 8:14
  Speaker 6: I think for a lot of the people who are
• 8:17
  Speaker 6: listening to our podcast, and I know for myself, it's
• 8:19
  Speaker 6: not just creating things, but also data analysis. One of
• 8:22
  Speaker 6: the big challenges there is we're often comparing information from
• 8:25
  Speaker 6: a bunch of different sources. Right we have a problem,
• 8:28
  Speaker 6: we're trying to maybe find the source of that problem,
• 8:31
  Speaker 6: and that already requires holding a bunch of different stuff
• 8:33
  Speaker 6: in your head. And that's where an interruption can be
• 8:38
  Speaker 6: really bad, because you can't just go back to what's
• 8:41
  Speaker 6: on the screen is you also have to remember, you know, oh,
• 8:44
  Speaker 6: I have to look at the second tab, or oh,
• 8:46
  Speaker 6: I'm comparing this to something else that I know about.
• 8:48
  Speaker 6: I think that's one of the places where distractions are
• 8:51
  Speaker 6: particularly pernicious.
• 8:54
  Speaker 3: And I'll build on that too are on it, because
• 8:56
  Speaker 3: it just happened to me thirty minutes ago at my
• 8:59
  Speaker 3: advanced age, which when I get distracted, I forget what
• 9:02
  Speaker 3: I was doing. So I just happened to me. I
• 9:04
  Speaker 3: was posting something on social, I got the email ding,
• 9:07
  Speaker 3: I read the email, and then I sat here for
• 9:08
  Speaker 3: five minutes saying what was I doing? So it could
• 9:12
  Speaker 3: be tough switching back and forth.
• 9:14
  Speaker 2: I was just worried you were going to say you
• 9:15
  Speaker 2: have a post office tim you know, well for old time,
• 9:21
  Speaker 2: say for old time sake, image check Dina. With regards
• 9:25
  Speaker 2: to all of these factors, and when we think about
• 9:29
  Speaker 2: it's place in this context, first of all, do you
• 9:33
  Speaker 2: think it's it's part of it's REMIT or expanding REMIT
• 9:36
  Speaker 2: to minimize distraction for the digital work workforce, or is
• 9:40
  Speaker 2: it just about enabling productivity tools and you leave the
• 9:43
  Speaker 2: rest of the employees themselves.
• 9:45
  Speaker 5: How about a little bit of everything right so it
• 9:48
  Speaker 5: can provide some alternatives or setting blocks enabling do not
• 9:54
  Speaker 5: disturb globally, whether it's it's having it would have a
• 9:58
  Speaker 5: little bit of settings as an switch off team messages
• 10:01
  Speaker 5: or put them on snooze when you get the alerts
• 10:03
  Speaker 5: of the emails, and like Tim, whenever I see a message,
• 10:06
  Speaker 5: I have to go and read it on my mail
• 10:08
  Speaker 5: or a message on teams, So that distracts me a lot.
• 10:11
  Speaker 5: But we can just put in like a snooze, like
• 10:14
  Speaker 5: do not alert me in my focused time that you
• 10:16
  Speaker 5: are getting dedicated, et cetera, because you want to be
• 10:20
  Speaker 5: in flow. You want to be in a flow state
• 10:22
  Speaker 5: of mind where you want to be focused on, like
• 10:25
  Speaker 5: Sean was mentioning earlier, a little bit of slides that
• 10:28
  Speaker 5: you're building or a content that you're working on, and
• 10:31
  Speaker 5: we can have some different aspects to do so it
• 10:34
  Speaker 5: can help assign days or hours of different work blocks
• 10:39
  Speaker 5: or patches of work where you can focus on something
• 10:43
  Speaker 5: in specific, or even a themed kind of thing, which
• 10:46
  Speaker 5: actually looks very nice. If you try and sketch out
• 10:48
  Speaker 5: your whole week in a theme kind of thing, it
• 10:51
  Speaker 5: would maybe allow you to have less amounts of distractions
• 10:54
  Speaker 5: and maybe have distraction time in between of the times
• 10:58
  Speaker 5: where you're going to check your mail, checker, slack checker, teams,
• 11:01
  Speaker 5: et cetera, et cetera. So having this educated aspect, I
• 11:06
  Speaker 5: think we can provide it from a technology perspective, but
• 11:09
  Speaker 5: we need to empower people and employees at the end
• 11:13
  Speaker 5: of the day to actually have this balance out. You
• 11:15
  Speaker 5: have the technology, you have the tools to do it,
• 11:17
  Speaker 5: but you need to learn how to better focus on
• 11:21
  Speaker 5: how to better. Well, let's distract yourself and rely on
• 11:24
  Speaker 5: the fact that we are like humans at the end
• 11:27
  Speaker 5: of the day, we are not made to multitask. We
• 11:29
  Speaker 5: need to be focusing on what we need. And I
• 11:31
  Speaker 5: think I read that somewhere at some point that we
• 11:33
  Speaker 5: take around forty minutes to get back to the flow
• 11:36
  Speaker 5: state that you get to do. So how many forty
• 11:39
  Speaker 5: minutes would you have in a day to get back
• 11:41
  Speaker 5: to the actual tasks. So minimizing the distractions really is helpful,
• 11:45
  Speaker 5: which is going to be a good productivity metric if
• 11:49
  Speaker 5: you want to measure people's productivity eventually rights.
• 11:53
  Speaker 2: And it is also occasionally or generally a bit guilty
• 11:57
  Speaker 2: of also creating more distractions. Right, We've been hearing not
• 12:01
  Speaker 2: just on a matter of introducing more and more technology
• 12:04
  Speaker 2: into our lives, which is not really it is doing
• 12:07
  Speaker 2: right as so much as it's being a sort of
• 12:09
  Speaker 2: local conduit of it, But in terms of perhaps you know,
• 12:12
  Speaker 2: introducing excessive number of applications over complicating tools and necessary
• 12:18
  Speaker 2: or alert software SPRAAD, etc.
• 12:21
  Speaker 5: Yeah, it's the mix of both. Technology is going to
• 12:24
  Speaker 5: keep on evolving. We will start well, we'll keep on
• 12:27
  Speaker 5: having new applications and new ways of working every single day,
• 12:31
  Speaker 5: every single minute actually now. But we need to have
• 12:34
  Speaker 5: the control not within only it. It could be a
• 12:38
  Speaker 5: service provider at the end of the day, but then
• 12:40
  Speaker 5: also could be an enabler where we can recommend to
• 12:44
  Speaker 5: the users or the customers what to use at what
• 12:46
  Speaker 5: time or direct them like we do in next THNK
• 12:50
  Speaker 5: with some engage campaigns at some certain hours, et cetera.
• 12:53
  Speaker 5: So we can try and see that and do it,
• 12:55
  Speaker 5: but again it will go back to the employee at
• 12:58
  Speaker 5: the end of the day to choose not to go
• 13:00
  Speaker 5: through and chase the distractions and have the optimization and
• 13:04
  Speaker 5: focus on the flow aspect. Whether you can do that
• 13:07
  Speaker 5: by reducing repetitive or manual tasks through AI or automation
• 13:11
  Speaker 5: and such things in the background, you can.
• 13:16
  Speaker 2: I see and tim when we think about applications specifically,
• 13:22
  Speaker 2: how much time do you think we're losing to sort
• 13:23
  Speaker 2: of context switching between apps and whatever. The effective kind
• 13:27
  Speaker 2: of strategies for cutting that down in the digital workplace
• 13:31
  Speaker 2: from it.
• 13:32
  Speaker 3: A lot of that is almost outside of at least
• 13:36
  Speaker 3: it operations control, because the application suite that an employee
• 13:41
  Speaker 3: needs to use is defined by the business, not by it.
• 13:44
  Speaker 3: So in my experience, I'd seen people contact switching just
• 13:49
  Speaker 3: to make the applications work in between two applications. Their
• 13:52
  Speaker 3: primary need was to have notepad so that they could
• 13:55
  Speaker 3: copy and paste information between the two applications. It's so inefficient.
• 13:59
  Speaker 3: But I kind of put together a bit of a
• 14:01
  Speaker 3: it's not a top ten list, it's nine. I'll hit
• 14:04
  Speaker 3: you with a couple of things other than decks, allowing
• 14:07
  Speaker 3: you to get rid of the shoot yourself in the
• 14:10
  Speaker 3: foot distractions, right, the technology disruptions that we induce on
• 14:14
  Speaker 3: our employees all the time. There are the logical things
• 14:18
  Speaker 3: that we can do. One is and I've done it
• 14:20
  Speaker 3: on mine, but it can do it across the enterprise.
• 14:23
  Speaker 3: Change the outlook default for meetings to twenty five minutes
• 14:26
  Speaker 3: instead of thirty, or fifty minutes instead of sixty, and
• 14:30
  Speaker 3: give yourself some time between meetings so that you can
• 14:33
  Speaker 3: regain your thoughts. That way, you don't have to contact
• 14:36
  Speaker 3: switch in the middle of a meeting. You know you've
• 14:38
  Speaker 3: got a little bit of a break in between. That
• 14:40
  Speaker 3: was a big change for me. And on email, we
• 14:44
  Speaker 3: used to say this at Hartford all the time. It
• 14:46
  Speaker 3: just came back to me, what's the SLA on an
• 14:48
  Speaker 3: email reply? There is no SLA. Right check email once
• 14:52
  Speaker 3: a day, shut off the ding, shut off the little
• 14:55
  Speaker 3: vibration on your phone, and say I'm checking email at
• 14:58
  Speaker 3: the end of the day between four and five. And
• 15:00
  Speaker 3: other than that, don't look at it. Set up maintenance windows.
• 15:04
  Speaker 3: It can make sure they don't impact employees when they
• 15:08
  Speaker 3: only maintain devices in a certain window. There's other benefit.
• 15:13
  Speaker 3: There's other things you can do, like single sign on
• 15:16
  Speaker 3: password synchronization, standard password managers. I like it taking a
• 15:24
  Speaker 3: step back and just looking at the logical things that
• 15:29
  Speaker 3: they can do. And I found there's one other point.
• 15:32
  Speaker 3: I think to make time, we focus on distractions, We
• 15:36
  Speaker 3: focus on things that impact productivity. I think in the
• 15:40
  Speaker 3: same breath, we should be looking at people that don't
• 15:45
  Speaker 3: take breaks intentionally. We look for the productivity gaps, look
• 15:49
  Speaker 3: for people that are on their device all the time,
• 15:52
  Speaker 3: find the machines that or find the employees that work
• 15:55
  Speaker 3: through lunch, that go from meeting to meeting to meeting
• 15:58
  Speaker 3: and get them some advice and some help because they're
• 16:01
  Speaker 3: going to burn out. I think there's some logical things
• 16:03
  Speaker 3: that we can do to use that data for employee
• 16:05
  Speaker 3: benefits versus just looking for productivity hits.
• 16:09
  Speaker 2: Do you think that might feel a little You know,
• 16:11
  Speaker 2: we were discussing the other week about how IT doesn't
• 16:15
  Speaker 2: want to become corporate secret police, you know, right?
• 16:18
  Speaker 4: You know?
• 16:19
  Speaker 2: Like is conversely, there could there be something kind of
• 16:22
  Speaker 2: intrusive about even making those kind of recommendations we see
• 16:26
  Speaker 2: you've been working too hard is almost as could almost
• 16:28
  Speaker 2: feel as intrusive as we see you've not been working
• 16:30
  Speaker 2: hard enough.
• 16:31
  Speaker 3: It could be. I think it depends on the company culture, right.
• 16:33
  Speaker 3: You've got to you've got to do it in the
• 16:35
  Speaker 3: right way with the right messaging. It can't be hey,
• 16:38
  Speaker 3: we've been watching you and we notice this. It's got
• 16:40
  Speaker 3: to be done through a message of help and benefit
• 16:44
  Speaker 3: versus oversight. But I think there's a way. I'm just
• 16:48
  Speaker 3: looking for creative ways for it, partnering with HR, partnering
• 16:52
  Speaker 3: with the business to do things that it doesn't or
• 16:56
  Speaker 3: wouldn't normally do. Now that they've got some data. The
• 16:59
  Speaker 3: last thing I would say is we can be as
• 17:02
  Speaker 3: creative and brainstorm as many ideas as we want. It
• 17:07
  Speaker 3: doesn't compare at all to just asking them ask employees
• 17:13
  Speaker 3: what are the distractions? Like we just did the roundtable
• 17:15
  Speaker 3: that we just did, it should be asking employees what
• 17:18
  Speaker 3: are the distractions that we can help with and start
• 17:20
  Speaker 3: to crowdsource ideas to help them get through their day.
• 17:27
  Speaker 2: All right, Ana, it seems like we're discussing this dynamic
• 17:31
  Speaker 2: between the pressure over reality of being all of us
• 17:34
  Speaker 2: always available, always on, with that need to do and
• 17:39
  Speaker 2: deliver deep work and really enter our respective flow states.
• 17:44
  Speaker 2: Interested in you your broader reflections on this dynamic or
• 17:47
  Speaker 2: anything we haven't touched upon so far.
• 17:49
  Speaker 6: Yeah, I think we've touched on a lot of the
• 17:50
  Speaker 6: different elements, and I just kind of want to name
• 17:53
  Speaker 6: and summarize the fact that there are these three specific components, right.
• 17:57
  Speaker 6: One is the tech stack. How do the tools that
• 18:00
  Speaker 6: we have facilitate a particular way of working, like when
• 18:03
  Speaker 6: we have a million different pieces of software, and we've
• 18:05
  Speaker 6: talked about how challenging this is, especially now right, especially
• 18:09
  Speaker 6: in the last few years, how that's gotten worse. The
• 18:12
  Speaker 6: second part is the sort of individual responsibility component right,
• 18:19
  Speaker 6: And obviously in the US we're big fans of that.
• 18:22
  Speaker 6: That's a big part of our culture. Like we really
• 18:24
  Speaker 6: want to figure out how do we each individually take
• 18:27
  Speaker 6: ownership of how we're doing this right. Like I was saying,
• 18:30
  Speaker 6: I have very specific settings on my phone that I
• 18:32
  Speaker 6: have customized to not be disruptive. I have my work profile,
• 18:38
  Speaker 6: I have my nighttime profile, Like everything's set up the
• 18:41
  Speaker 6: way I know I need it in order to facilitate
• 18:45
  Speaker 6: my ability to be present both at work and in
• 18:48
  Speaker 6: my life. And then the third part I think is
• 18:51
  Speaker 6: company culture. And Tim mentioned this, but I do think
• 18:54
  Speaker 6: that it's so so critical and it can be hard
• 18:57
  Speaker 6: for organizations to really be very honest about this, I think,
• 19:02
  Speaker 6: because there's the company culture that we want to have,
• 19:04
  Speaker 6: and then there's the company culture that we actually build
• 19:07
  Speaker 6: in practice. So, for example, we can promote good behaviors
• 19:11
  Speaker 6: by encouraging people to take breaks, but in a culture
• 19:15
  Speaker 6: that rewards hustle, people still use that as a perverse incentive. Right,
• 19:20
  Speaker 6: it's going to incentivize people to not take breaks. It's
• 19:22
  Speaker 6: going to be used as a badge of honor and
• 19:25
  Speaker 6: merit and proof that you're the hardest worker. If your
• 19:28
  Speaker 6: company actually rewards people for not taking breaks, even if
• 19:32
  Speaker 6: they are nominally saying, oh, yes, we want.
• 19:35
  Speaker 2: You to take breaks.
• 19:36
  Speaker 6: So I think that's really important, right, And I think
• 19:41
  Speaker 6: it can be really hard to talk about that, frankly,
• 19:44
  Speaker 6: because it does require a certain amount of bluntness that
• 19:51
  Speaker 6: is not necessarily what people are willing to bring up. Right, Like,
• 19:56
  Speaker 6: the people who, for example, are managing these community don't
• 20:00
  Speaker 6: necessarily have authority to ensure that the wrong thing isn't
• 20:05
  Speaker 6: being incentivized, right, Those problems are owned in different places.
• 20:11
  Speaker 6: So I think that's something that makes it a particularly
• 20:15
  Speaker 6: challenging problem, and that can't be fixed just from one angle.
• 20:19
  Speaker 2: Right.
• 20:19
  Speaker 6: So, if you're the person who is, for example, setting
• 20:23
  Speaker 6: the IT campaigns, you may have very good intentions, but
• 20:27
  Speaker 6: you're working in a context that you don't necessarily control.
• 20:30
  Speaker 6: In the same way, you might not be able to
• 20:32
  Speaker 6: reduce the tech stack, but you can potentially start to
• 20:35
  Speaker 6: implement policies or look for tools that might ease that burden, like,
• 20:41
  Speaker 6: for example, figuring out are there ways that we can
• 20:44
  Speaker 6: build better integrations or create automations that will make it
• 20:49
  Speaker 6: easier to work between different software Right. That was one
• 20:52
  Speaker 6: of the big motivations for us behind Amplify is bringing
• 20:56
  Speaker 6: the technology to where people are already working, rather than
• 21:01
  Speaker 6: asking them to.
• 21:01
  Speaker 2: Meet us where we are one hundred percent wonderful. Last words,
• 21:04
  Speaker 2: and thank you so much for listening. We hope you
• 21:07
  Speaker 2: haven't been listening as a distraction as a way of
• 21:10
  Speaker 2: avoiding much needed work. And if you are, well, it's
• 21:13
  Speaker 2: over now and you have to get back to it
• 21:15
  Speaker 2: or you have to find something else to listen to
• 21:17
  Speaker 2: or do, and just remain to me to thank Tim Shure,
• 21:22
  Speaker 2: Dina Oriana and of course our producers earlier and Catherine
• 21:25
  Speaker 2: there as well, and look forward to seeing you all
• 21:29
  Speaker 2: very soon.
• 21:29
  Speaker 5: Goodbye.
• 21:32
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• 21:54
  Speaker 1: Until next time,