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Crate & Barrel CEO Janet Hayes on Weathering Turbulent Times for Retail
Crate & Barrel CEO Janet Hayes on Navigating Turbulent Times for Retail
16 Dec 2022
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As CEO of retail giant Crate & Barrel, Janet Hayes has a unique perspective on how the pandemic disrupted consumers’ behaviors and altered attitudes. Lifestyles changed drastically, and so did customers’ demands for their homes and, increasingly, home offices. Crate & Barrel had to nimbly react to—and, ideally, anticipate—these shifts. Hayes says the company weathered the market’s turbulence by staying focused on what remains consistent: customers’ core expectations of value, quality, inspiration, and…
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