Latest / Cloud Wars Live with Bob Evans
How to Scale a Business Today: Embrace Customers, Uncertainty, and a Little Friction | Uphoff on Industry
The Big Themes:The need for speed: scaling a business is more difficult than ever, because the rapid pace of change across industries requires leaders to make big decisions more quickly than ever before—and still get the decisions right.The primacy of customers: Tony channels Walter White of Breaking Bad, and says that today, customers are "the ones who knock," meaning they're dictating the terms of deals and services to vendors, not the other way around.The upside of friction: Generally, friction is seen as an impediment to scale, but Tony says that some forms of friction are good, in that…
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