Latest / Inside Strategic Relations / The greatest problem solving skill never taught
Transcript
- 0:01There are some things I can do inherently well when it comes to problem solving
- 0:05that I can teach you in a matter of minutes so that you can solve
- 0:08bigger problems more effectively and get better results. I'm justin hit from inside Strategic
- 0:13relations where we talk about critical thinking and problem solving. One of the concepts
- 0:18I'd like to share with you today is called backing out of a problem,
- 0:22where the problem becomes the solution and some kind of ancillary or tangential event eliminates
- 0:29the need to solve the problem. So hopefully I can give you a practical
- 0:32example. Let's say you're in a village and you have food insecurity, clean
- 0:37water problems, but you do have some basic access to technology. You have
- 0:43a certain amount of knowledge or information. Now this you may relate because many
- 0:47of the folks are subject matter experts, and you may have knowledge in an
- 0:52industry, and sometimes you ask yourself, why don't other people know these things?
- 0:57Well, the problem that you're facing may be solved by helping other people
- 1:03understand the basics of what you know so that they're better prepared to hire you
- 1:07for a service. Now, again, many of the people that are on
- 1:11this newsletter are subject matter experts that are either looking for career advancement, they're
- 1:15seeking out ways to improve their situation as far as being a consultant or a
- 1:22business owner or executive. And this expertise and knowledge is difficult to convey,
- 1:27but it's necessary for the hiring manager or a recruiter or a client to understand.
- 1:33So backing out of the problem, and the problem, of course is
- 1:37the not the exposure, but the transforming your knowledge into revenue, we now
- 1:44look at what can we do. So I'm working with somebody in a foreign
- 1:49country and they do legitimately have limited resources, and I've asked them. I
- 1:55said, look, I will pay you to produce a video that teaches me
- 1:59how to do something that you know very well. All I need is a
- 2:01ten or fifteen minute video. I'll put it on one of my podcasts,
- 2:06I'll put it on one of my newsletters. I'll wrap some content around it
- 2:07to see if my audience is interested. Because their problem of food insecurity,
- 2:15not having clean water, and other other issues associated with that, nutrition and
- 2:20hunger, that kind of thing I know how to solve, but I know
- 2:23it's not going to be solved by just giving them money, because it could
- 2:28be a scam. It could be they don't use money properly. They may
- 2:35be just asking for money because it's the only possible solution that they know of.
- 2:38And so I said, well, do the video, and they say,
- 2:42well, I don't have any data. I don't have any you know
- 2:46good, I don't have a good video camera. And so what they're doing
- 2:49there is instead of solving a problem, which is how can I find a
- 2:53video camera? How can I record this video? And by the way,
- 2:55this person has the title of a content creator, they are a digital marketer.
- 3:01So the access to these things may not be sufficient, so they could
- 3:07believe that the camera they have isn't good enough. They can believe that they're
- 3:09not comfortable speaking. What we do when we back out of the problem is
- 3:15we document the problem. We write in a list all the excuses, because
- 3:21excuses are really the bigger problem here, all the excuses that are keeping you
- 3:25from doing something. And then we look at the skill set that's necessary to
- 3:30overcome these problems or excuses, and then we, on a third sheet of
- 3:35paper, take massive action. Now I know a lot of folks will just
- 3:39worry and not take action, but I'm telling you literally make a list of
- 3:43the problems you face, the challenges, the concerns, the frustrations. This
- 3:46could be a journaling exercise, this could be an end of the day activity,
- 3:50just to get those problems out of your brain. You often find that
- 3:53some of the things that are top of mind are more action oriented. So
- 3:57you're worried about needing to do something thing, and so you just can put
- 4:01that worry on a to do list and then come back to it later.
- 4:04But other things are legitimate. You're concerned about the economy, you're concerned about
- 4:09food security, You're concerned about immediate needs like food and shelter. So you
- 4:13make a little list. Now you might be saying with justin, I don't
- 4:15have a pad of paper. Well, for god's sakes, you're listening to
- 4:18a podcast on a digital device. You can use a notepad, you can
- 4:23use something else. It's about creative thinking. It's about understanding the foundations of
- 4:28our concerns. It's about addressing heads on that fear and doing something anyway,
- 4:34So you have this list. And in this case, he's saying he doesn't
- 4:38have camera, he doesn't have you know he doesn't. I'm believing he's not
- 4:43English is the second language. I'm believing he's not comfortable doing something in English.
- 4:46So my recommendation is is to basically use someone else's camera by holding a
- 4:57small workshop in his village where he teaches what he was going to teach me,
- 5:01except to the people in the audience and ask them, hey, look,
- 5:05I'm going to focus on giving you the very best information I can so
- 5:09that you can grow your own food. Because he does have skills. A
- 5:13lot of times people when they face problems, they don't believe they have solutions,
- 5:15but that solution is so close to them that they think of maybe the
- 5:19better answers outside. But in this case, this gentleman has skills. And
- 5:25so if he's teaching these skills and an informative and focused session to people in
- 5:30his own community so that they can do the same, now we're addressing the
- 5:35food security challenge. If he's teaching them how to solve a problem that he
- 5:41also faces, and he can be honest, he can say, look,
- 5:44I don't have all the solutions of this, but here's what I know.
- 5:46What else do you know? Now you've got collaboration in partnership, so you've
- 5:50multiplied the resources available to solve the problem. It's also possible that he can
- 5:56say, look, because I'm focusing on giving you the very best information i
- 5:59can about how to have healthy meat in your home and how to solve food
- 6:02insecurity challenges. If you would just please record the session on your phones and
- 6:08then share it with your friends, now you've got a marketing campaign because a
- 6:13few people will videotape it so that they can watch it later, and then
- 6:15they can share it on their data plans on their phones with their friends and
- 6:19community. And then you say, look, I know you're going to have
- 6:23questions about these things, and so I'll be more than happy if you'll do
- 6:27this for me, which is to record the presentation and share it on social
- 6:30media. Then I will offer an answer any of your questions in the next
- 6:34workshop. So we'll hold a special workshop just for you to answer your questions.
- 6:40Now, what's happened here? Well, somebody in a third world country.
- 6:44I don't like using that term, because what really is a third world
- 6:46country? It's just somebody who claims to be a first word country saying the
- 6:50other person is not as good. But the truth is humans are humans,
- 6:55and humans all have skills and value and if we can package these values and
- 6:59help other people solve problems, then many of the things that we want will
- 7:01come to us. So in this case, he would have a video recording,
- 7:08not necessarily one that he could send to me and get paid for,
- 7:12but maybe he could. But he'd also have a small community of individuals.
- 7:16He'd also have the credibility of a third party recording, and so when those
- 7:21people share it, he could send me a link to one of the people
- 7:24who shared, and then I could just download the video. There's so many
- 7:28solutions in this. Now here is the challenge many of my long term clients
- 7:33and coaching members. This is inherent in the way they look at problems.
- 7:39They see a problem and they write it down, and then they outline what
- 7:43skills that they need to have, not necessarily that they need personally, but
- 7:46skills that need to solve the problem. And in this case it's food security.
- 7:49What do you need the knowledge to grow gardens and food? Well,
- 7:54what do you need to grow the food seeds? Who has the seeds?
- 7:58See what we're doing here. Your car doesn't work. You like the car
- 8:01to work. Who can fix the car? What skills are necessary to fix
- 8:05the car? Who has those skills, and then we take action three simple
- 8:11steps. And the reason it becomes inherent is because the more that you practice
- 8:15it, the easier it becomes. You don't need to write an essay about
- 8:16the problems you base. You can just make a list. You know,
- 8:20here's what we're trying to do, here's what we need to do it,
- 8:24and here's the action we're going to take. Now what you need to do
- 8:28It is not always aligned with what is actually necessary to do the problem,
- 8:31because this individual thinks they need money or a better camera or better tools.
- 8:35And I don't know if you felt that way. You know you want to
- 8:37get into podcasting because podcasting is a great way for a subject matter expert to
- 8:41build an audience and then within that audience to build consulting in career opportunities.
- 8:46But now you're watching videos about what cameras do you need and what tools?
- 8:50You don't need any tools. Just pull out that phone and get started.
- 8:54None of my audio or video or content is polished. It doesn't have to
- 9:00be, because I'm looking for individuals willing to take action, not individuals that
- 9:05have excuses and want to procrastinate. And then what I try to do is
- 9:07help you convert the excuses into action so that you can build up the resources
- 9:13that you need to solve the problems that you face. Now, this is
- 9:16not a system that you have to be biologically able to use. It came
- 9:22to me through my dad being a marine, and he'd very often say so,
- 9:26we'd send us out on tasks in the yard, picking up rocks in
- 9:28the yard or mowing the grass, and he wouldn't accept an excuse when we
- 9:33couldn't get the grass mode. He'd come home from work after work and what
- 9:37I understand to be a hard day's work. I've even gone to work with
- 9:39him to see what his days are like. And he comes home and he
- 9:43says, grass is not mode. He's not looking for why I didn't mow
- 9:48the grass, because his expectation was the outcome and result. Now, it's
- 9:54easy to be that way for other people, and to hold other people accountable
- 9:56and with high expectations of what other people should do. But when you turn
- 10:01that back on yourself, you actually get things done. Because when I go
- 10:05out there and mow the grass, what I found out is that even if
- 10:09I stomped the mower, even if I put water in the fuel tank,
- 10:11even if I crashed the mower into trees. No matter what I did to
- 10:16that mower, he's going to fix that mower and send me back out to
- 10:18mow the grass. It was actually easier to simply just mow the grass and
- 10:24get the work done and be done with it. Then it was to find
- 10:28reasons and excuses why I couldn't mow the grass. And what this taught me
- 10:33over time was is that I didn't mind mowing the grass, but I didn't
- 10:37I wanted to get paid for it. So my father wasn't certainly going to
- 10:39pay me, because of course he's having all these expenses associated with maintained the
- 10:45mower. I'd run the mower over rocks, I'd run the mower over stumps,
- 10:48I crashed the mower into stuff, and he just kept fixing it.
- 10:50So he's got a lot of expenses associated with this. But again, he's
- 10:54got to teach me a lesson. He's a little bit stubborn. And the
- 10:56lesson I learned is that mowing isn't that if you just do it. But
- 11:01I'd much rather mow and get money for mowing, and I wasn't going to
- 11:05get that at home, So I asked, can I take the mower and
- 11:07mow other people's yards, because I went up, knocked on the door,
- 11:09and can I mow other people's yards? And yes, I could mow other
- 11:13people's yards. And I get twenty bucks for mowing a yard, thirty bucks
- 11:16from mow in the yard, and that was enjoyable. Now interesting enough,
- 11:18my dad said, well, you know, maintaining a lawnmower is expensive and
- 11:22fuel costs are always going up. Isn't that the way? And so I
- 11:26shared my earnings with my parents, who would drive me to different places the
- 11:30mo But the point of it is is it became an enterprise rather than being
- 11:33an excuse. It became a solution rather than be an excuse. Now I
- 11:39still mowed my own lawn and at the house, but we ended up getting
- 11:43a riding lawnmoarer because after a while I could demonstrate I wasn't going to wreck
- 11:46the mower up all the time, and it's entirely possible. He thought I
- 11:48was a complete idiot for running the mower into trees and running it over rocks
- 11:52and stuff like that, but he was patient and he was asked questions and
- 11:58helped me learn mowing wasn't that bad. Now, I forget these lessons sometimes.
- 12:05And when I was a young kid mowing, I figured out that I
- 12:09can get paid to mow the neighbor's yards. And when I was a teenager,
- 12:11I still was aggressive with the mower and figured out that he's just going
- 12:15to keep fixing the mower. Not that he liked fixing the mower, but
- 12:18if I was going to learn the lesson again, the lesson was is that
- 12:22the problems always exist. But the difference between someone who gets results and someone
- 12:30who keeps problems is the resources, the knowledge, the transformation of information that
- 12:37helps you turn excuses into outcomes. And now you've got an idea what the
- 12:43outcome you desire is. I wanted to get paid to mow the grass.
- 12:46This gentleman wants to have food security. We can now focus on the actions
- 12:52that create those outcomes. So I've asked him to send me a video.
- 12:56I don't care if he films it. I don't care if his local news
- 13:00station films it. I don't care if it's if it's a crappy looking video.
- 13:03I'm going to give him five dollars to create a ten to fifteen minute
- 13:07video explaining something that I've been able to confirm he has a credible outcome.
- 13:13You know, he knows how to do it, and so he's he always
- 13:18got to do is the video. That's it. Now on my side,
- 13:20I don't have to worry about it anymore. But it hasn't been a source
- 13:22of content because I'm not quite sure why he hasn't figured this out yet.
- 13:26But again, I'm coaching him, I'm working with him. I'm giving him
- 13:31ideas and concepts. I want to do the same for you. Now,
- 13:35you don't necessarily have to be a coaching client because we have a you know,
- 13:39an application process, and not everybody gets accepted. I mean, coaching
- 13:43clients are really for people who have a high income they want to transform into
- 13:46wealth, or they have a business. They're a business owner or an executive,
- 13:50and they want to get to that next level of recognition, authority,
- 13:54or even performance in their organization. But I can coach you through this podcast
- 14:00to say to you it's three simple pieces of paper, and you can do
- 14:03this in a journal or in your like an engineering notebook. It's outline the
- 14:09problems. You don't have to do ten pages, so you can do one
- 14:11page, just list the problems that are the biggest problems you have, outline
- 14:16or list the resources you need or desire, or even what you believe might
- 14:20be necessary to help solve that problem, and then we ask the rational question,
- 14:24what can we do today? What can we do right now? And
- 14:28what you often discover is the solution to your problems is within the definition of
- 14:31the problem itself. It's the understanding of the root cause and then ultimately doing
- 14:37something. Now, are you always going to do the right thing? Not
- 14:41necessarily? Are you always gonna Is the problem always going to go away in
- 14:45a timely fashion? No, I've had some problems that keep going off for
- 14:48like four years and it's not getting solved. But then again, are all
- 14:52problems worth solving? See, there's there's a context here that goes into what
- 15:00is it that you want? What is it that you're looking to create?
- 15:03Now, we've got resources on the website at www dot jwhco dot com.
- 15:09There is a catalog there with a bunch of resources we put together. At
- 15:13the main website www dot Inside Strategic Relations dot com. We got a free
- 15:18newsletter with more resources. But you don't need more resources to solve the problem.
- 15:24The main fact that you can identify, define and prioritize your problems can
- 15:31help you start eliminating those problems. Whether it's financial, whether it's a lack
- 15:35of influence, whether it's not being seen by the right people who can hire
- 15:39you. No matter what the problem is, there are solutions nearby. Now,
- 15:45you're not going to necessarily solve the problem individually, okay, and let
- 15:48me explain that before we wrap it up. The typical solution that I find
- 15:52has the longest, the longevity, and the power in the scale is to
- 16:00not try to do to do it yourself. It's to work with somebody or
- 16:04to build a team, or to organize resources to work as a collaborative to
- 16:10solve the problem. Not a you know, we're going to democratically decide what
- 16:15to do, but basically enroll people that have the skills that you don't have
- 16:19to either learn from them or to have them do the work, rather than
- 16:22you try to do everything yourself. There isn't another tool to buy, there
- 16:26isn't another book to read, There isn't anything to get you started other than
- 16:32to list the problems out, identify the resources, and do something that moves
- 16:37you towards a desired outcome. Now. Later along the line, yes,
- 16:41you may need to buy resources, but you'll have more context to know what
- 16:45training program, what coaching program, tools, what software, what management company,
- 16:52what marketing agency, what new idea or concept that you need to learn,
- 16:56And you'll be able to ask valid questions. And I mean validity is
- 17:00in your own mind of benefit. And so you'll stop spending your wheels,
- 17:06you stop wasting time, and you'll start moving faster towards the outcomes you desire.
- 17:11I'm justin hit with Inside Strategic relations where we talk about how to transform
- 17:15business relationships into profits. Guaranteed the problems you face today, solutions exist.
- 17:22They may not be in your grasp right now, but they are much closer
- 17:25than you can imagine. There are solutions out there that we can help you
- 17:29solve. But the main problem we want to make sure you can cover is
- 17:34to position yourself in a marketplace with authority so that you can transform business relationships
- 17:38in the profit. Everything you desire in life, somebody has it and can
- 17:44bring it to your doorstep. What I've talked about today here helps you clarify,
- 17:49identify, or narrow the scope and then ultimately get the action you're looking
- 17:53for. Thanks for listening. Again, if you have questions, visit www
- 17:57dot inside strategic relation dot com go to the contact page where you can ask
- 18:02your questions, and then we have free newsletters, podcast archives, a membership
- 18:07program, all kinds of resources so that you can get started right now,
- 18:11moving towards the outcome you desire. Again, I'm justin Hit. I'm a
- 18:15strategic relations consultant with lots of years of experience and the ability to help you
- 18:22solve complex problems in a profitable way. I want to thank you for listening
- 18:26and being a part of what we do, and I look forward to your questions.