Marianne Withers & Cath Wohlers - How Can BPOs Handle Vulnerable Customers With Empathy?
Peter Ryan has been talking to Marianne Withers for some time about the special needs of vulnerable customers. Marianne is the founder and CEO of The Verity Centre, a boutique contact centre and BPO in Portsmouth, UK. Marianne is joined in the discussion by Cath Wohlers, LIAISE Manager at England Illegal Money Lending Team, to talk about how comanies can engage with their most vulnerable customers.
How can contact centres and BPOs help vulnerable people get their life back on track if they have been caught out by gambling addiction, loan sharks, or just huge increases in their regular energy…
The skinny
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