Latest / Becker’s Healthcare Podcast / Reducing Burnout Through Smarter Healthcare Innovation with Dr. Maulik Purohit

Transcript

Reducing Burnout Through Smarter Healthcare Innovation with Dr. Maulik Purohit · Becker’s Healthcare Podcast

• 0:00
  Hello, and welcome to the Becker's Healthcare podcast.
• 0:02
  My name is Chanel Banger. And today, I'm
• 0:04
  excited to speak with regular guest, doctor Mollik
• 0:06
  Peroheth of DATOS X and PAM Health,
• 0:10
  who joins the podcast today to talk about
• 0:11
  some innovation trends and a bit more. Doctor
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  Perrohet, happy Doctors' Day, and thank you so
• 0:16
  much for joining me. Thanks for having me.
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  It's always a pleasure to be on. And
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  happy Doctors' Day to everyone and really broadly,
• 0:23
  physicians and clinicians,
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  in general. Health care is fun, and rewarding,
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  but also is a challenge on a daily
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  basis. And,
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  thank you to everyone that's involved in daily
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  clinical care as it's not easy, but definitely
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  rewarding, when you can help somebody, have a
• 0:38
  better day.
• 0:39
  Perfect. Well, to get us started out, could
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  you please introduce yourself and talk about your
• 0:44
  background a bit for listeners who aren't acquainted
• 0:46
  with you yet?
• 0:48
  Sure. Thanks, Chanel. My name is Malik Purath.
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  I'm a physician by background.
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  My, specialty is in brain injury and neurotrauma.
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  And get a background in research. I'm a
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  researcher by background, but also,
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  have been in the c suite as a
• 1:00
  chief health information officer overseeing digital infrastructure for
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  health systems. And I've also been a consultant
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  for, several Silicon Valley companies
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  regarding their health care verticals for,
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  technology.
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  And it's been a fun intersection of being
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  both on the health care health system side
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  on the provision of care, but also on
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  the industry side
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  and, developing new tools. And so I I've
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  been blessed to be able to see things
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  from both perspectives.
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  Love it. Thank you so much for the
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  introduction. And now can you talk about some
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  of the trends in innovation or just what
• 1:32
  you're watching right now on health care?
• 1:34
  Yeah. Thanks, Chanel. I think one of the
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  things that actually has been on top of
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  mind recently has been with physicians day or
• 1:41
  doctors day today. It has been, some of
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  the issues with burnout, and we've had a
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  lot of stories recently about clinician,
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  burnout, not just physicians, but also nurses and
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  other individuals in health care. Those are the
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  top two that people talk about. That's where
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  they're at the top of mind.
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  And I think today, it's a good day
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  to sort of as a reminder, think about
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  the people who are really on the frontline
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  of health care,
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  providing,
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  seeing patients, evaluating patients, taking care of them,
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  coming up with solutions,
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  going through the systems, the talents of the
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  systems.
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  And, really, it's a good day to think
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  and reflect on how can we make those
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  individuals have a better day. Because supporting our
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  frontline is actually the most important thing because
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  if you can help them have a better
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  day, it helps the patients have a better
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  day. And right now, there's a lot of
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  challenges from ever changing quality metrics and ever
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  changing documentation requirements and
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  new experiments with technology.
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  And so I think it's a good day
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  to reflect on all the things that we
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  do on the frontline
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  for patients
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  and
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  thank all those that that serve on that
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  front line. But at the same time, think
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  about how do
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  we address the challenge of burnout because it's
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  affecting everyone. And at the end of the
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  day, we're gonna have to face this one
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  way or the other. And
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  if we want qualified individuals who are educated
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  in the right way, taking care of all
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  of us at some point,
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  then we need to have some ways to
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  address that burnout issue.
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  Got it. Got it. And can we dig
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  a little bit deeper there? What are some
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  innovative solutions you seen that are helping with
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  burnout?
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  Yeah. For sure. I think one of the
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  things that's been queued in the last two,
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  three years and I won't name specific companies,
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  but, I think you guys know all the
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  big names is,
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  documentation has been big, and people know how
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  often,
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  this is a burden for for everyone that's
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  in health care. I will say personally,
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  you know, if I'm documenting on my panel
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  of patients,
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  it's usually an extra two to three hours
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  of time every night,
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  to do that. And you can imagine if
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  you do that every night, every day, that
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  can really burn somebody out in what they're
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  doing. And so some of the tools that
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  have been out there for documentation
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  that are improving that and and doing it
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  in real time, which I think is a
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  value added in multiple ways, the burnout issue
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  for sure. But then second, you get documentation
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  real time. You get the conversation adopted. You
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  get the orders and prescriptions, everything else done
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  in real time. So it actually is is
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  a quality and safety issue that helps patients.
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  And so I think technology,
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  is certainly helping.
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  Second, I would say is we do need
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  to look at some of the policies and
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  and that are in place, both for things
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  like pre authorization,
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  which is another challenge for physician offices, is
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  that every time you're recommending something for someone
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  and the insurance is fighting back, even though
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  it's something that makes a lot of sense,
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  it's really clinically indicated. There's good evidence supporting
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  it. So it says if someone has a
• 4:25
  suspicion for a tumor and you're ordering MRI
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  to look at it, those are valid things,
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  but you're getting a huge fight back from
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  insurance. And all it does is create multiple
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  rounds of effort
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  to help a patient achieve the goal of
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  better health, and yet we're getting a lot
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  of pushback from administration and insurance agencies
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  to, fight that battle. And at the end
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  of the day, it's hurting patients, and it's
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  hurting patients two ways.
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  One, because they're not getting the care they
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  need, but also because you're losing the workforce
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  that's supporting them because of of this issue.
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  And then third, in the space that I,
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  am in a lot, which is technology,
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  but, really, technology covers all of these aspects
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  because everything is digital these days, is how
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  do we implement AI in the right way,
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  for clinical settings? We've seen the huge proliferation
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  of AI everywhere in in our lives.
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  But having it be done correctly and with
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  the right way, with the right validation methods
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  and research and operational steps in,
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  in a health system is very, very critical
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  because oftentimes, the health system will buy technology,
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  but then the implementation is where it falls
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  apart. And you may get out the best
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  tool, but if it's not set up the
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  correct way in the ecosystem
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  and the operations in the ecosystem and the
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  workflow is not there, then it actually just
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  creates more burnout rather than actually creating a
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  solution. So I think these are the three
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  areas I would really focus on. One is
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  having better tools. Second is focusing on supporting
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  physicians in in their daily lives with preauthorization
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  other things in insurance. And third is implementing
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  tools the right way.
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  Got it. Got it. Well, thank you so
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  much for walking us through that, doctor Perrohet.
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  And I wanna thank you for your time
• 5:59
  today. But before I let you go, is
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  there anything else that listeners, Chanel?
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  Thanks, Chanel. It's always a pleasure to be
• 6:04
  on here. You guys do a wonderful job.
• 6:06
  It's always a great lineup, and I feel
• 6:08
  proud to be be part of that. I
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  think to me is a great day to
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  thank someone who who's cared for you, whether
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  it be a physician, whether it be a
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  nurse, whether it be a caregiver at home.
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  There is a lot of, effort that goes
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  into caring for patients and family members. It's
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  a great day to thank someone that's cared
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  for you and think of those that are
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  on the front line of of this work
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  And I appreciate being blessed to be in
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  this career because it's it's been an amazing
• 6:29
  journey. I've enjoyed the patients I've cared for.
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  I've learned tremendous amount from my patients, and
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  they're wonderful people. So I'm very appreciative of
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  having had the chance and opportunity to be
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  a physician.
• 6:39
  Perfect. Well, I wanna thank you once again
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  for your time today and for sharing your
• 6:43
  insights on the Becker's HealthCare podcast. Thank you
• 6:45
  so much. Thanks, Chanel.