Latest / The Think Factory Podcast
Gary Gregg, Chief Product Officer at OSG
In this episode of The Think Factory Podcast, Gary Gregg, Chief Product Officer at OSG, shares his insights on the evolving landscape of customer communications and how emerging technologies like AI and augmented reality are reshaping the industry. Gary discusses his career trajectory, from his early days in the CCM and CXM space to his current role at OSG, where he’s helping drive a digital-first strategy. He highlights the shift from static, one-size-fits-all communications to personalized, AI-driven experiences. The conversation also touches on the future of customer engagement through…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.