Real-Time Visibility for Contact Centers | Fred Stacey
Welcome back to The Tech Matchmaker Podcast! Host Gina Gibson catches up with returning guest Fred Stacey, CEO of Cloud Tech Gurus, for round two, and this time the conversation isn't about CTG. It's about Peregrine, the platform Fred co-founded to solve a problem almost nobody in the CX space has tackled: real visibility into what's actually happening inside your contact center platform.
Fred walks through how Peregrine pulls the config files, endpoints, and integrations most system admins can't even access through their platform's UI into a single, unified view, and how it monitors every…
The skinny
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