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Why Retention Beats Acquisition: The Logistics Founders Who Built a Forever Company With Bob Moran and Karen Galena
In this episode of Founder Talk, we sit down with Bob Moran and Karen, the CEO and President duo behind First Logistics. Together, they’ve grown their logistics business 20x in under a decade—without losing a single customer due to performance. But the real story lies in how they did it.
Here’s what you’ll learn in this episode:
✅ Why Bob semi-retired to focus on acquisitions, delivery expansion, and strategic real estate—and how Karen took the reins on daily operations to drive growth.
✅ How they built an unbeatable company culture where frontline workers stay for decades and customers show…
The skinny
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