Latest / The You Project / #2126 What's After The Goal? - Bobby Cappuccio

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#2126 What's After The Goal? - Bobby Cappuccio · The You Project

• 0:00
  Speaker 1: I get a team. It's the bloody the project that you.
• 0:03
  Speaker 1: I've been off. Well, you've had consistent podcasts because I
• 0:07
  Speaker 1: recorded about four and Monday last week. But I've had
• 0:09
  Speaker 1: a few days away from the mic. I feel refreshed.
• 0:13
  Speaker 1: Life is good. I was just saying the young Robert,
• 0:15
  Speaker 1: my fatigue, whatever the fuck that was, seems to have disappeared.
• 0:20
  Speaker 1: And my brain's working, and my mind's working, my body
• 0:22
  Speaker 1: seems to be complying. Things are good. How's all your
• 0:26
  Speaker 1: stuff working over there, Robert?
• 0:28
  Speaker 2: Oh, things are in massive locks. A lot of things
• 0:31
  Speaker 2: going on. As we were talking before you hit the
• 0:34
  Speaker 2: record button. I am not I'm doing a lot of podcasts.
• 0:38
  Speaker 2: I'm just not posting them. I'm actually taking my podcast
• 0:42
  Speaker 2: season or Craig.
• 0:44
  Speaker 1: Oh, okay, well, good for you. How's your how's your energy?
• 0:48
  Speaker 1: How's your brain? How are all those bits and pieces
• 0:51
  Speaker 1: that kind of are required for your work? How are
• 0:54
  Speaker 1: they functioning?
• 0:56
  Speaker 2: I have not slapped a lek in two days. Like well,
• 1:01
  Speaker 2: I think there's three brain cells in my brain that
• 1:03
  Speaker 2: are working, and only two at a time because one
• 1:06
  Speaker 2: naps while the other two take over. But yeah, it's
• 1:09
  Speaker 2: been rough. So last night the cats were fighting all night,
• 1:13
  Speaker 2: just just just knocking over tables. I was like, what
• 1:16
  Speaker 2: is going on?
• 1:18
  Speaker 1: Does How does somebody at your level, who has your
• 1:21
  Speaker 1: level of responsibility in your job and is as smart
• 1:25
  Speaker 1: as you not get any sleep? Can you not? Can
• 1:28
  Speaker 1: you not find a solution to the cats? I can
• 1:31
  Speaker 1: think of one, but it's probably inhumane. But other than that,
• 1:34
  Speaker 1: can you not find a solution?
• 1:37
  Speaker 2: Yeah? The first part of that solution is fuck off
• 1:40
  Speaker 2: those those are my cats.
• 1:43
  Speaker 1: Second, now, I was just gonna buy them little muzzles
• 1:48
  Speaker 1: then type up their type up their feet at ten pm.
• 1:52
  Speaker 2: Now it's it's the little one. I mean, he's getting
• 1:54
  Speaker 2: to an age now where he's being a bit more rambunctious.
• 1:57
  Speaker 2: So he'll just like put his paw on the old
• 2:00
  Speaker 2: ones had when you sleep and just keep like antagonizing
• 2:03
  Speaker 2: them like playfully, and just the older ones just like
• 2:07
  Speaker 2: that's it. I've had about enough of this. But I
• 2:09
  Speaker 2: don't know. I was not the one who was rolling
• 2:12
  Speaker 2: around fighting all last night, so but you s.
• 2:15
  Speaker 1: Up at the consequences. Hey, I want to talk to
• 2:17
  Speaker 1: you today about something that I think about quite a bit.
• 2:22
  Speaker 1: I don't know that we've ever spoken about it. I
• 2:25
  Speaker 1: don't know what the I probably should have done a
• 2:27
  Speaker 1: deep psychological kind of review of all of this, but
• 2:30
  Speaker 1: I haven't. I'm just freestyling and ad livings and craigifying
• 2:35
  Speaker 1: as we go. But I call it destination disappointment. That's
• 2:39
  Speaker 1: not a real term. Well it is a real term
• 2:41
  Speaker 1: in that I use it, but it's not a psychological
• 2:44
  Speaker 1: construct or anything. Everybody, I'm sure there is a name
• 2:47
  Speaker 1: for it, But so my definition is, you know, when
• 2:51
  Speaker 1: you get where you wanted to go, you know, either literally,
• 2:54
  Speaker 1: but more metaphorically or financially or professionally, or physically or relationally,
• 3:00
  Speaker 1: you get to where you want to go. In other words,
• 3:03
  Speaker 1: you reached your goal. You got to the top of
• 3:05
  Speaker 1: the metaphoric mountain or the metaphoric peak on the way
• 3:09
  Speaker 1: up the mountain, and you're not happy, you're not content.
• 3:14
  Speaker 1: In fact, you got there, you achieved the thing, you lost,
• 3:17
  Speaker 1: the weight, you got the raise, you built, the business,
• 3:20
  Speaker 1: you got the qualification, you got the partner, and even
• 3:25
  Speaker 1: though you set out to get the thing that you
• 3:27
  Speaker 1: wanted to do or wanted to achieve, you're still not happy.
• 3:31
  Speaker 1: You're still not and you had associated the achievement of
• 3:36
  Speaker 1: that thing with happiness or at the very least contentment
• 3:40
  Speaker 1: or joy or And it seems to be really common
• 3:43
  Speaker 1: that even people that I've worked with where they've got
• 3:47
  Speaker 1: of you know, the start of our relationship as client coach,
• 3:51
  Speaker 1: what do you want to do? But you create change?
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  Speaker 1: Why are you here? What's the thing? Like? What's what
• 3:56
  Speaker 1: lights you up? I just want to you know, I
• 3:59
  Speaker 1: want to play sport at that level, or I want
• 4:02
  Speaker 1: to lose that weight, or I want to build a business,
• 4:04
  Speaker 1: or I want to have an online this, or I
• 4:07
  Speaker 1: want to go I want to start a charity or
• 4:08
  Speaker 1: whatever it is. And then over time, thanks to them,
• 4:13
  Speaker 1: not me, but me coaching from the sidelines and them
• 4:16
  Speaker 1: doing all the work, they get there or they get thereabouts,
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  Speaker 1: And very often is the emotional or psychological consequence of
• 4:28
  Speaker 1: that long term happiness contentment or I've got a few theories.
• 4:34
  Speaker 1: But before I do, what do you think that's about?
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  Speaker 1: Why do we find even when we get where we
• 4:40
  Speaker 1: wanted to go? I mean, how many people do you'll
• 4:43
  Speaker 1: shut up up to this? How many people of you
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  Speaker 1: and I met over the years who and I know
• 4:48
  Speaker 1: this is very shallow, but that's the way the world works.
• 4:50
  Speaker 1: A lot from the outside looking in you go, oh
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  Speaker 1: my god, you're so successful, or you're beautiful, or you're handsome,
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  Speaker 1: or you've got the best body, or you've got the
• 4:58
  Speaker 1: best partner or and you know, in the middle of
• 5:02
  Speaker 1: all of that achievement and success or beauty or wealth,
• 5:08
  Speaker 1: they're probably less happier than the average.
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  Speaker 2: Well. I think that's what we're conditioned to believe. I've
• 5:14
  Speaker 2: always been very suspicious. I think it's an absolute scam.
• 5:18
  Speaker 2: I don't think that, and this just personally, I'll dive
• 5:22
  Speaker 2: into this. I don't think having something or achieving something
• 5:29
  Speaker 2: is where the reward is. And maybe it's cool for
• 5:31
  Speaker 2: a couple of days, it's always in the pursuit. So
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  Speaker 2: look at it from an anecdotal level. Right now, if
• 5:39
  Speaker 2: you're listening to this, ask yourself, what's the time in
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  Speaker 2: your life where you have a strong sense of nostalgia
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  Speaker 2: and memories, where you and your partner talk about, oh,
• 5:48
  Speaker 2: remember when we were in this phase we were doing this,
• 5:52
  Speaker 2: or your business partner could make oh remember when the
• 5:54
  Speaker 2: business was first getting started. Odds are it's when you
• 5:58
  Speaker 2: were on your way to somewhere. I had been living
• 6:00
  Speaker 2: in a one bedroom flat and just couldn't really afford
• 6:04
  Speaker 2: to fully furniture it. But you'll look back on that
• 6:07
  Speaker 2: with nostalgia because you were building something, you were growing.
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  Speaker 2: So I think all of us have had that experience.
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  Speaker 2: Or it was something that involved learning, growth, deep alignment
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  Speaker 2: with something that was meaningful to you or the people
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  Speaker 2: you were with, maybe all the above, but it wasn't like, oh,
• 6:28
  Speaker 2: it's about me getting that corner office. Because if it's
• 6:31
  Speaker 2: about that corner office, the second you have that corner office,
• 6:34
  Speaker 2: it no longer motivates, it no longer satisfies. Look at
• 6:38
  Speaker 2: it from a psychological perspective, right that when you take
• 6:44
  Speaker 2: a look at our you and needs, the second you
• 6:46
  Speaker 2: achieve a need you fulfill it, another need pops up
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  Speaker 2: and you want to pursue that. So you could take
• 6:55
  Speaker 2: a look at it from a neurobiological perspective, Are we
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  Speaker 2: really wired for having or are we wired for pursuing?
• 7:05
  Speaker 2: Look at our whole dopamine ergic pathways. It's not about pleasure,
• 7:09
  Speaker 2: it's not about getting the thing. It's literally about pursuing
• 7:14
  Speaker 2: the thing. It's about the hunt. It's about constantly learning,
• 7:19
  Speaker 2: it's about constantly growing. And it's like, I don't think
• 7:23
  Speaker 2: this is true for absolutely everybody in all circumstances. But
• 7:27
  Speaker 2: I think it's either that if we're looking at it
• 7:30
  Speaker 2: from a goal achievement, it's the process of being on
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  Speaker 2: the way to achieving your goal, not when you arrive
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  Speaker 2: and you look at all of the points of pleasure
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  Speaker 2: that we can identify along the way. That almost like
• 7:44
  Speaker 2: being strung together by a common thread. That common thread
• 7:48
  Speaker 2: is experiences. It's stopping it, it's appreciating, it's being with
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  Speaker 2: all serotonin driven things.
• 7:56
  Speaker 1: Yes, yes, I love it. I'm just thinking like another
• 8:03
  Speaker 1: kind of this sounds funny, but it's an adjoining topic, right,
• 8:06
  Speaker 1: or it's in the same suburb is when people retire.
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  Speaker 1: So many people are so excited to stop work, and
• 8:15
  Speaker 1: then they stop work and they get depressed, like within
• 8:19
  Speaker 1: a short period of time, quite often six months, and
• 8:22
  Speaker 1: their physical health declines, their mental health declines, you know,
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  Speaker 1: they they lose drive, they don't have a they do,
• 8:31
  Speaker 1: but they don't feel like they have a purpose now,
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  Speaker 1: they don't have a focus. Now, like you said, they're
• 8:36
  Speaker 1: not learning, they're not growing, they don't have the same
• 8:40
  Speaker 1: level of connection. And it's so funny about how many
• 8:44
  Speaker 1: of us complain about work. Ah fuck, can't wait for
• 8:48
  Speaker 1: the big six' five to come up SO i can
• 8:50
  Speaker 1: or whatever the age is wherever people. Live and then
• 8:55
  Speaker 1: we get there and you, go, oh day one of
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  Speaker 1: the couch and gulf two times a week and you,
• 9:02
  Speaker 1: know WHATEVER i want to, do and then that just
• 9:06
  Speaker 1: quite often turns into a fucking slippery slope to. Nowhere.
• 9:10
  Speaker 2: GREAT i, mean you take a look at the rise of.
• 9:14
  Speaker 2: Burnout it's. Alarming everybody's talking about, it and burnout has
• 9:18
  Speaker 2: a dynamic complexity to. It, so, yes workload does. Matter
• 9:23
  Speaker 2: people do burnout because they are in fact overworked and
• 9:26
  Speaker 2: they're working beyond the point where they're performing at an
• 9:30
  Speaker 2: optimum or even somewhat optimum. Level but so much of
• 9:36
  Speaker 2: that plays into not just the, workload but the meaning
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  Speaker 2: or lack thereof the social, isolation the lack of cultivation
• 9:45
  Speaker 2: of relationships at, work pursuing something. Together SO i think
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  Speaker 2: a lot of people struggle with that earlier on. Now
• 9:53
  Speaker 2: BUT i can totally say, that especially if you identify
• 9:56
  Speaker 2: with your career your, job like somebody asks, you, oh
• 9:59
  Speaker 2: so you know who are you and you give them
• 10:01
  Speaker 2: your profession as if that's the entirety of who you.
• 10:04
  Speaker 2: Are but for a lot of, people, yeah that's what
• 10:06
  Speaker 2: we're connected. To so if you, know if my whole
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  Speaker 2: identity is tied up in this thing THAT i did
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  Speaker 2: AND i no longer do, it, wow who AM?
• 10:17
  Speaker 1: I who AM? I? AM i?
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  Speaker 2: Contributing what is my? Worth what's my value to? Others
• 10:21
  Speaker 2: that's a. Crisis, yeah.
• 10:23
  Speaker 1: Definitely AND i get my sense of self and self
• 10:26
  Speaker 1: worth and self esteem from doing these. Things every DAY
• 10:30
  Speaker 1: i show, Up i'm, Needed i'm. Needed When i'm fucking,
• 10:34
  Speaker 1: Retired i'm. Not it's context dependent and individual, dependent of,
• 10:38
  Speaker 1: course but so many people THAT i know just feel
• 10:41
  Speaker 1: like they're lost because they're now not important to, Anyone
• 10:46
  Speaker 1: they're not part of, anything they don't really have a
• 10:51
  Speaker 1: focused they don't and so little, things you, KNOW i
• 10:55
  Speaker 1: don't want to strow anyone under the bus THAT i,
• 10:57
  Speaker 1: know but you, know, small in fact non exist. Problems you,
• 11:01
  Speaker 1: know maybe a half out of ten problem becomes a,
• 11:05
  Speaker 1: five becomes an, eight becomes a, nine and then that
• 11:08
  Speaker 1: leads into other. Problems and it's just, yeah because we
• 11:12
  Speaker 1: have so little too perhaps invest our energy in and practical,
• 11:18
  Speaker 1: things getting stuff, done ticking. Boxes not that life's all about,
• 11:21
  Speaker 1: that of, course BUT i think life is more about
• 11:25
  Speaker 1: that stuff than we, think LIKE i, think we think
• 11:29
  Speaker 1: that like work is almost a, Problem WHEREAS i think
• 11:33
  Speaker 1: depending on the, work of, course that for me works
• 11:36
  Speaker 1: a blessing BECAUSE i associate it with so, like right,
• 11:40
  Speaker 1: now you And i'm. Working this is a commercial, podcast
• 11:43
  Speaker 1: we have. Sponsors like this feels genuinely to me nothing like.
• 11:49
  Speaker 1: Work it feels like a social. Experience and that's the
• 11:53
  Speaker 1: way THAT i come into. It, Right it's an, encounter
• 11:56
  Speaker 1: it's catching up with a. Friend it's mentally and emotionally.
• 11:59
  Speaker 1: Good it's good for my brain because we're, thinking we're opening,
• 12:03
  Speaker 1: doors we're trying to perhaps answer a few questions or
• 12:07
  Speaker 1: or PEPs understand a few. Concepts but, yeah if you
• 12:10
  Speaker 1: can have work that is, meaningful THEN i don't know
• 12:14
  Speaker 1: that getting out of that in a hurry is necessarily
• 12:17
  Speaker 1: going to be a better.
• 12:19
  Speaker 2: Life, well if you take a look At gallop and
• 12:23
  Speaker 2: their research across the, globe seventy nine percent of people
• 12:28
  Speaker 2: are disengaged in their. Job so there's this massive divide
• 12:33
  Speaker 2: between WHAT i love and WHAT i, Do and there's
• 12:36
  Speaker 2: this whole thought, process and we've heard it a thousand. Times,
• 12:39
  Speaker 2: WELL i go to work every day and do WHAT
• 12:43
  Speaker 2: i have to. Do so then on my own free,
• 12:46
  Speaker 2: TIME i get to do WHAT i love to, do
• 12:48
  Speaker 2: and there's no shame in. That that is an honorable
• 12:51
  Speaker 2: thing to. Do but think about how much different life
• 12:54
  Speaker 2: would be if not all the. TIME i, MEAN i
• 12:56
  Speaker 2: don't know anybody who, well now that's not. TRUE i
• 12:59
  Speaker 2: know a lot of people who geek out on, spreadsheets
• 13:01
  Speaker 2: but not every aspect of your job you're absolutely gonna.
• 13:04
  Speaker 2: Love but if the bones of, it it's the essence
• 13:09
  Speaker 2: of your job reflected something that you deeply care, about
• 13:13
  Speaker 2: and you not only care about it from the meaning
• 13:16
  Speaker 2: that it, represents but from the emotion that it evokes
• 13:21
  Speaker 2: you enjoy, it it's.
• 13:23
  Speaker 1: A completely different.
• 13:24
  Speaker 2: WORLD i, mean you don't know where you end and
• 13:28
  Speaker 2: your work, begins so your vocation is a. VACATION i
• 13:33
  Speaker 2: think that's a different level of, existence AND i think
• 13:35
  Speaker 2: that's why so many people are. DISENGAGED i know that
• 13:40
  Speaker 2: WHEN covid, HIT i went through a. Crisis and what's
• 13:45
  Speaker 2: really weird is the first couple of years OF covid
• 13:49
  Speaker 2: and the worst of, IT i was talking to a
• 13:51
  Speaker 2: lot of, people SO i was doing a lot of.
• 13:54
  Speaker 2: WORK i was doing a lot of things THAT i,
• 13:55
  Speaker 2: loved BUT i wasn't doing it in the way THAT
• 13:57
  Speaker 2: i was used to doing. IT i wasn't getting on,
• 14:00
  Speaker 2: plane there wasn't a live. Audience there were all these,
• 14:04
  Speaker 2: little tiny people in these little virtual. Boxes and then
• 14:08
  Speaker 2: after it was, done you just log off and they're.
• 14:10
  Speaker 2: Gone and that's very different than you're presenting an entire
• 14:14
  Speaker 2: day or part of an entire, day and then at
• 14:17
  Speaker 2: the end of, it you know exactly What i'm talking,
• 14:19
  Speaker 2: about you and your, team which very often is not
• 14:23
  Speaker 2: just your, team they're your, mates is sitting around with the,
• 14:26
  Speaker 2: delegates the, participants and you're just going over the day
• 14:29
  Speaker 2: in your. Debriefing so you've just been working at a
• 14:32
  Speaker 2: marathon pace and energy, expenditure and now you're still working
• 14:37
  Speaker 2: and learning from what happened in the, day and you're capturing.
• 14:39
  Speaker 2: It when it's. Fresh you go back to your hotel
• 14:43
  Speaker 2: room and you are, smashed and you wake up the
• 14:45
  Speaker 2: next day it's, like, OH i can't BELIEVE i get
• 14:47
  Speaker 2: to do, this and that becomes your. Identity so you,
• 14:51
  Speaker 2: KNOW i was doing this inside of a vacuum because
• 14:54
  Speaker 2: of THE covid and the, shutdowns and it was brutal
• 14:58
  Speaker 2: on my.
• 14:58
  Speaker 1: Psyche, YEAH i remember WHEN covid, STARTED i thought erroneously
• 15:06
  Speaker 1: BECAUSE i didn't really know what the fuck was going,
• 15:08
  Speaker 1: on BUT i, went, well this WILL i don't, know
• 15:10
  Speaker 1: this will be a week or two of mayhem and
• 15:13
  Speaker 1: then they'll figure shit. Out and, no that's WHAT i.
• 15:16
  Speaker 1: THOUGHT i, thought, well.
• 15:17
  Speaker 2: That's kind of WHAT i thought as.
• 15:19
  Speaker 1: Well that's Why i'm, like they're not going to shut
• 15:21
  Speaker 1: down the, World so let's just let's get through this.
• 15:24
  Speaker 1: Week and then a week or. Two you, know it's
• 15:26
  Speaker 1: like it's, like right, now petrol's becoming about a million
• 15:31
  Speaker 1: dollars a leater In, australia And i'm, like out or
• 15:34
  Speaker 1: sort itself out and it'll be back to normalition a few.
• 15:38
  Speaker 1: Yeah but then part of me is, like, oh this
• 15:41
  Speaker 1: could go on for two. Years it depends on what's going,
• 15:44
  Speaker 1: on Right but, anyway so we're IN covid and after
• 15:48
  Speaker 1: about four, Weeks i'm, like this is not getting better at.
• 15:51
  Speaker 1: All this is getting. Worse and people were reaching out
• 15:56
  Speaker 1: to me and sending me messages and there was just
• 15:59
  Speaker 1: a lot of fear and, anxiety and you, know people
• 16:02
  Speaker 1: dealing with all the stuff we don't, like, unknown, uncertain, uncomfortable,
• 16:06
  Speaker 1: unfamiliar all the uns AS i, Say AND i said To,
• 16:10
  Speaker 1: melissa but those of you don't, Know melissa runs my.
• 16:14
  Speaker 1: LIFE i said To, melissa why DON'T i just do a,
• 16:20
  Speaker 1: Workshop not THAT i can fix, anything but just to
• 16:23
  Speaker 1: hang out with people. Online and you, know if twenty
• 16:28
  Speaker 1: people come or one hundred people, come it's. Free there's
• 16:30
  Speaker 1: no hook catch, agenda there's no we're not trying to
• 16:34
  Speaker 1: sell books or, programs. Nothing none of that's even going
• 16:37
  Speaker 1: to be. Mentioned it's just like me and however many
• 16:41
  Speaker 1: people for ninety. Minutes and so that was my. Intention,
• 16:47
  Speaker 1: anyway within within like twelve, hours she'd created a booking,
• 16:55
  Speaker 1: thing and SO i JUST i put on my, Business,
• 16:59
  Speaker 1: facebook my person Or facebook on My. Instagram i'm doing.
• 17:03
  Speaker 1: THIS i think it was Next. Wednesday it was like
• 17:05
  Speaker 1: five days. AWAY i THINK i called it being The
• 17:07
  Speaker 1: calm and The chaos or something like, that and, said
• 17:10
  Speaker 1: there's no hook catch, agendas it's. Free the only condition
• 17:14
  Speaker 1: is that you have to turn, up like do not
• 17:18
  Speaker 1: take a spot and not. Show AND i go. THIS i,
• 17:22
  Speaker 1: know for a range of, reasons this is not a
• 17:24
  Speaker 1: clever move on my, behalf because giving shit away for,
• 17:27
  Speaker 1: free any business coach would tell you not to do,
• 17:30
  Speaker 1: that et. Cetera there's a million reasons why not to do,
• 17:35
  Speaker 1: it AND i, went fuck, it it's not about.
• 17:36
  Speaker 2: Me so we.
• 17:39
  Speaker 1: Promoted it that, night the same, DAY i, think and
• 17:44
  Speaker 1: we had over when we could only take one thousand,
• 17:49
  Speaker 1: people and that was because that's the capacity of our,
• 17:53
  Speaker 1: whatever and we had a thousand people booking in sixty.
• 17:56
  Speaker 1: Minutes over a thousand people try to book in And i'm,
• 18:00
  Speaker 1: like fucket you Fuck SO i. Think we did that
• 18:02
  Speaker 1: at seven pm and then by Thirty i'm, like, ah
• 18:06
  Speaker 1: SO i spoke to, them, MILISS i, go what do
• 18:08
  Speaker 1: you think we should? Do there's like a lot of
• 18:09
  Speaker 1: people who want to do, this and we, go we'll
• 18:12
  Speaker 1: do another one the week after and then that'll fix.
• 18:14
  Speaker 1: It then we did. That we launched that the next
• 18:16
  Speaker 1: night and that filed within two, hours and then we
• 18:21
  Speaker 1: did another one and all three filled with over a
• 18:24
  Speaker 1: thousand people and it just made me realize a, one
• 18:31
  Speaker 1: which was, fascinating how many people can plug. In and
• 18:35
  Speaker 1: we did Three wednesdays in a, row and of course
• 18:38
  Speaker 1: a thousand didn't turn, up but it was close to
• 18:40
  Speaker 1: one thousand every. Time, yeah just the need that people
• 18:47
  Speaker 1: have for a focus on something for, connection for something,
• 18:52
  Speaker 1: positive for something, uplifting and everybody had just been thrown
• 18:57
  Speaker 1: into this new model of living which nobody wanted or
• 19:01
  Speaker 1: very few people. Wanted and now you can't go, anywhere
• 19:05
  Speaker 1: especially In, australia you can't go. Anywhere you can't drive
• 19:09
  Speaker 1: more than five. Kilometers if you walk outside in the fresh,
• 19:13
  Speaker 1: air you have to have a mask, on you. KNOW
• 19:15
  Speaker 1: i mean even if you're in Rural victoria and you're
• 19:18
  Speaker 1: walking up a fucking old dusty, road you've got to
• 19:21
  Speaker 1: wear a. Mask and so it was. Turmoil and, YEAH
• 19:26
  Speaker 1: i THINK i got a lot of nice, feedback which was.
• 19:28
  Speaker 1: Good but people just appreciated somebody reaching out so that
• 19:32
  Speaker 1: they weren't in the middle of, nothingness like what's my purpose?
• 19:36
  Speaker 1: NOW i don't? Know some, workers, Connection, yeah all those, things.
• 19:44
  Speaker 2: And this IS i think this is What Captain charlie
• 19:46
  Speaker 2: plump mat when he, said never let adversity go to?
• 19:49
  Speaker 2: West like what did we learn as a result of these?
• 19:53
  Speaker 2: Experiences and this is a scary, Question it's a painful,
• 19:56
  Speaker 2: one probably a disappointing. One as a society we become
• 20:01
  Speaker 2: as a result of this.
• 20:02
  Speaker 1: EXPERIENCE i think that's. Important and, yeah is it who
• 20:08
  Speaker 1: do we become or how do we? Become like what
• 20:11
  Speaker 1: version of us do we? Be, anyway it doesn't matter
• 20:14
  Speaker 1: what's your answer to that or what's your insight into that.
• 20:18
  Speaker 1: QUESTION i know WHAT i.
• 20:21
  Speaker 2: FEEL i don't know how insightful it. Is i'm not
• 20:23
  Speaker 2: really sure how much we did learn BECAUSE i remember
• 20:26
  Speaker 2: in the midst of, it people, were as your story perfectly,
• 20:31
  Speaker 2: illustrates people were very hungry for human. Connection, yeah and proximity, matters,
• 20:39
  Speaker 2: Right we can have this conversation all day, long these.
• 20:41
  Speaker 2: Debates BUT i, mean when you look at the, research
• 20:47
  Speaker 2: being in close proximity with other human beings really does,
• 20:51
  Speaker 2: matter and that's not going to change in the course
• 20:53
  Speaker 2: of a couple of. Years check back in twenty five.
• 20:56
  Speaker 2: Generations maybe so we learned, that we learned that we
• 21:00
  Speaker 2: need each. Other we learned that one of the most
• 21:03
  Speaker 2: fulfilling things and life giving things is that, connection that
• 21:07
  Speaker 2: intersection between you and. Me we learned that we need
• 21:10
  Speaker 2: to have meaning and focus and be going somewhere. Together
• 21:14
  Speaker 2: and then you, know POST, covid we seem to be
• 21:18
  Speaker 2: more focused on self and tribalism and disconnected from one
• 21:24
  Speaker 2: another and discompassionate towards one another and threatened by any
• 21:30
  Speaker 2: type of togetherness that we so desperately thought if it
• 21:34
  Speaker 2: doesn't come in the exact form of everything Else i've
• 21:37
  Speaker 2: experienced Or i'm, expecting how, sad how absolutely. SAD i
• 21:42
  Speaker 2: remember nine to, eleven which is a small microcosm of
• 21:48
  Speaker 2: what's happening in the world right. Now and for about
• 21:52
  Speaker 2: a month, after everybody pulled together and they were just helping.
• 21:57
  Speaker 2: EVERYONE i, mean you had your break, in had your,
• 22:00
  Speaker 2: eluding but it was so it was so minor compared
• 22:03
  Speaker 2: to what you thought it would. Be in complete, chaos
• 22:06
  Speaker 2: especially In Low. Manhattan but here's what you had so
• 22:10
  Speaker 2: much more. Of you had people running into shops grabbing
• 22:15
  Speaker 2: as much stuff off the shelves as they could not for.
• 22:18
  Speaker 2: Themselves wasn't like the toilet tissue wars that we had IN. Covid,
• 22:22
  Speaker 2: YEAH i want to hoard as much for, me and you,
• 22:25
  Speaker 2: know screw. You they were grabbing it for other. People
• 22:29
  Speaker 2: there were no staff at the front, desk and people
• 22:32
  Speaker 2: leaving money on the, counter probably more money than what
• 22:36
  Speaker 2: they were taking was. Worth nobody was touching that. Money
• 22:39
  Speaker 2: they were adding to. It we we had an evacuation
• 22:44
  Speaker 2: that was basically a call for assistance that was larger
• 22:49
  Speaker 2: in scale Than, dunkirk and nobody talks about. That and everybody,
• 22:54
  Speaker 2: responded and in the worst, circumstances you, saw you saw
• 22:59
  Speaker 2: the best to you. Humanity i'm so proud to be
• 23:01
  Speaker 2: A New. Yorker and, then you, KNOW i think a
• 23:05
  Speaker 2: couple of months, later somebody was crossing off the. Light
• 23:08
  Speaker 2: somebody honked at, him and the person turned. Around it's, like,
• 23:11
  Speaker 2: oh fuck. Off it's, like, oh thank, Heavens New york
• 23:14
  Speaker 2: is back. Again we're we're getting back to. Normal so
• 23:17
  Speaker 2: that was a. Relief but we learned these, lessons and
• 23:23
  Speaker 2: then as soon as the crisis is, over very shortly,
• 23:26
  Speaker 2: after we move away from the things that we so desperately.
• 23:30
  Speaker 2: Required it's mind.
• 23:31
  Speaker 1: MODELING i, REMEMBER i don't know how true this, is
• 23:36
  Speaker 1: But i've heard it a few. Times a story about the,
• 23:39
  Speaker 1: astronauts well one or two of the astronauts who came
• 23:42
  Speaker 1: back from the moon, landing, right the alleged moon. Landing
• 23:48
  Speaker 1: now everyone's, like, ah that didn't. Happen i'm, LIKE i don't,
• 23:50
  Speaker 1: know but, anyway the story goes that might have Been Neil,
• 23:54
  Speaker 1: armstrong might have been Buzz, older and might have been
• 23:56
  Speaker 1: one of the. Others but the story goes that when
• 24:00
  Speaker 1: they came back from The moon that they were depressed
• 24:04
  Speaker 1: for like two, years because what the fuck do you
• 24:07
  Speaker 1: do after you go to the, Moon, like what could?
• 24:10
  Speaker 2: You what?
• 24:11
  Speaker 1: Aspiration what aspiration can? You, well you went to the? Moon,
• 24:16
  Speaker 1: cool what's? Next fucking? Nothing there is NOTHING i have
• 24:20
  Speaker 1: to aspire That i'm the first human on another. Planet it's,
• 24:25
  Speaker 1: LIKE i just think about. That in terms of the
• 24:28
  Speaker 1: destination disappointment, IDEA i think there's a couple of. Parts
• 24:34
  Speaker 1: the most important part is what we've been talking, about
• 24:37
  Speaker 1: which is when we're on the, way when we're climbing
• 24:40
  Speaker 1: up the metaphoric, mountain we, have you, know purpose and
• 24:45
  Speaker 1: connection and growth and learning and awareness and we build
• 24:49
  Speaker 1: resilience and all of these good things. Happen but we,
• 24:53
  Speaker 1: ALSO i, think have an expectation that the outcome or
• 24:56
  Speaker 1: the achievement of the, goal the thing that every one can,
• 25:00
  Speaker 1: see will equal the thing that everyone can't, see which
• 25:05
  Speaker 1: is some internal positive, revelation revolution or. Transformation it's LIKE
• 25:10
  Speaker 1: i will be WHEN i DO, X i will BE.
• 25:14
  Speaker 1: Y and then they DO x and they're, Like, Nope
• 25:18
  Speaker 1: i'm still. Insecure, Nope i'm still. Fearful, NO i still
• 25:22
  Speaker 1: worry about how MUCH i. Weigh, NOPE i still feel.
• 25:26
  Speaker 1: Broke i'm still, scared even THOUGH i make more money
• 25:30
  Speaker 1: THAN i. NEED i think That's so there's the. Twofold you.
• 25:35
  Speaker 1: Know there's the first, thing which, is you, know we get,
• 25:37
  Speaker 1: there then now we don't have the focus of you,
• 25:39
  Speaker 1: know it's, like what's my fucking purpose? Now but then
• 25:42
  Speaker 1: there's the other, one which, is, well HERE i, am
• 25:44
  Speaker 1: how come DON'T i how COME i don't feel the
• 25:47
  Speaker 1: WAY i THOUGHT i would feel standing on this metaphoric, mountain.
• 25:52
  Speaker 2: You. Know in relation to, that let's go back TO,
• 25:55
  Speaker 2: Covid so JOIN. Covid and there was these, cues like
• 25:59
  Speaker 2: down the street there was a fusion ice cream. Place
• 26:02
  Speaker 2: don't ask me what that, Means i'm not, sure but
• 26:04
  Speaker 2: they take different types of ice cream and they mix
• 26:06
  Speaker 2: it together and it was just absolutely. Brilliant ALL i
• 26:09
  Speaker 2: know is it tasted better than it. Looked so in
• 26:14
  Speaker 2: the neighborhood That amy AND i were living in at the,
• 26:17
  Speaker 2: time we would go there and it wasn't just great
• 26:20
  Speaker 2: that we'd give these giant. Scoops so you have this
• 26:22
  Speaker 2: giant bowl of ice, cream a cup of ice cream
• 26:25
  Speaker 2: that you're walking away with you can't sit. Inside IT'S covid,
• 26:28
  Speaker 2: obviously and we would go back once a week and
• 26:32
  Speaker 2: have this ice. Cream, well they must have got a
• 26:34
  Speaker 2: new manager or, something because when we went, back the
• 26:38
  Speaker 2: scoops were much. Smaller, now mind, you the ice cream
• 26:40
  Speaker 2: was brilliant and there was nothing wrong with the serving,
• 26:43
  Speaker 2: size but it wasn't quite what we, expected so dopamine response.
• 26:48
  Speaker 2: Lower we go back another, time, well same small, serving
• 26:53
  Speaker 2: dopamine response. Lower eventually we're so disappointed we write this place,
• 26:57
  Speaker 2: off even though they were still serving truly amazing ice,
• 27:00
  Speaker 2: cream because it did not match our condition. Expectation imagine
• 27:05
  Speaker 2: having an expectation about climbing that corporate, ladder and this
• 27:09
  Speaker 2: is over a, decade maybe two decades in the. Making
• 27:12
  Speaker 2: you've got this thing in your head about what it's
• 27:14
  Speaker 2: going to, be but you're not thinking about what the
• 27:16
  Speaker 2: journey is going to be, like or why that journey,
• 27:19
  Speaker 2: matters or the milestones along the. Way what you're thinking
• 27:22
  Speaker 2: about is that end. Destination and then you get. There
• 27:25
  Speaker 2: even if it's really, great it's going to suck because
• 27:28
  Speaker 2: it doesn't match what you made it to be in your.
• 27:31
  Speaker 2: Imagination which is WHY i think it's like daily behaviors
• 27:35
  Speaker 2: have to be rooted into something more.
• 27:37
  Speaker 1: Meaningful it's almost like the opposite is you know that
• 27:41
  Speaker 1: underpromise over deliver in. Business it's like whatever they thought
• 27:45
  Speaker 1: they were going to get a, seven give them a fucking,
• 27:48
  Speaker 1: fifteen you, know and they're paying for a, seven or
• 27:52
  Speaker 1: they think they're paying for, Seven give them a, fifteen
• 27:55
  Speaker 1: or give them a. Twenty like make them feel like
• 27:58
  Speaker 1: this is the best value and the best, service and
• 28:02
  Speaker 1: you're the best. Person this is the best business because
• 28:05
  Speaker 1: they never had this experience. Before And i've spoken to
• 28:09
  Speaker 1: people about that setting up small, businesses as have. You i'm.
• 28:12
  Speaker 1: Sure but then the challenge is, Cool now you've got
• 28:16
  Speaker 1: to maintain that because week, one of course you're. Excited
• 28:20
  Speaker 1: Of course you're going to kill yourself to be. Amazing
• 28:22
  Speaker 1: Of course you're going to deliver the very best thing you. Can,
• 28:26
  Speaker 1: okay now it's four years down the track and you're
• 28:29
  Speaker 1: fucked your backsaw and you're grumpy and. Whatever it's, like it's,
• 28:33
  Speaker 1: that how DO I how DO i keep doing? That you?
• 28:37
  Speaker 1: Know how DO?
• 28:38
  Speaker 2: I i think now you're getting into, culture training and
• 28:40
  Speaker 2: development of your, team Like Rich calton back in its,
• 28:43
  Speaker 2: heyday one of its tenants were meeting even the unexpressed
• 28:48
  Speaker 2: needs of the. Customer so there's a need that the customer.
• 28:51
  Speaker 2: Has they don't explicitly know, it but they kind of feel.
• 28:54
  Speaker 2: It and you're so good at communicating with one another
• 28:58
  Speaker 2: as a team and communicating with the customer you can
• 29:02
  Speaker 2: anticipate that need before they're explicitly aware of, that so
• 29:07
  Speaker 2: you can maintain. That but it does take a lot of,
• 29:10
  Speaker 2: effort and it takes a lot of, training a lot of,
• 29:13
  Speaker 2: development and you can't put you can't put it in
• 29:16
  Speaker 2: first gear for very. Long if you're talking about always
• 29:20
  Speaker 2: exceeding expectations and now that cost you more and more
• 29:24
  Speaker 2: for the same, customer that's just completely not. Sustainable so
• 29:28
  Speaker 2: that's like health club chain back in the day when
• 29:31
  Speaker 2: you AND i agree getting started the whole free session. Thing,
• 29:34
  Speaker 2: well that's not meeting exceeding expectations or under promising over.
• 29:39
  Speaker 2: Deliver that is financially unsustainable as a business. Model SO
• 29:44
  Speaker 2: i think what we're talking about here is what does
• 29:46
  Speaker 2: your culture do that creates that expectation or exceeds that,
• 29:54
  Speaker 2: expectation not what are you giving an addition within the.
• 29:59
  Speaker 2: BUSINESS i think the first one creates more. Loyalty, Anyway,
• 30:03
  Speaker 2: YEAH i think.
• 30:04
  Speaker 1: THAT i got frequent back WHEN i Opened harper's back
• 30:08
  Speaker 1: in the. Day not, well the first version was, good
• 30:13
  Speaker 1: but it was a little. Studio THEN i opened up
• 30:16
  Speaker 1: a relatively big studio compared to what else was, around
• 30:19
  Speaker 1: which was. Nothing but it was really good sized. Center
• 30:23
  Speaker 1: and you, know we had most of the time we
• 30:27
  Speaker 1: would have somewhere between five and fifteen trainers on the
• 30:32
  Speaker 1: floor and you know their. Clients AND i can be
• 30:38
  Speaker 1: the first to say, that like at this, STAGE i
• 30:40
  Speaker 1: didn't have a. DEGREE i MEAN i was qualified as
• 30:42
  Speaker 1: a whatever it is for a, trainer AND i HAD
• 30:45
  Speaker 1: i think level one and two strength conditioning, calls BUT
• 30:49
  Speaker 1: i didn't have a. Degree my knowledge was you, know,
• 30:53
  Speaker 1: okay it wasn't. Amazing and that was the same with
• 30:56
  Speaker 1: all my. STAFF i don't know that at that stage
• 30:58
  Speaker 1: anyone even had a. Degree about nineteen the early nineteen,
• 31:02
  Speaker 1: nineties like thirty.
• 31:03
  Speaker 2: Years, three as weren't even invented.
• 31:05
  Speaker 1: Yet, yeah that's. Right but it was such a fucking
• 31:11
  Speaker 1: fun place to, Be like it, was oh my, god the,
• 31:16
  Speaker 1: fun the, cheekinness the, connection the, laughter the fucker and
• 31:23
  Speaker 1: the inappropriateness when nobody would lose their, shit often from
• 31:26
  Speaker 1: the ladies', training not from the because it was mostly
• 31:30
  Speaker 1: about seventy percent of our clients women and people just
• 31:35
  Speaker 1: loved being. There not every single, person but the. Majority
• 31:39
  Speaker 1: and that's you, know these, DAYS i still meet people
• 31:41
  Speaker 1: who trained there twenty thirty years ago and they're, like
• 31:43
  Speaker 1: oh my, God happas was the best gym ever to train.
• 31:46
  Speaker 1: In it was like, unique it was, fun all the
• 31:50
  Speaker 1: trainers were, Great everybody made an, effort and it wasn't
• 31:53
  Speaker 1: following some fucking. Script it wasn't script, that it wasn't.
• 31:58
  Speaker 1: Generic it was just like every everyone wanted to be
• 32:01
  Speaker 1: there and love to be, there and that, yeah that
• 32:05
  Speaker 1: you could have a five out of ten, product but
• 32:08
  Speaker 1: a twelve out of ten, culture and you're never going
• 32:11
  Speaker 1: out of business because people want to be. There i'm
• 32:14
  Speaker 1: not suggesting a five out of ten, product by the,
• 32:17
  Speaker 1: way BUT i, know back in the, day when we
• 32:19
  Speaker 1: first started figuring out In australia, anyway what the fuck
• 32:22
  Speaker 1: is personal? Training when there wasn't a, Thing there wasn't an,
• 32:26
  Speaker 1: industry there wasn't a, qualification there wasn't a cert there wasn't,
• 32:30
  Speaker 1: insurance there wasn't there was. NOTHING i couldn't go and
• 32:33
  Speaker 1: talk to that other trainer who had more experience than
• 32:36
  Speaker 1: me because that guy didn't exist In australia or that
• 32:38
  Speaker 1: girl so still. Doesn't, yeah, you, well but that's true
• 32:45
  Speaker 1: Because i'm probably the pioneer in some. Ways but, yeah
• 32:48
  Speaker 1: you just, Yeah you're, like, oh, well we'll figure it.
• 32:51
  Speaker 1: Out but if we can make this a place that
• 32:54
  Speaker 1: people want to come. TO i say that to. Bosses
• 32:57
  Speaker 1: do your staff like coming to? Work and they haven't
• 33:00
  Speaker 1: even thought about? THAT i, go that's a that seems
• 33:03
  Speaker 1: like not. IMPORTANT i, go that's maybe the most important.
• 33:06
  Speaker 1: Question do your people like working for? You slash with?
• 33:10
  Speaker 1: You do your people get excited about coming to this
• 33:14
  Speaker 1: place each day and doing what they? Do before we
• 33:18
  Speaker 1: even start to talk about the mechanics of the operating
• 33:21
  Speaker 1: system and the you, know the KPIs and the box, ticking,
• 33:25
  Speaker 1: like just do people like coming? Here because if the
• 33:27
  Speaker 1: answer is, not, really we got way more problems than
• 33:31
  Speaker 1: profit and.
• 33:31
  Speaker 2: Loss, okay here's my rant because you just had a
• 33:35
  Speaker 2: nerve with. Me we take a look at people who
• 33:40
  Speaker 2: create irreparable damage across organization after, organization and then we
• 33:47
  Speaker 2: re hire those people at executive OR c suite level
• 33:51
  Speaker 2: positions to do the same shit to our. Organization and
• 33:55
  Speaker 2: it's amazing how absolutely delusional some. PEOPLE i know there's
• 34:01
  Speaker 2: a lot of pieces to running a, business, well but
• 34:04
  Speaker 2: what you just said right there where the whole conversation around, customers,
• 34:08
  Speaker 2: like screw customer. Service what a, complete colossal waste of.
• 34:14
  Speaker 2: Time it's not just a waste of, time it's. Counterproductive and,
• 34:18
  Speaker 2: YEAH i don't. Care i'm probably going to offend some
• 34:20
  Speaker 2: people resonate with. Others but if everything in your organization
• 34:23
  Speaker 2: is about the, customer the, customer the, customer customer, experience customer,
• 34:26
  Speaker 2: experience your customer experience absolutely. Sucks if it's about who
• 34:34
  Speaker 2: are we, hiring what do we do? Here? Why team,
• 34:38
  Speaker 2: member team, member team, member and what is it we
• 34:41
  Speaker 2: want to be known? For what do we want to
• 34:43
  Speaker 2: be the best? At two things. Happen Number, one the
• 34:46
  Speaker 2: job gets a lot. Easier so this is going back to.
• 34:48
  Speaker 2: Burnout putting in more, effort more, excitement more. Enthusiasm you
• 34:53
  Speaker 2: are more energized at the end of a long work
• 34:56
  Speaker 2: day than if you are droning from the time you
• 35:00
  Speaker 2: punch in and dragging yourself to the time you clock.
• 35:03
  Speaker 2: Out that is a miserable. Existence SO i was doing
• 35:07
  Speaker 2: someone many many years, ago AND i can mention both
• 35:09
  Speaker 2: of these companies give them the context of What i'm
• 35:11
  Speaker 2: about to. Say first company was Club. SPORT i was
• 35:14
  Speaker 2: there to present to their. Team why because they were
• 35:16
  Speaker 2: a health culp chain AND i was in the fitness,
• 35:18
  Speaker 2: industry so it made. Sense SO i did. It AND
• 35:21
  Speaker 2: i get there like, early like a few hours, early
• 35:25
  Speaker 2: And i'm in this hotel And i'm just walking around
• 35:28
  Speaker 2: and in my, hotel the outlet or the power point
• 35:33
  Speaker 2: THAT i plugged my phone into wasn't. Working so now
• 35:36
  Speaker 2: my phone is kind of. DEAD i need to make
• 35:38
  Speaker 2: a phone. Call and Like i'm walking, Around i'm asking
• 35:41
  Speaker 2: people for a payphone and they start asking, me like.
• 35:44
  Speaker 1: What are you calling?
• 35:46
  Speaker 2: Local and they start asking me all these questions And i'm, like,
• 35:49
  Speaker 2: NO i actually need to call my. Office it's not.
• 35:52
  Speaker 2: Local and remember that the whole local calling. Thing this
• 35:55
  Speaker 2: is a long time. Ago So i'm walking down the.
• 35:57
  Speaker 2: Hole As i'm walking down the, hole somebody comes up
• 36:00
  Speaker 2: to me and, says, oh you, KNOW i understand you
• 36:03
  Speaker 2: need to make a phone. Call And i'm, like first
• 36:06
  Speaker 2: TIME i ever saw this. Person the other person had
• 36:11
  Speaker 2: a walkie talking and. Notified so there's this weird guy
• 36:16
  Speaker 2: and he's like walking towards you at an erratic. Pace
• 36:19
  Speaker 2: this is what he's. Wearing he needs to make a phone.
• 36:21
  Speaker 2: Call it's, like, okay you're probably not gonna be able
• 36:23
  Speaker 2: to make a phone call from. There why don't you
• 36:25
  Speaker 2: step into the. Office you can use our company. Phone,
• 36:27
  Speaker 2: amazing right. Wow so then they're, like, oh so what
• 36:30
  Speaker 2: do you you? Know so how long are you staying?
• 36:32
  Speaker 2: HERE i EXPLAINED i was not a guest at that.
• 36:34
  Speaker 2: Hotel weirdly, ENOUGH i was staying in another, hotel BUT
• 36:37
  Speaker 2: i was there to present for their, partner Club. Sport
• 36:40
  Speaker 2: so Club sport was attached to The. Renaissance and THEN
• 36:45
  Speaker 2: i had, Mentioned, God i'm really. Hungry you, KNOW i
• 36:48
  Speaker 2: can get something to eat around, here and they, said,
• 36:50
  Speaker 2: oh you, know unfortunately our kitchen is. Closed but think
• 36:55
  Speaker 2: about this in today's day and, age, LIKE i think
• 36:57
  Speaker 2: we can get it open for you and omelet be,
• 37:00
  Speaker 2: Okay And i'm, like oh my, goodness So i'm going
• 37:03
  Speaker 2: to eat an omelet in this, place and me being
• 37:07
  Speaker 2: me and just the level of energy and jitters before a.
• 37:10
  Speaker 2: SEMINAR i dropped stuff all over my shirt only. SHIRT
• 37:14
  Speaker 2: i can't go back to my. Hotel the person takes
• 37:18
  Speaker 2: my shirt from. ME i had A t, shirt of,
• 37:20
  Speaker 2: COURSE i had a waistcoat and takes my stuff in
• 37:24
  Speaker 2: the back AND i think it was like sparkling water
• 37:27
  Speaker 2: or whatever they do and brings back a wet but
• 37:31
  Speaker 2: completely clean shirt that is going to. Dry and then
• 37:34
  Speaker 2: they asked, me, well do you want us to get
• 37:36
  Speaker 2: that iron. FIE i was, like, no, no, no that's. OKAY
• 37:37
  Speaker 2: i could put the waistcoat over. It and this experience
• 37:41
  Speaker 2: was happening for. ME i wasn't even staying at the.
• 37:43
  Speaker 2: Hotel so FINALLY i couldn't take it. ANYMORE i was,
• 37:46
  Speaker 2: like you know who runs this particular location right and
• 37:50
  Speaker 2: there was THE GM. Ed his name Is Ed. TOMLIN
• 37:54
  Speaker 2: i remember his name decades. LATER i was, like is
• 37:57
  Speaker 2: edit work? Today CAN i please speak To? Ed And
• 38:02
  Speaker 2: ed comes out AND i was, LIKE i gotta talk to.
• 38:04
  Speaker 2: You do you have a couple of, minutes because, like
• 38:07
  Speaker 2: CAN i spend like ten minutes with? You what the
• 38:09
  Speaker 2: hell is going on in this? Place what are you?
• 38:12
  Speaker 2: Doing and all he talked about is hiring, practices what
• 38:17
  Speaker 2: they look for what type of person you absolutely need
• 38:20
  Speaker 2: to be to be on That renaissance hotel staff and
• 38:24
  Speaker 2: what they are aiming to be the best. At because
• 38:27
  Speaker 2: when you're the best in, CLASS i don't care what you.
• 38:30
  Speaker 2: DO i don't care whether you're part of the housekeeping,
• 38:32
  Speaker 2: team the front. DESK i don't care what industry you work.
• 38:35
  Speaker 2: In there is pride. Going this team is. Peerless there
• 38:39
  Speaker 2: is no one like. Us we are first in. Class
• 38:42
  Speaker 2: and here's. Why that's an, engaging bloody. Job and then
• 38:45
  Speaker 2: every time you run into one of these highly, trained highly,
• 38:49
  Speaker 2: engaged highly accountable, people what do you think your experience
• 38:53
  Speaker 2: is going to. Be it's gonna be a bit like.
• 38:55
  Speaker 2: Mine that's something we're.
• 38:56
  Speaker 1: Missing, yeah you might want to start a, business now another.
• 39:02
  Speaker 1: ONE i love it when you GET i love it
• 39:05
  Speaker 1: when you get pumped up and. Excited NOW i know
• 39:08
  Speaker 1: you've got a commitment, tonight tonight your, time my. Lunchtime
• 39:13
  Speaker 1: so we'll leave it. There but thank, you as always
• 39:16
  Speaker 1: for your energy and your. INSIGHT i love it when
• 39:18
  Speaker 1: you take a run up and you get on your
• 39:19
  Speaker 1: little pulpit and you start. Preaching it's it's always. Enlightening
• 39:25
  Speaker 1: so the self Help antidote Is bobby's. Podcast do not
• 39:30
  Speaker 1: expect any.
• 39:30
  Speaker 2: EPISODES i just want to be, CLEAR i am taking
• 39:33
  Speaker 2: a season. Off i'm going seasonal. Experimentally we will be
• 39:37
  Speaker 2: resuming it In.
• 39:39
  Speaker 1: May first Of gidea up and LinkedIn Robert cappuccio and
• 39:45
  Speaker 1: robertcapuccio dot com and new address soon to. Come but
• 39:51
  Speaker 1: more of that.
• 39:52
  Speaker 2: Loan, Yeah i'm moving so thanks, Hops thanks, Everyone Thanks,
• 39:58
  Speaker 2: buddy