Latest / Virtual GM - A Hotel Management Podcast
🎧 Episode 35: The New Hospitality Leader — GM vs. Experience Architect
In this episode, Cody & Meagan tackle one of the biggest shifts happening in hospitality today: the evolution of the General Manager role.
What used to be a primarily operational position has transformed into something much bigger. Today’s leaders aren’t just managing properties—they’re shaping experiences, building brands, and designing how guests feel from the moment they discover a property to long after they check out.
So the question is:
👉 Are General Managers becoming Experience Architects?
🔹 Opening: A Changing Role
Cody & Meagan set the stage by reflecting on how dramatically…
The skinny
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