Transcript

23: How to Create More Psychological Safety at Work · SisterSmart Leadership

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Google set out to study what made some teams perform better than others.
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And they called this project Aristotle.
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They were trying to find a solution for more than a year, and it wasn't
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until they found the work of Amy Edmondson from Harvard that they
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found that missing ingredient.
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She describes psychological safety as " When people feel that their workplace is
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an environment where they can speak up, offer ideas and ask questions without the
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fear of being punished or embarrassed."
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No one gets up in the morning hoping to look ignorant,
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incompetent, intrusive or negative.
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And this is why we so often stay silent instead of speaking up, even
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when the consequences are high, because we're worried that speaking
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up is going to make us look bad.
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And so we've got to work against that as leaders.
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In fact, we have to assume that people are not speaking up as the default.