Latest / The Dentalpreneur Podcast w/ Dr. Mark Costes
2007: Achieving Top-Notch Customer Service Pt. 2
On today's episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maximize productivity and patient satisfaction.
Ashlee and Summer highlight the necessity of comprehensive training programs and role-playing exercises for new team members. These initiatives are essential for equipping staff with the skills to handle…
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