Latest / The Dr. Randi Show / Inside the Beauty Boom: What’s Really Coming Next — Clint Carnell
Transcript
- 0:03The views expressed in this podcast are for informational
- 0:06purposes only and do not constitute medical advice.
- 0:09This episode of The Doctor Randy Show is proudly sponsored by New
- 0:13Beauty, the ultimate authority in beauty and aesthetics.
- 0:16Whether you're looking for the latest innovations, expert
- 0:19insights or trusted recommendations, New Beauty is
- 0:22your go to source. Visit newbeauty.com to stay
- 0:25ahead of the trends and discover what's next in beauty.
- 0:28Now let's get into the episode. Hello, everyone, and welcome to
- 0:32the Doctor Randy show, where we dive into the future of beauty,
- 0:35aesthetics and innovation with the leaders that are shaping
- 0:39what's next. Today we have a special guest.
- 0:42He turned Hydrafacial into a global powerhouse and household
- 0:46name. He launched Orange Twist,
- 0:49bringing a new kind of experience to medical
- 0:51aesthetics. And he's been behind more
- 0:54category creating moves in beauty and health than almost
- 0:57anyone in the game. Please welcome Clint Carnell.
- 1:01Hey Doctor, Randy, thanks so much for having me.
- 1:03Looking forward to this. Absolutely.
- 1:05We're excited to have you here today.
- 1:07Clint and I had the pleasure of meeting you just a couple of
- 1:10weeks ago and that was a great time.
- 1:13So excited to have this show today.
- 1:16Absolutely. All right, so we will dive in.
- 1:19So you have been a part of so many different changes in the
- 1:23industry, so many different corners of aesthetics.
- 1:26In my research, I was blown away by how many different things
- 1:28you've done. Do you still get excited walking
- 1:31into this industry every day? Yes, is a quick answer.
- 1:35I mean, I think we're just really starting to hit our
- 1:37stride. I was reflecting coming into
- 1:39this conversation that I think last week literally marked my
- 1:4320th year in aesthetics. I came in the middle of
- 1:46September of 2005. And in some ways it feels like
- 1:49just yesterday. In some ways it feels like a
- 1:52really, really long journey, but it's incredibly exciting.
- 1:55I think we're just getting started.
- 1:57Excellent. Well, what do you see as the
- 2:01single biggest change that's happening in aesthetics right
- 2:04now? Yeah, no surprise to you and
- 2:06your listeners, but I think finally this culmination of
- 2:09health and Wellness and beauty coalescing towards being really
- 2:13a lifestyle choice. I think back in O5 when I came
- 2:16into aesthetics, nobody talked about Botox little along any of
- 2:19the other things we were doing. Plastic surgery was almost
- 2:22frowned upon and medical aesthetics gained some foothold.
- 2:26And now you're seeing all these exciting things around
- 2:28longevity, regenerative medicine.
- 2:30I think people are just starting to look at this like diet and
- 2:32exercise and just part of a healthy lifestyle.
- 2:35And the companies are getting better, but the providers
- 2:38continue to get better. And I think the consumers are
- 2:40thirsty and a more educated, which is a really good
- 2:43combination for our business. I agree.
- 2:46And that brings me to my next question because there are some
- 2:50that say aesthetics is slowing down or hitting a speed bump and
- 2:55I don't really think so. But I'm curious, your thoughts,
- 2:58is this industry still in growth mode?
- 3:02Would you say, are we still in a growth wave or are we hitting a
- 3:06correction point? Yeah, Look, at the risk of being
- 3:09a forecast here and using the wrong analog.
- 3:11I think if this were a baseball game, I think we're still early
- 3:14innings. You know, we have been through
- 3:17several periods where maybe consumer spending slows down and
- 3:20we see a little bit of a dip. But like a friend of mine told
- 3:22me, if you think like low double digits is a lack of growth.
- 3:27I'm not sure what businesses you're in because it's so
- 3:28really, really unprecedented. I think you're seeing younger
- 3:32people coming in, more males, more people of color, less
- 3:35affluent. And I can just tell you with my
- 3:36own kids are 24 and 21, my son and daughter, this is part of
- 3:41their normal conversation. That would have been the case 10
- 3:44years ago, certainly 20 years ago.
- 3:46So I think more consumers coming in.
- 3:49I think you have seen some maturity in some of the product
- 3:52lines that maybe are more commoditized.
- 3:54But to me that's just the natural maturing of a space.
- 3:57I think separating where the consumer is versus maybe we're
- 4:00still the product category as well start to be more of the
- 4:02conversation. But I think we're early innings
- 4:05and really bullish about our growth trajectory.
- 4:08Agreed. I still think there is a lot
- 4:10ahead of us, but I do think things are changing and I think
- 4:13that the customers are looking for different things, consumers
- 4:16are looking for different things.
- 4:16So I think that's where we're headed.
- 4:19So you have your finger on the pulse of so much.
- 4:22If you had to write the headline for aesthetics in 2025, what
- 4:25would it say? I think GLP ones, you know,
- 4:29changed a lot of areas of healthcare, but there's no doubt
- 4:31the effect it's had on our space Orange Twist has been very
- 4:34successful with GOP ones. But it's like anything, once
- 4:37you're exposed to something, you can't Unsee it.
- 4:40And I think GOP ones have done a lot for people's health, for
- 4:44their weight. But it's a natural transition
- 4:47right into aesthetics because as people start to feel better
- 4:49about their weight, they start to look for other things they
- 4:52can do to make them feel as good on the outside as they're
- 4:55feeling on the inside about what they've accomplished.
- 4:57So GOP ones definitely was a game changer.
- 4:59You'll also see things like peptides, exazomes, I think
- 5:03supplements for hormones, hair. So I think there's a lot of
- 5:06really exciting growth, green shoots that didn't exist maybe
- 5:11as late as 2023 that are very exciting today.
- 5:14I think the weight loss medication changed our whole
- 5:17industry and you probably remember.
- 5:20I remember the early days when you and I were probably asked to
- 5:24speak on many panels and everybody was trying to really
- 5:28down like down with it, down with it and, and making it sound
- 5:32like it was going to be the demise of our whole industry.
- 5:36And I never saw it that way. I thought if people can get
- 5:39skinny with a pill, they're going to take that pill.
- 5:41I think that pharma is doing a good job of making sure that we
- 5:46stay on track. And I see all of the clinical
- 5:49trials that are going on right now for the next round.
- 5:52Yeah, look, there's no doubt it was very transformative to our
- 5:55space. And look, whenever new stuff
- 5:57comes and breaks the paradigm, there's always, you know,
- 6:00rejection by whatever the common status quo is.
- 6:03But I think at this point, a couple years into this, it's a
- 6:06little bit similar to AI. Like we got to get over it.
- 6:09It's here, it's transformative. What we do with it you still
- 6:12have to be responsible with. But I think that the the medical
- 6:15studies, I think it's done a really nice job of embracing it.
- 6:18I think in some ways it's helped provide more options to people
- 6:22and we'll see where it takes us. Still early, but very exciting
- 6:25and incredibly transformative. I agree.
- 6:27And I think it's wonderful and I see people's results.
- 6:30I'm very excited for them and I think it is transforming our
- 6:33industry. So even though people are
- 6:36saying, well, it's affected body contouring as a whole, well, but
- 6:40it's created another whole category for what we need to do
- 6:43with our skin, right, So. Absolutely.
- 6:47Yeah. I was catching your your podcast
- 6:48with Doctor Julius View and really fascinating listen to
- 6:51both dermatologists as well as plastic surgeons apply their
- 6:55craft, you know, their medical practice to helping patients or
- 6:59clients that go through that journey with the wet of waste
- 7:02loss. I know with Orange Twist, we
- 7:03feel like that's an advantage. Having an aesthetic provider
- 7:06working with you during your weight loss journey can be
- 7:10really meaningful, not only from a health and safety perspective,
- 7:14but giving the patient kind of a guide for all the things that
- 7:18they may be wanting to do as their body goes through new
- 7:21changes. I think it's a win for our
- 7:22category. I do too.
- 7:24I do too. So in your opinion, shift into a
- 7:28little bit about patient demand and behavior?
- 7:31Because I know you see that every day.
- 7:34You're on both sides, right? Aesthetics.
- 7:36So how do you think that patient expectations have shifted over
- 7:42the last few years? What has changed the most?
- 7:45I think certainly I would say the period of like say O 5 to
- 7:49maybe 2012, there was a, we're fixing something.
- 7:51I think the general public thought anybody get an
- 7:53aesthetics treatment, they must be shallow and they're trying to
- 7:56fix something they don't like. And then it feels like the last
- 7:59maybe 10-12 years we've gone through, oh, these are things
- 8:02that we now we want to look as good on the outside as we feel
- 8:05on the inside. People aren't coming in with a
- 8:07fix like this is broken. I've got to fix it, right.
- 8:10They know more about what they want, they know the type of
- 8:13treatments they want, and I think they're a much better
- 8:15educated consumer. There was an article yesterday
- 8:17in the Wall Street Journal talk about plastic surgery and if it
- 8:19was different around the regions of the country, I think you can
- 8:23apply that globally. There's subtleties, but
- 8:25generally speaking, a woman or man sitting in the chair,
- 8:28whether it's Tokyo, New York or wherever else, if I don't
- 8:32understand the language, you can understand what they're wanting.
- 8:35They came there for a reason, the orange twist.
- 8:37We had a campaign called Just Because or the because campaign.
- 8:41Nobody just pops in and says I'm going to buy some Botox, right?
- 8:44They're coming in for a reason. There's a wedding that they're
- 8:47in, their daughter's in, they've lost weight, they're getting
- 8:51divorced, they're getting married, whatever that they're
- 8:53going to high school reunion, going to college reunion.
- 8:55There's a reason they go in. I think what you'll see is
- 8:58subtle differences similar to what was in that article.
- 9:01Maybe in Florida you're seeing like the Brazilian butt lifts
- 9:04and you're seeing in the Northeast, people don't want as
- 9:06much of A filler look. They talk about breast
- 9:07augmentation in California being larger.
- 9:10There are regional differences, but generally speaking, I think
- 9:14that we're looking at medical sites in particular, augmenting
- 9:18already what you like about yourself and things that you
- 9:20want to continue to prove about yourself.
- 9:21So there's subtleties. I think people, you know, one
- 9:25day fillers are out, the next day they'll be in.
- 9:27And I think our providers, you know, this is a consumer
- 9:30healthcare business. And so you've got the consumers
- 9:33demands and trends that you need to be careful and thoughtful
- 9:36about, that you've got providers that need to be thoughtful about
- 9:39the type of treatments they're doing, that they're safe, that
- 9:41they're efficacious and that they meet the growing consumer
- 9:44demand for these treatments. Sure, agreed.
- 9:46And I think that we are doing a good job and I think the
- 9:50industry has done a good job. But I was going to ask your
- 9:53opinion, what do you think the one thing that overall that we
- 9:57might be missing that we haven't delivered on in the industry
- 10:01just yet or that we're still working on?
- 10:03Yeah, I. Think from a manufacturer's
- 10:05side, I think we all, I've said this a couple times over the
- 10:08years, I think we should all do a better job at really
- 10:11explaining what our products do or our services do better and
- 10:15more clear terms because I think there's still a little bit of
- 10:17what my partner Eddie Union calls alphabet soup.
- 10:20He was never in aesthetics. He was in all these consumer
- 10:23businesses. He went to M Cast last year.
- 10:25He says, I don't know how you guys decide what to put in
- 10:27Orange Twist or how you Pierce through the noise with your
- 10:31brands because it's kind of all this alphabet soup.
- 10:34And I think that hurts us a little bit, not being really
- 10:38clear about what we do and don't do and kind of the confusion of
- 10:40the marketplace. I think if you look at specific
- 10:43things and it's not just a today thing, I still think skin
- 10:46tightening is one of the things that still continues to be very
- 10:49elusive from a category, right? It's how do you measure the
- 10:53efficacy? Efficacy takes time.
- 10:56Patients aren't really, you know, patient and and so we end
- 11:00up in this like terrible before and after game of telling people
- 11:04they look better. I mean, it's a little subtle, a
- 11:05little bit like weight loss. At least we have a scale there.
- 11:08I think skin tightening, whether it's not just GLP one, but just
- 11:11general care for your skin, whether it's tightening with
- 11:15ultrasound or RF or micro needling or various laser
- 11:19treatments, that one still is a little bit of elusive and it
- 11:22would like it'd be great to see us continue to make strides
- 11:24there. I agree.
- 11:25It's funny. And I'm sure you experience the
- 11:27same thing when you meet new people that are outside of our
- 11:30industry, right? Like it seems funny that we meet
- 11:32people outside of our industry anymore, right?
- 11:34But say you are in a crowd of people and you happen to meet
- 11:37people and you say you're in aesthetics and what you do,
- 11:40what's the first thing they ask you?
- 11:41They ask you, well, I don't understand all these treatments,
- 11:44which one am I supposed to get, right?
- 11:46That's the most common question that I hear.
- 11:48Yeah, it's funny too. So we take it for granted when
- 11:51we're in kind of our own echo chamber.
- 11:52But the true story was in the golf course, I guess maybe six
- 11:55weeks ago and got paired up with a gentleman and we're playing
- 11:59maybe three or four holes. And finally he's like, you know,
- 12:01what do you do for a living? And so I told him what I did.
- 12:04I guess I knew it. I just told my buddy that you
- 12:07have to be in that business. And it turned out his
- 12:09sister-in-law was in our business because.
- 12:11Because you guys just all look put together and you all have
- 12:14great skin. And, you know, if you go to
- 12:16another medical conference, I'm sure I'm going to shame some of
- 12:19the audience here. I was an ophthalmology for a lot
- 12:22of years. I've been in dialysis.
- 12:23I was an orthopedic, so I was in pain.
- 12:25You go to those medical conferences, they look nothing
- 12:27like going to an aesthetic show. You know, the folks are put
- 12:31together, they care about the skin, They care about all the
- 12:34things around their aesthetic appearance.
- 12:36And so it is a whole different animal that sometimes we forget
- 12:39the rest of the world doesn't fully comprehend.
- 12:41But it's come a long way. I mean, I was just in the Uber
- 12:43on my way over here and the guy says what do you do?
- 12:45And I tell him he knew right away and it's probably my age
- 12:49fight for the 10 years ago. They're like, what business are
- 12:52you in? So I think you are seeing the
- 12:53adoption globally. That's quite exciting.
- 12:56But we are still a relatively small part of healthcare inside
- 13:00a very large world of consumers. Yes, yes.
- 13:03And I think you're spot on. People ask me all the time, are
- 13:07you a dermatologist because your skin looks so good.
- 13:09I'm like, no, but you know, we become addicted to these
- 13:12products and the treatments and all the things that been looking
- 13:15good, right so. I was sitting there with two
- 13:18early 40 somethings the other day and both men and somehow the
- 13:22one guy's like, hey, I hear you do XYZI go.
- 13:24Yeah. And the one guy goes, you get
- 13:25Botox, I'm like, yeah. And he goes and the other guy
- 13:28goes, so do I, the young 40 something.
- 13:30And he looked great and the other guy didn't.
- 13:33And we both go and you need to right?
- 13:35And he goes, what do you mean? I go, well, I thought you were
- 13:37closer to my age, 55, not 43. And he was like, I haven't had
- 13:42any of that stuff. And the guy who had, they were
- 13:44the exact same age. There was like an apparent five
- 13:47to seven-year difference between the way they looked.
- 13:50So I think we found a new convert.
- 13:52Actually, we did convert 1 of the guys out of the group to go
- 13:54in and get into treatment once he knew that he wasn't supposed
- 13:56to have those, you know, furrow brows.
- 13:58And we do become addicted. My mom came over the other day
- 14:01and she said, so I've been listening to your podcasts and
- 14:05apparently I need a serum. And I thought that was so cute.
- 14:11Like, I didn't, you know, she's close to 80 years old.
- 14:14And she said, I need a serum. And I'm like, Mom, I'll get you
- 14:17a serum, OK? That is awesome first time mom
- 14:20love you Yeah, I know that's great yeah, once people find out
- 14:23about it I don't find there. I don't think there's really an
- 14:25age limit. I mean, I found out a lot
- 14:27leading high to facial because I would say that whenever we do
- 14:30the demos, right, you're a classically trained marketeer,
- 14:33it's like, oh, over $100,000 of income and they're 45 years old
- 14:37and they're Caucasian and they're female and this is the
- 14:39demographic and here's the car they drive.
- 14:41And really that's kind of baloney.
- 14:43You know, with interfacial, we found out it was younger, more
- 14:46male, less affluent, more people of color.
- 14:48And the only difference is someone buying it that was a
- 14:50fluent buying a hide of facial treatment and somebody maybe
- 14:53that was, we had one of the focus groups, an assistant
- 14:56manager at a Taco Bell and she said, look, I skip a night out
- 15:00with my friends once a month so I can pay for my Hydrafacial
- 15:04once 1/4. So I think we shouldn't
- 15:06presuppose what the consumer wants.
- 15:08I think we owe it to them to clarify what we do delivered at
- 15:11a price that feels really fair, make sure our providers are
- 15:14educated for what they're doing and really create trust and
- 15:18confidence in our business overall.
- 15:20And I think when we do that, you know, we've just played the word
- 15:23of mouth game. We've converted a half dozen
- 15:24people as we were talking about this just in our conversations
- 15:27the last couple weeks. Agreed, Agreed.
- 15:29And we spread the word, so it's good.
- 15:32So on the topic of innovation and technology, which is there's
- 15:37so many new things buzzing right now, what excites you the most
- 15:42in regenerative aesthetics? Is it exosomes, is it peptides?
- 15:46Or is it something else completely?
- 15:48I like exosomes and peptides. Honestly, I'm having a hard time
- 15:53being in the space differentiating the the various
- 15:56factors that go into creating a great product.
- 15:58I think that still has a little ways to wash out.
- 16:00It feels to me like early days of lasers.
- 16:03We're trying to figure out which wavelengths and RF versus
- 16:05ultrasound. And so it feels to me like we
- 16:08need to settle that out a little bit because it is a consumer
- 16:10healthcare space that when something's hot, people jump on
- 16:13it and there's a lot of noise. But I think there's no doubt it
- 16:16feels like it's here to stay. I think hair growth or hair
- 16:20strengthening is really, really interesting.
- 16:23A minute always should have been a female sector and yet it was
- 16:27kind of launched to the bosses of the world.
- 16:29So it was very male. Domini, I think we're finding
- 16:31out a lot about hair growth that is really, really interesting.
- 16:35We were a little early maybe with Caribbean, with
- 16:36hydrofacial. We launched it just before the
- 16:39pandemic hit. And I wish it was 3 or 4 years
- 16:41later because I think the opportunity to bring more
- 16:44consumers in for hair growth is pretty interesting to me.
- 16:48And then I think just the combination of more the journey
- 16:51of the client or patient and what they go through like all
- 16:55the time. People used to come out and be
- 16:56talking and say, oh, you're part of Orange Twist.
- 16:59Can I get some Botox to puff up my lips?
- 17:01There was such a naivety. Things do a little bit like your
- 17:04mom's saying she wants to see them.
- 17:06And so I think it's our providers are getting better
- 17:09understanding where the patient journey starts and where to take
- 17:12them through that. And I think you're seeing this
- 17:14be a lifestyle choice. And so that to me is exciting.
- 17:17The products are going to get better.
- 17:19The good products will win, good services will win.
- 17:22The bad ones will be flushed out.
- 17:24We need to make sure they're safe.
- 17:25And I think we need to make sure we continue to mature as a
- 17:27category with providers and the manufacturers providing the best
- 17:31treatments possible and meeting up patients during.
- 17:34Most people are scared to come into a healthcare provider.
- 17:37And then when they don't know what to ask, it doesn't get
- 17:39easier. And so the more we can break
- 17:41down that barrier at that chair consultation, I think the better
- 17:44off we all are. I like what you said about hair
- 17:48because I was just involved in a meeting last week about hair and
- 17:53how for men, it is very common for men to talk about losing
- 17:59their hair using Rogaine, doing all the treatments and men
- 18:03talking about have to wear this hat.
- 18:05I'm losing my hair. You know, this is like a, an
- 18:06accepted conversation, but for women, it's like taboo.
- 18:11Nobody wants to talk about it. But the fact of the matter is
- 18:16it's not just one gender that's losing their hair as they age,
- 18:19right? But women are trained, like with
- 18:23society, we're trained to like hide it, cover it up with
- 18:26extensions and things like that and not to have that
- 18:29conversation. And I would like to help shift
- 18:33that conversation because I feel like women need to be more
- 18:35comfortable talking about that and seeking out treatments and
- 18:39talking to each other. I have friends that have
- 18:42extensions that when they have the extensions traded out, like
- 18:45they don't even want their spouse to see them on the day
- 18:48where they don't have their extensions in.
- 18:50So it's really become an interesting psychological
- 18:54experiment. I think it's really healthy.
- 18:56We're having conversations around menopause, perimenopause,
- 18:59You know, I'm kind of lucky. I work around a lot of ladies
- 19:02and they treat me like 1 of the ladies.
- 19:03And so I hear all these things that probably a lot of men don't
- 19:06hear. And so that's both good and bad.
- 19:09But I think conversations around that are really good too,
- 19:11because I think we weren't having conversations about that
- 19:13publicly. So women suffering these things
- 19:16didn't know what their options were.
- 19:18So I think you've seen some really exciting developments
- 19:20around that as well. So I think the more we can get
- 19:24the education out there, the more we can bring the consumers
- 19:27into the qualified provider, the easier it is for everyone
- 19:31because there's a lot of great options out there.
- 19:32People don't know there's some of the sidelines.
- 19:34There are, and I think we just need to open up the conversation
- 19:37and I think it just takes a few women sharing their experiences
- 19:41and getting out there and being comfortable with it because, you
- 19:44know, I think people are afraid or ashamed to kind of bring that
- 19:48out. So I agree with you.
- 19:49I'm glad you brought that up. So you're a category creator.
- 19:53You've participated in so many different categories being
- 19:56created. What do you see as the new or
- 20:00latest breakout product or category?
- 20:03Where do you think it'll be coming from next?
- 20:05Yeah. So I'll get you in a couple
- 20:07angles and one is I think you will continue to see the growth
- 20:10of medical spa that covers a lot of territory, but I think you'll
- 20:13consumers continue to see these convenient consumer healthcare
- 20:19category creators, right. You see some of the larger
- 20:22chains, not just in the US but globally making more consumers
- 20:25aware of these treatments. I think the products keep
- 20:27getting better, the service keep getting better.
- 20:29There's a lot of investment in education.
- 20:31So I think with that is going to create more consumer awareness.
- 20:35So I think that is that's a really exciting.
- 20:37I think you're going to see business model disruption so
- 20:42that you see the manufacturers and the providers working more
- 20:46closely together to deliver these products and services at a
- 20:50more affordable price point. I think we still don't realize
- 20:53how many people are kept out of the game because these are
- 20:56still, you know, really they're an elective purchase, but
- 20:59they're also very expensive to the normal person out there.
- 21:03So I think we need to make business model and innovation is
- 21:06super important and I think you'll see continue to see
- 21:08really interesting product innovation.
- 21:11I participate in Octane, which is in Orange County, California,
- 21:14and I think they do a really nice job of highlighting
- 21:17technologies and some really exciting things coming down the
- 21:20Pike. I mean the things that are
- 21:22minimally invasive to less invasive, it produce pretty
- 21:25remarkable results. Now whether it's inside out or
- 21:28things that are topical are what used to be very aggressive
- 21:31treatments. And so whenever you can have
- 21:33better patient experience, better treatment outcome and
- 21:37safer provider and patient, I think that's a winner.
- 21:39So I think you're still going to see product disruption.
- 21:42I think you want to see business model disruption.
- 21:44I think you'll see more brands catering to bring in more
- 21:47consumers in a convenient locations.
- 21:49I think the dermatologist, plastic surgeon are always going
- 21:52to be the foundational elements of aesthetic treatments that the
- 21:57thought leaders, they're the ones best known for doing and
- 22:00pioneering these services. But I think you'll also continue
- 22:03to see more outlets bring this to consumers around the globe.
- 22:08So, yeah, on that topic of innovation, one of the things
- 22:12that I think that we are seeing a shift on, and I'm curious your
- 22:16thoughts on this is at home care, right?
- 22:20So I think that that's a huge shift in our industry.
- 22:24You know, what percentage of the future belongs to in the clinic
- 22:29and how much belongs to at home. It's funny, five years ago I was
- 22:33interviewed at a conference and somebody said, how do you see
- 22:36the future of aesthetics? And I said, I think we're going
- 22:38to have a lot more options for at home care, right?
- 22:41These handheld devices, things that we can do at home because
- 22:45people want to have these treatments regularly, some
- 22:47because of their work or convenience or they have kids
- 22:50or, you know, they just can't get out of the house as much.
- 22:52They're looking for that convenience.
- 22:53And the more things that we can offer, the more innovation we
- 22:56can offer for them at home. And not only that, but the
- 22:59medical grade skin care, the medical grade treatments, I know
- 23:02I will not be away from my red light mask.
- 23:05So things like that that we can do at home to really keep up in
- 23:09between the clinic treatments. I think that that's going to
- 23:12change our industry. What are your thoughts?
- 23:14No, I agree 100%, Doctor Randy. I mean, I think so often those
- 23:18arguments end up being like either or.
- 23:21And I think it's both. You know, if you think about
- 23:23medical grade skin care, remember some data we had
- 23:25commissioned years ago, 9 out of 10 people walked out of their
- 23:29derm plastic or Med spas office and didn't buy medical grade
- 23:31skin care. They went over to CVS or
- 23:33Walgreens, right? And that was crazy.
- 23:35And still most practices do less than 5% of revenues on medical
- 23:39grade skin care just because they're not great at retailing
- 23:41it, right. And if you look at I work on the
- 23:45Philips Reora, which was the Fractal device put into a
- 23:48handpiece and we couldn't find the right price point at that
- 23:51time. Later I was working on a
- 23:53Hydrafacial device that was in at home, very similar to what
- 23:55like True Facial is doing now. I saw that Shark Ninja just
- 23:58launched a new at home handpiece.
- 24:00You obviously have the Omni looks for red light therapy.
- 24:04I think what's important is it's just like going to the dentist.
- 24:06You don't stop going to the dentist just because you floss,
- 24:10brush your teeth and maybe whiten them.
- 24:12You go to the dentist once every three to six months, right?
- 24:16That's the professional treatment.
- 24:18I don't think medical aesthetics in the provider of professional
- 24:21sense loses. I think you need to look at the
- 24:23continuity, explain what needs to be done.
- 24:25I also think you want to be careful as a manufacturer, you
- 24:27don't create products that are too powerful at home
- 24:30unsupervised by a professional. So I think we have to look at
- 24:33what's the appropriate price point, what's the appropriate
- 24:36service level, what's the appropriate efficacy and safety
- 24:39profile at home and make sure that you have a qualified
- 24:43provider that is always there. And like I tell people when say
- 24:46what are we going to have for dinner?
- 24:47First thing you ask is are we eating in or eating out, right.
- 24:52And so it doesn't go away because you can cook at home.
- 24:55It's a different service. You pay more, you tip the person
- 24:58and it's an experience. And I think we'll continue to
- 25:01always have that. So I don't know why it's an
- 25:02either or. It should be an and in both.
- 25:05But you bring up a very good point about the home usage
- 25:08because for example, my red light therapy mask that I use is
- 25:14it's very high energy medical grade, right?
- 25:17So it's only three minutes a day.
- 25:19I'm sure that there are people that are saying to themselves,
- 25:23well, look what it's doing in 3 minutes a day.
- 25:25I'm going to go 10, right, 10 minutes a day.
- 25:27And so I think that does happen. I also use, you know, a red
- 25:32light to some kind of laser cap for my hair.
- 25:34I used an all kinds of things, but I adhere very strictly to
- 25:39what it tells me to do because I know what can happen on the flip
- 25:41side. But I do think once we're out of
- 25:43the clinic, it does get a little scary there.
- 25:46People can go off to a different angle there.
- 25:49Yeah, when you can forget. I mean, gosh, I mean I've been
- 25:52in this business forever and every time I get sent home and I
- 25:54have a new skin care, I get home and I'm like, what did they say
- 25:58again? Like I always end up texting,
- 26:00what am I supposed to do when and how?
- 26:02And you know, I think you want just like our providers want to
- 26:05be really comfortable in the services they're providing and
- 26:07well educated, strong correlations.
- 26:09They know what they're doing. They're really good at providing
- 26:12the services. They don't they stay away from
- 26:14it. I think as a consumer, you feel
- 26:15the same way. So, you know, I think flooding
- 26:18the market with more it can do everything's like it drives me
- 26:21nuts when I watch some of these infomercials because it hurts
- 26:24the whole industry when we over promise and we under deliver.
- 26:28So I'm more, as you can hear probably from my theme here
- 26:31about instilling trust and confidence in the overall
- 26:34category competing out there. But really I think the real
- 26:38success in business in the space is going to be bringing more
- 26:41people in globally into the category, continue to improve
- 26:45the services, improve the products, making sure people
- 26:48know what they're paying for is safe, is efficacious, and it's
- 26:51part of something they're going to do forever.
- 26:52I mean, once you get these treatments, it's really hard to
- 26:55stop getting them. It's just like one day you don't
- 26:58wake up and say, oh, screw it, I'm going to have wrinkled
- 27:01forehead and I really don't care if my teeth are white.
- 27:03And you know, who cares if I get a haircut?
- 27:06You've kind of gone and lost it if you go from that to something
- 27:10else, unless you're an actor and then you maybe you're looking
- 27:12for a new gig. But it's really hard to Unsee
- 27:14these treatments once you get it.
- 27:16Right. And I think the at home will
- 27:18sort of partner, right, because like you said, the upkeep, you
- 27:20can't just go to the dentist every six months and then not
- 27:22floss your teeth in between. I think that we're realizing the
- 27:26difference. And I also think that it
- 27:27extends, you know, how often we have to have the stronger
- 27:31treatments, right, because we're doing more care at home.
- 27:35I'll tell you as I hit in the 50s, I was doing a CO2 treatment
- 27:40every year. And since I started using the
- 27:44red light therapy now I'm not really needing that anymore.
- 27:47And I'm sure I will again. But it now it's changed that
- 27:50timeline to it's been 2 years since I've had one because I
- 27:54feel like the red light, for me, the red light therapy really
- 27:56works. And I think everybody finds
- 27:59their niche, yeah. We really, I was just recently
- 28:01touring some of our new sites in Texas and was pleased to see the
- 28:04team with some more packages. It was so often at the provider
- 28:08level, we're transactional person came in and they asked
- 28:11for a toxin. We gave him this ask for killer.
- 28:13We're getting this new rule. We're not taught to package and
- 28:16sell these like a traditional consumer business, right?
- 28:19And you're top physicians, top providers, top Med spas, all are
- 28:24really good at educating and education leads to selling more
- 28:28stuff. So I think we don't do a very
- 28:31good job of that because you're an exact example, right?
- 28:33I used to tell people like, how often do you get an
- 28:34identification? I'm like, look, get time and the
- 28:37money, get it once a month, right?
- 28:39For most people, I'm like, get it quarterly because it feels
- 28:42great and getting all the gunk out of you.
- 28:43But have a good medical grade skin care and maybe do red light
- 28:46therapy in between and then get your toxin, you know, once every
- 28:51four months. And if you need filler, talk to
- 28:53your provider about what you're looking to change.
- 28:56And then maybe you do a clear and brilliant, I mean, all
- 28:58brands that have been part of right you look at RF, you get
- 29:00that once or twice a year. That's a great natural way to
- 29:05take care of your skin. I think the microneedling, the
- 29:07fractionated technology is still very good.
- 29:10These are not one offs. These are continuum based upon
- 29:13where you are with your skin and even different times of the
- 29:15year, right, Different skin conditions.
- 29:18The Uber driver I was talking to says, hey, you're in a good
- 29:20business. I have a nephew, had a kidney
- 29:22transplant. His skin's terrible now and he
- 29:24has all these issues. Do you guys do something for
- 29:26that? I mean, the skin is such a
- 29:28forward predictor of your overall health or what's going
- 29:31on in your life that it's always a journey that you need to be
- 29:33adapting to. Agreed.
- 29:36Agreed. And I do think it becomes
- 29:37addictive. The more you do, the more you
- 29:39see the results. It's like people that work out
- 29:41in the gym, right? They see the results and then
- 29:43they want to keep going and they want to keep going with the
- 29:45workouts. So you did mention AI for just a
- 29:49minute earlier. I'm curious your thoughts about
- 29:51how you see AI playing a role in aesthetics in the future.
- 29:57What are your thoughts on that? Josh, just some cool stuff out
- 30:00there. And my daughter is a mid level
- 30:02AI data scientist And I remember when she was doing her
- 30:05internship a short three years ago, she said, dad, I'm working
- 30:08on some top secret and she was like a beta cipher ChatGPT and
- 30:11watching how quickly things have changed in my own world.
- 30:15I think I'm the last person to predict about where it's going
- 30:17to be. I think for aesthetics is really
- 30:20interesting. As long as we don't make a
- 30:21gimmicky right, There's the natural take a picture.
- 30:24We can show you how you'll age. We're going to give you
- 30:27basically the algorithm is going to tell you all the things that
- 30:29you can do and the sequencing of it.
- 30:31And you can take that to your provider and your provider can
- 30:34do all those like a checklist. And I don't think that's very
- 30:37difficult to imagine. But I think AI, as we put more
- 30:40information in, you know, and we train our agents, they can
- 30:45really be your own personal beauty guide that helps you with
- 30:48your provider. I mean, it's incredible.
- 30:51I'm doing everything from merging companies together to
- 30:55how do you bring cultures of the two companies together to what
- 30:58do I need to pack to go on a golf trip.
- 31:01So I'm the last person to talk about the influence of AI.
- 31:05Think it's going to be enormous in all parts of business.
- 31:08We were talking recently about a company on Hey, what can the
- 31:10reps handle in their bag? And I'm like, who cares?
- 31:14They're like, what do you mean? I'm like, well, we can do, you
- 31:17know a bot of Doctor Randy and she'll give her expert advice
- 31:22right to that sales Rep through her little earpiece, right to
- 31:26that Rep so she can give the perfect information to a
- 31:28consumer or to that providers. So I think the ability for AI to
- 31:32be an assistant in this category and is enormous where it goes.
- 31:36I'm sure there's smarter people and me to figure that out.
- 31:39I think AI is phenomenal. There's some people that won't
- 31:42go near it, but I think that we're going to see a lot.
- 31:46And I do think as far as on the consumer side, people being able
- 31:50to see what they could look like or will look like with some
- 31:54tweaks and changes, I think that has elevated so much.
- 31:57And I think that it really gives people a glimpse into the future
- 32:01of trying things and not being as afraid.
- 32:04Yeah, I remember watching years ago, Dr. Jonathan Sykes, he's a
- 32:07really clever speaker doing 1 where showed two people aging at
- 32:12an accelerated rate and one that had gotten aesthetic treatments
- 32:15and one that didn't. And I mean, I think if you look
- 32:16back, that was probably, you know, 8-9 years ago now.
- 32:19I think that's the way AI will work, right?
- 32:21Hey, don't do anything. Here's what you're going to look
- 32:23like. Do these things.
- 32:24Here's like you're going to look like choice is yours.
- 32:26I think a business is a tremendous tool.
- 32:28I think it's going to augment. I asked my daughter, I said,
- 32:31hey, is this going to replace all these people like they're
- 32:34talking about? She goes, no, dad, she goes,
- 32:35I've been writing customer service bots.
- 32:38It's going to augment human performance.
- 32:40And I think that's really exciting.
- 32:42Even simple. I got these silly Airpod threes
- 32:44this week and I've actually been working through the translation.
- 32:47I mean, you would have thought we've got very Captain Kirk,
- 32:50that's a Star Trek reference where you can have your Airpods
- 32:53in be talking to somebody in Spanish or French and it's
- 32:55translated right for you. I think where technology's
- 32:57taking these things to assist and augment human performance
- 33:01for those that are interested in learning will be incredible.
- 33:04So I started out by saying I hope we don't try to make AI
- 33:06cheesy because every pitch deck I see now as an industrial has
- 33:10some kind of AI in there. I think it's great for analytics
- 33:13that they can accelerate all sorts of things.
- 33:15We're using it for marketing campaigns.
- 33:17It just, it's like having the best marketeer riffing with you
- 33:22so you can accelerate all the things that would have taken
- 33:24weeks. So I don't think it's throwing
- 33:26human beings off the planet, and I think it's going to augment
- 33:28our performance if we really invest in it without making it
- 33:31kind of cheeky. I think so too.
- 33:33I think that people need to remember the prompt that says,
- 33:35please don't make this sound like a robot.
- 33:37There's a few words that the robots use that I can never
- 33:41miss. Like the word unlock.
- 33:43Whenever I see that in an e-mail or a text message, I'm like, I
- 33:47know a robot wrote this, unlock the ways to do this or that.
- 33:52I know it's the robot. So that's.
- 33:53Just weird. It's like when you do those
- 33:54personality tests, which I've always used, you know, whether
- 33:57it's Predictive Index or Myers Briggs, like when somebody tries
- 34:00to fake their way through, I think you get their report and
- 34:04you're like, who's that? Like did your sister take this?
- 34:07You know, I can tell when people come straight out of chat.
- 34:10Cheap pizza. Write me something.
- 34:12I'm like, that doesn't sound like Doctor Randy.
- 34:13Like give me their book Doctor Randy.
- 34:15So I'm sure at some point maybe we'll train them to be that way.
- 34:19But I think the world will belong back to the artists, not
- 34:22the mentalist. And not to me as exciting as an
- 34:24entrepreneur that your need to give you a creative thinker
- 34:27because everything's been thought of plug, ChatGPT, any of
- 34:31these, they can go out there and grab it for you and you're super
- 34:33smart in like 30 seconds. And so you're really going to
- 34:36have to work to create new, and new is what's exciting.
- 34:40I will sometimes say to my robot, you know, that doesn't
- 34:43sound like something I would say and.
- 34:45It's like sassy one. Go back on that.
- 34:48Yes, absolutely. I'm like, that's not what I
- 34:51would say. In a confession, I'm sure it
- 34:53sounds like it's just been golfing, but I just got off a
- 34:55rare one week with a group of 15 other guys and I actually used
- 34:59ChatGPT to write my opening and closing toasts.
- 35:04And. It was super simple, like a
- 35:07little bit more saucy, right? It was really fantastic.
- 35:11It would have taken me a week to do those and instead in the 30
- 35:13minutes I wrote 2 amazing opening closing toes for 15
- 35:17knuckleheads that I was golfing with.
- 35:19That's awesome. And then you put your own
- 35:21personality into it. But it does help you get things
- 35:24started right. It's the ball rolling.
- 35:27So one topic I wanted to cover with you quickly is about
- 35:31overall Wellness and longevity. We are now seeing the
- 35:36intersection of the aesthetics with longevity and I love to see
- 35:42this, but I see this a lot more and we've done some shows about
- 35:47that, you know, where we're talking about the peptides and
- 35:49we're talking about NAD and things that are making people
- 35:53feel better and look better at the same time.
- 35:56And we're integrating that. How do you see all of that
- 35:59coming together? Do you see that partnering more
- 36:01in the next five years? I think it has to, right?
- 36:05And you have all these billionaires biohacking right
- 36:07now, which is really incredible. You know, we certainly have seen
- 36:10the supplement business blow up. You've got peptide sexesomes.
- 36:15I mean, ID there's a lot out there.
- 36:19I think really I'm seeing more and more of these concierge
- 36:22medicine concepts. I have several friends doing
- 36:24this where they now have a concierge physician.
- 36:27They do their blood panel work, they're doing it monthly.
- 36:30They're really dialing them in. And then I've seen some of my
- 36:32friends pretty dramatically change based on having a
- 36:36provider right alongside them, just like a personal trainer
- 36:39taking care of their overall health and well-being.
- 36:42So I don't know yet. I don't see a magic elixir right
- 36:47now, but it feels like all these things in combination aren't
- 36:50really, really interesting. I mean, I've worked with a light
- 36:53stimulation company that when you look at, I mean just like
- 36:56GOP ones, if you were thinking about GOP ones, you look at the
- 36:58light stimulation, you're looking at various anti gravity
- 37:02chambers, you're looking at steam room infrared saunas, and
- 37:05there's a lot you can do. And I think what's interesting
- 37:07to me is what the physiological aspects are, but also the mental
- 37:10aspects, right? Just by taking time for
- 37:13self-care, self reflection, you know, some time to center
- 37:18yourself mentally combined with these things that are naturally
- 37:22helping to stimulate your cells in different ways.
- 37:24They've all got to be very good for you.
- 37:25And it goes back thousands of years.
- 37:27We're going back to mud baths, probably a little bit of wine
- 37:30and, and taking care of yourself in nature.
- 37:32So I think it feels more like these things, some of them are
- 37:35just getting human beings back to the natural state, right?
- 37:38Like just walk on grass barefoot of occasionally and do these
- 37:42other things and you'll be feeling a lot better and
- 37:44healthier. And look, some of it, if you
- 37:46look at the longevity says just have friends, right?
- 37:50Live an abundant life, be happy and be hopeful.
- 37:54And I think if we can augment with these other things that we
- 37:56know are good for us and stay away of things that are bad,
- 37:58it's got to be good for us. So I don't know if I want the
- 38:01unlock to live to 150 years old unless I'm incredibly healthy
- 38:06right now I'd go for 100. I'm with, I'm right there with
- 38:10you. So we've talked about a lot of
- 38:12topics for the future of aesthetics, but if you had to
- 38:17predict what we would look like 5 years from now, what do you
- 38:21think that would be somewhat unrecognizable from today?
- 38:26A great question. I think we're in a really
- 38:29interesting time if we're looking at purely from the
- 38:32industry side of the business. You know, the space was so, so
- 38:36long, it was dominated by Botox, right?
- 38:38And then everybody fell off. I think you've seen Gal Derma
- 38:41put together a very nice portfolio in the US.
- 38:44You've seen more toxins, more fillers come to the market and
- 38:47people are starting to understand how all those
- 38:48products work together now. So it's not so dominated by 1
- 38:51brand. I think you're seeing
- 38:53commoditization of energy devices, but people really
- 38:56having to produce ones that really work.
- 38:58I think you're seeing the importance of skin care, which
- 39:00nobody thought about. You know, if you look at
- 39:01Hydrafacial, people are really know about it 7-8 years ago and
- 39:05it's a household name that I think really helps skin care and
- 39:08everything in between, right. So you saw all these product
- 39:11categories of the plugs in as an injectable and it was just all
- 39:15very myopic. And I think you're going to see
- 39:19a couple things. I think you're going to see you
- 39:21continue to see globalization of this.
- 39:24Engineers working in China and Korea and Eastern Europe are
- 39:28building amazing products, improving them and coming with
- 39:32much lower cost of goods, which should translate these
- 39:36treatments be much more accessible to patients globally.
- 39:40So that's really, really good. I think you're seeing not only
- 39:44products that work in combination from aesthetic
- 39:46benefit, but as we talked about a lot of things that are inside
- 39:49out healthy that people are starting to take a more serious
- 39:54look at. And then I think you have all of
- 39:56these concepts around overall health and Wellness, you know, I
- 40:00think. You used to have like day spas,
- 40:03Med spas, traditional doctor's office and you now we're seeing
- 40:06more really interesting kind of be there all day and take care
- 40:11of yourself concepts. Canyon Ranch be probably the
- 40:13most famous of those. But I think you'll see that tip
- 40:17of the spear driving a lot of the consumer behavior and a lot
- 40:21of the product behavior that manufacturers will either be
- 40:24leading or following like this art imitate light for the other
- 40:26way around. It's hard to see sometimes in
- 40:29aesthetics, but that's where I see things going.
- 40:31It's just overall health, Wellness and well-being and
- 40:34being real. Not these like, you know, kind
- 40:36of snake oil, smoke and mirrors thing.
- 40:38I think you're getting real treatments in here, really
- 40:40making a difference, people recognizing the importance of
- 40:42those things. You used to be kind of laughed.
- 40:44You know, you're going to go to a health and Wellness spa.
- 40:47That must be secret or you know you're going to detox and.
- 40:51Like somethings wrong with you right?
- 40:53Yeah, like when your friend was like that, you like, you really
- 40:55go into a fat camp. You put true serving people.
- 40:57People say, oh, that's nice. And you say you have a fat camp
- 40:59or detox, and now when people says they're going to a Wellness
- 41:02retreat, it's like, oh, OK, I wish I could do that now people
- 41:05are. Jealous.
- 41:06Yeah, another jealous. Yeah.
- 41:07What was it at dinner the other night?
- 41:09And my friend said that she had just signed up for a longevity
- 41:13conference in New York City and she's not in our industry.
- 41:15She just signed up to go. And so I do think that more
- 41:19people are investing in themselves and those type of
- 41:22results and they want to know what's out there, what's
- 41:25available to them as they age. Yeah, look, and I think if you
- 41:28look at Gen. ZI mean you're looking at
- 41:30everything from less alcohol consumption to less
- 41:33materialistic things and more investments in themselves.
- 41:36And so if you look at the space when we're really about
- 41:38experiences and investing in yourself, we really should be
- 41:41along strong trend lines for a very large generation coming
- 41:44through. So I think it's natural.
- 41:47And the interesting thing too is I think with social media, you
- 41:50know, I remember when we launched Amage and Practical
- 41:52together just after the Great Recession, like we had a flip
- 41:55phone, we built a trailer, we were treating people and we were
- 41:58posting those things. It was like one of the first,
- 42:01you know, social media campaigns.
- 42:02When you think now how cool social media is this part, when
- 42:06you're doing it for good, for just general education around
- 42:10the things you can do for your overall health and Wellness,
- 42:12it's really incredible. Oh, yeah.
- 42:14I mean, I think what we're about to see will be great.
- 42:17And I think that if I had to place my money on one thing for
- 42:23the future of aesthetics, I think it will be on the
- 42:26peptides, right? Like what?
- 42:27What's going to happen with those peptides?
- 42:29Yeah, yeah. I think it's an area, it
- 42:31certainly is going to continue to evolve.
- 42:33I think probably get closer scrutiny and we'll probably
- 42:36separate the traditional wheat from the shaft.
- 42:38I was just going to say, I think this.
- 42:40I think we're about to see a lot of regulatory things happen over
- 42:44the next few years in aesthetics and to kind of make sure that
- 42:48we're doing the right things right.
- 42:49Yeah, no, that's always the danger, right?
- 42:52When we're in these new categories as people, the bad
- 42:56actors or perhaps people unintentionally doing things
- 42:59that harm the category reputationally or harm patients,
- 43:02which is, you know, an absolute no, no, a hard line.
- 43:06So I hope that the industry does it responsibly, but I think it's
- 43:08a very exciting area. I do too.
- 43:10I do too. I hear some miracle stories.
- 43:13Well, Clint, I would love to switch gears and jump into our
- 43:16speed round if you have a few more minutes to spend with me.
- 43:20I know the audience, the listeners, the viewers would
- 43:22love to know a little bit more about you.
- 43:24So if your game, let's do it. OK.
- 43:26All right. Morning person or night owl?
- 43:29Both, I found out from my order ring.
- 43:31I'm a morning person but I can stay out pretty late still.
- 43:35Well, it's good to be both. Clean desk or chaos?
- 43:39Clean Desk. Quick decisions or careful
- 43:41consideration? Generally quick, but if I need
- 43:45more information I'll ask for it.
- 43:46Do you want a quick answer from me?
- 43:47The answer is no. Most things come to my desk.
- 43:50I'm expected to make a decision. So as the CEO, you have to make
- 43:53quick decisions, yes. How often do you completely
- 43:57unplug? Well, not often enough.
- 43:59I just went off the grid for a week.
- 44:01I think it's the first time in like maybe 10 years.
- 44:03So I'm not very good in plugging.
- 44:05But I will say this, I don't believe in work life balance
- 44:07because my work life is balanced.
- 44:10I love what I do. I incorporate my life with it
- 44:13and so I never feel like I'm working.
- 44:14So I'm plugging to me would be like, you know, pulling out the
- 44:17plug all together. So I really enjoy what I'm
- 44:19doing. I feel the same way.
- 44:22So to me, when I'm not working at all, I feel a little awkward.
- 44:25So OK, emails before 6:00 AM or late night, yes or no?
- 44:31Yes. Same phone calls or text
- 44:34messages. I can do either, but I have
- 44:37increasingly see myself texting more and people send me texts if
- 44:41they want to talk so in some ways it's much more efficient.
- 44:43I was opposed and now I'm a fan. I'm a huge fan of texting.
- 44:48Once I say to somebody, just text me, they're in the inner
- 44:50circle. Right.
- 44:51Yeah, There you go. That's good.
- 44:54Office with music or total silence.
- 44:57With little light music in the back.
- 44:59What about prejuvenation with Botox?
- 45:01You believe in that? So I won't say what other
- 45:04executives wanted to sell me that trademark.
- 45:06I thought the name Prejuvenation was weird.
- 45:08I still do. But I think whatever that is, if
- 45:11it's like, you know, many toxins so people can be preventative, I
- 45:14think it's a really good thing. Look, you're seeing moms tell
- 45:16their daughters and sons, you don't have to look like this.
- 45:19Let's start earlier. So it's a good concept.
- 45:21I just still can't get in my head as a branding guy around.
- 45:25Well it is true there are a couple of wrinkles that I'll
- 45:27never get rid of because I didn't do Botox when I was
- 45:30young. Right?
- 45:31So we're stuck with them. Agree or disagree, a lot of skin
- 45:36care is just marketing. Generally speaking, I would say
- 45:39yes. I would say yes.
- 45:41You thrive under pressure, true or false.
- 45:44True. Scale of 1 to 10.
- 45:46How competitive are you? 10 1/2 like if I've learned to
- 45:50mask it a little bit as I've gotten older, but yeah, still
- 45:53very competitive do. You regret more what you have
- 45:56said or what you haven't said. Yeah, I've left it on the pitch,
- 46:00so I don't really regret that much.
- 46:02I try to be super straightforward people.
- 46:04I'm comfortable with my opinion and if you don't like, I'm also
- 46:07comfortable with the conversation.
- 46:09So yeah, I would say indifferent on that one.
- 46:12Red light therapy yes or no? Yes, the right stuff, yes, watch
- 46:16out for the bogus stuff. But in general, I think it's a
- 46:18great area. It's really, really starting to
- 46:21develop quite nicely. A.
- 46:22Little bit of a silly question here.
- 46:24Have you ever googled your own name, Clint?
- 46:26Yes, you kind of have to for reputation management.
- 46:29So you know what's you know, most of the interesting stuff I
- 46:32did when I was young was pre Internet was slightly disturbing
- 46:35because you can find any middle schoolers full bio now.
- 46:39So that always ages you a little bit if you're in the Yellow
- 46:41Pages, you know? Yeah, yes, yes.
- 46:45How many tabs are open right now on your computer?
- 46:48Under 10 or over 20. Under 10, like I'm I, I only
- 46:53touch paper emails once tabs aren't open like my boss.
- 46:58When I was AVP at Belshalom, I had a big thick briefcase.
- 47:02It was on wheels. He said how many people work
- 47:03for? I said 300.
- 47:04He goes, what do they do? I said, what do you mean?
- 47:06He goes, you're the boss, you have to have a very thin
- 47:08briefcase and he taught me to have a clean desk because my
- 47:11desk was messy at the time. He said messy desk, messy mind.
- 47:14I'm sure I alienated half your audience but required a little
- 47:17explanation. Hey, we all have our opinions.
- 47:20Are you? Are your Airpods always in or
- 47:23not? No, I try to be respectful with
- 47:26the Airpods. We'll see.
- 47:27Now with the translator on the Airpods 3, yeah.
- 47:29That's pretty cool. That is really cool.
- 47:31I didn't even know that. Do you check your competitors
- 47:35websites and if so, how often? I would say not very often.
- 47:38I'm on LinkedIn. I follow their brands, you know,
- 47:41a lot of it. I don't consider them really
- 47:42competitors. I consider us all kind of
- 47:44participants in the same category.
- 47:46I've been in it long enough where we really need to work as
- 47:49a group to make sure this is a good, healthy industry.
- 47:51So I look for it for inspiration more than trying to pick on them
- 47:54or get an angle. I don't understand that.
- 47:56I'm more of an abundance find stuff from that standpoint.
- 47:59What's the first app you open in the morning on your phone?
- 48:02Probably Investments, yeah, I would say Investments is
- 48:07probably the app that goes up first, unless something else is
- 48:10dominating. But yeah, probably investments.
- 48:13And what's the first thing you do when you wake up in the
- 48:15morning? Stretch a little bit.
- 48:17I'm finding it increasingly helpful.
- 48:19It gets to the coffee pot after drinking a bottle of water and
- 48:23and then, you know, motivate myself to go out and get my walk
- 48:27and lift in. What do you think about skin
- 48:30care absolutely needs to be part of somebody's daily routine.
- 48:34And if so, how many steps is reasonable?
- 48:37Oh, I think absolutely should be part of somebody's routine.
- 48:40I mean, I feel I can't travel now if I don't have my medical
- 48:44grade skin care. So I think once you get good
- 48:47skin care and you find a brand that works for you, super
- 48:50important. I think more than three steps I
- 48:52start feeling a little Princess like.
- 48:54And so I try to stay fairly, fairly low maintenance.
- 48:58And so I like to be able to get in and out from bed to out of
- 49:01the room in about 22 minutes. So I can't have more than three
- 49:03steps. That's pretty good, 22.
- 49:06Minutes I try. Women dream of that, OK?
- 49:10That's why I keep my, you know, I was a surgical Rep straight
- 49:13out of school and surgeons are faster if they use less tools
- 49:16and have the same steps. And so it always influenced my
- 49:18shower routine and my get ready routine.
- 49:20So. If somebody spent the whole day
- 49:22shadowing you, what would they be surprised to find out?
- 49:26I'm pretty efficient working all the time.
- 49:28Like I cover a lot of ground in a day and and it pretty
- 49:32seamlessly folds into my personal life without a lot of
- 49:34interruption. But I am really, really
- 49:36protective of personal time. Like, you know, when we had
- 49:39dinner, I stay off the e-mail and don't usually take phone
- 49:43calls and I try to really be attentive and purposeful to the
- 49:46people I'm with. So while I can multitask when
- 49:49I'm with people, I think it's incredibly important in today's
- 49:52society that you're generally attentive to, purposeful, really
- 49:54listening. And so that's probably what
- 49:57they'd be surprised about is I can have a lot of meetings and a
- 49:59lot of phone calls, but I'm pretty in the moment.
- 50:02That's great. That's great.
- 50:03And balancing it all, I mean, I'll tell you when I reach out
- 50:05to you, you're always very responsive.
- 50:07So you're balancing a lot. So that's great.
- 50:09Yeah, look, I think it's it's fine.
- 50:10I'm super fortunate in this space to have an amazing group
- 50:13of people and helping to raise money for a company right now.
- 50:16And it's very gratifying that I can just text some of the CEOs
- 50:20and investors and hey, you should look at this or this is
- 50:23for you, not for you. And I feel really, really
- 50:25fortunate that that in this space, I've picked up so many
- 50:28great friends and we happen to have made a living doing this
- 50:32together. And you know, the amount of
- 50:33stories and as you know, the amount of dinners and lunches
- 50:37and after parties make this really a fun business and a very
- 50:41fulfilling career. And I'm just super, super
- 50:44fortunate to the part of it. Yeah, I agree.
- 50:47I agree. We need a lot of great people.
- 50:50So on the weekends, is that unplugged time for you or you're
- 50:53still going? Still going, but I do spend
- 50:55time, I mean, I enjoy playing competitive golf on the weekend.
- 50:58I enjoy spending time with my friends, but I always do work
- 51:02early Saturday morning to kind of reflect on the week.
- 51:06And I always do work on Sunday evening to prepare for the next
- 51:10week. And then a lot of times my calls
- 51:12will be with other busy, either investors or a lot of times
- 51:15CEO's, where you're full throttle Monday through Friday,
- 51:18and the weekend is actually when you can say, hey, can we spend
- 51:2115 minutes talking about this? So ironically, I have some of my
- 51:23most important calls on the weekends because that's when
- 51:27sometimes the people I need to talk to can free up on their own
- 51:29schedule. So yeah, And I entertain quite a
- 51:32bit on the weekends. So, you know, I think this whole
- 51:35thing is made-up. Like if you love what you do,
- 51:38it's really not work so. I have a lot of great calls in
- 51:42the evenings, right? Because that's when people are
- 51:44more dialed in and the e-mail isn't pinging, the phone isn't
- 51:47ringing as much, the text isn't going off as much.
- 51:49And you can have some really great calls when people are a
- 51:52little more disconnected, right? Yeah, no.
- 51:54And it's fun to, you know, meet people.
- 51:55Like when we met for dinner the other day, it was for great
- 51:57things about you. I, you know, heard some of your
- 52:00work. And then to meet you in person,
- 52:02it just brings a whole different element, right?
- 52:03It's 3D, not some type of 2D so. And that was so great and
- 52:07organic. We're just chatting on the phone
- 52:08and you're like, yeah, be there tomorrow, right?
- 52:10Yeah, it just worked out perfectly.
- 52:13It. Was very fun.
- 52:15OK couple more quick questions. Skin care ingredient that you
- 52:19think is worth the hype? I think vitamin CI mean it's
- 52:22been around for a long time. Retinol obviously has a great
- 52:25purpose and I think it's going to be really interesting with
- 52:27this Ozempic face, which is just a terrible term.
- 52:30But I think skin tightening when you're losing weight rapidly is
- 52:33really interesting. So I'm excited to see what some
- 52:35of the brands are bringing forward on that.
- 52:37That I think will be the next breakthrough if it works,
- 52:40because that's really, really a bummer when you'll lose weight
- 52:43and then you've got creepy skin. So it's certainly a problem that
- 52:46doesn't need much itching. So somebody that knocks that one
- 52:49out of the park, I think has a winner on their hands.
- 52:51I think that's causing skin care companies to raise the bar,
- 52:55right? I think that we're about to see
- 52:58some major advances in skin care because of GLP ones.
- 53:01Yeah. No, it really is.
- 53:02And I think also maybe it's not ingredients, but it's also being
- 53:05mindful of the ingredients that aren't in there.
- 53:07I think if you look at the European skin care brands are
- 53:09much further ahead. So I think US brands are going
- 53:11to have to be very thoughtful about clean healthy brands in
- 53:15the future. So it may not be the ingredient
- 53:16as much as ones that are out of the skin care.
- 53:18So that's a very neutral way of not biased than anybody in the
- 53:22audience. Well, thank you so much, Clint.
- 53:25It's been a phenomenal hosting you and giving us all the advice
- 53:29for what's coming, what's happening and what should be in
- 53:32the future. So I hope that you'll come back
- 53:34on the show again, maybe early next year, and tell us what you
- 53:37think is going to be for 2026. That'd be great.
- 53:40Doctor Randy, thanks so much. Thank you and thank you for
- 53:43joining the Doctor Randy Show everyone.
- 53:46I'll see you again next week. Doctor Randy Boyett holds a PhD
- 53:50and is a recognized leader in the aesthetics and medical
- 53:52industry. She is not a licensed medical
- 53:55doctor. All commentary and product
- 53:57recommendations are based on industry expertise and are
- 54:01provided for informational purposes only.