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How a Hospital Cut MRI Wait Times by 63 Percent
In this episode of The Operations Podcast, Lucas and Luna dig into the story of a regional hospital that slashed MRI wait times from 23 days to just 8.5 days in under nine months. They break down the operational strategy: pooling radiologist reading capacity across departments, rebalancing scanner schedules around actual demand peaks, and using a simple queue visualization board that changed how staff prioritized urgent cases. The episode gets into the details of how the team used queuing theory—specifically the relationship between utilization and wait times—to show why overbooking scanners…
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