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The Secret to Delivering a Remarkable Customer Experience | Ep. #590
In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers.
TIME-STAMPED SHOW NOTES:
[00:27] Today’s Topic: The Secret to Delivering a Remarkable Customer Experience
[00:35] If you really want to create amazing experiences that your customers love, you have to care about them.
[01:00] Zappos goes above and beyond to delight their customers (fast shipping and easy returns).
[01:45] Amazon bought Zappos some time ago and they are also a customer-focused company.
[02:20] When…
The skinny
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