Latest / DEWA Podcasts / Hamdan bin Mohammed affirms Dubai’s relentless focus on improving speed and responsiveness of government services

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Hamdan bin Mohammed affirms Dubai’s relentless focus on improving speed and responsiveness of government services · DEWA Podcasts

• 0:00
  Welcome to our latest executive briefing. Yeah.
• 0:03
  Today we're examining a monumental milestone
• 0:06
  for Dubai's public sector. Mm -hmm. We're talking
• 0:10
  about the 2025 Hamdan bin Mohammed Program for
• 0:14
  Government Services Awards. Exactly. The ceremony
• 0:17
  celebrated the culmination of the Services 360
• 0:20
  policy. Right. During the event, an inspiring
• 0:24
  statement really set the tone. Oh, for sure.
• 0:27
  It highlighted how the vision of His Highness
• 0:29
  Sheikh Mohammed bin Rashid al -Maktoum puts people
• 0:32
  right at the heart of government work. Today
• 0:35
  marks the completion of an ambitious journey
• 0:38
  since launching the policy, what, three years
• 0:40
  ago? Wow. They thanked all the teams for improving
• 0:44
  a massive 1 ,474 government services through
• 0:49
  pure collaboration. The success was truly citywide.
• 0:53
  Yeah. Dubai Electricity and Water Authority actually
• 0:57
  took home the prestigious Hamdan flag. Nice.
• 1:00
  The leadership congratulated them, along with
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  the Dubai Land Department, for the Best Pioneering
• 1:06
  Initiative Award. Okay. And the General Directorate
• 1:09
  of Identity and Foreigners Affairs won the Best
• 1:12
  Digital City Experience Award. Incredible. Plus,
• 1:16
  the Department of Economy and Tourism and DP
• 1:19
  World shared the Digital Channels Award. Yeah.
• 1:22
  The completion of this 360 services policy marks
• 1:26
  the beginning of a new phase of global leadership
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  for Dubai. The raw data really backs up those
• 1:32
  ambitions. This initiative generated 6 billion
• 1:36
  dirhams in total savings. Wow. And it reduced
• 1:40
  waiting times by an incredible 96%. Reflecting
• 1:45
  on that profound impact, another key leadership
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  remark stood out. Yeah. It emphasized that completing
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  the services 360 policy underlines Dubai's leadership
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  and sustainable impact. Right. Dubai always places
• 2:00
  individuals and positive impact at the heart
• 2:03
  of its continuous effort. They really focus on
• 2:07
  anticipating and meeting the evolving needs of
• 2:09
  their customers. And regarding the technological
• 2:12
  shift, it was clear. Yeah. The program consistently
• 2:16
  pushes government entities to raise the bar on
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  shared digital channels. Okay. Digital Dubai
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  remains fully committed to supporting all entities
• 2:25
  in delivering exceptional digital services. The
• 2:28
  seamless integration was further emphasized,
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  too. Right. Government services in Dubai have
• 2:33
  reached a level where customers tangibly feel
• 2:36
  the impact of this whole -of -government approach.
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  Hmm. The hummed -on flag reinforces this by measuring
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  real impact rather than just processes. Finally,
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  summarizing the collective effort, it was perfectly
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  put. Yeah. The service's 360 policy success is
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  a collective achievement. Totally. The results
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  are literally a case study in how to align and
• 3:00
  motivate an entire government. Now, here's a
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  question we'd like you to think about. Hmm. How
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  can other global cities replicate this whole
• 3:09
  -of -government approach to achieve such massive
• 3:11
  efficiency gains?