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Our Guest Woke Up to a Stranger Inside the Rental | Smart Stay Stories 001
We’re back! After taking a little break from the Smart Stay Show, I’m trying something new with Smart Stay Stories: real situations that have happened to us while managing short-term rentals and what we learned from them.
For this first story, I’m digging into a situation that absolutely should not have happened.
A longtime returning guest was staying at one of our Provincetown properties when she woke up and discovered someone had entered the rental to drop off supplies. No message. No knock. No warning. We screwed up.
In this episode, I walk through exactly what happened, how we responded…
The skinny
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